The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We have been doing some business with Alibaba for about 18 months. We have picked up that pace in the last 4 months. I have to say we are very pleased with how it has gone.
Alibaba has things well organized. It is easy to find suppliers, place orders, arrange payment and receive orders. It is a pleasure to work with and through Alibaba.
I highly recommend using Alibaba to order supplies if you are a jewelry designer. Be sure to place your order only as a Trade Assurance order so that you are guaranteed that your order is correct and arrives on time. The suppliers on Alibaba who use Trade Assurance are excellent.
Communication with some suppliers can be a bit tough, just avoid them. Also the websites navigation is somewhat outdated and tedious, but you do what you have to do! Overall, I recommend it to people all the time!
It is always a pleasure to work with Alibaba.com Its simple and very easy to use their system. Having their trade assurance backing every transaction brings a sense of peace and assurance to the buyer. Alibaba, you're the best!
This was my first order with alibaba and it went very smooth. Will continue to use alibaba to find suppliers for products I need.
Very reliable and honest supplier, also products price very good, they sell original Xiaomi products, I confirmed it. Happy to deal with this company, I will buy more from them
100% recommendation. Secure transaction. Financial transaction costing to execute the purchase of my chosen products was simple and very low expense.
Very satisfied customer.
I find Alibaba very easy to use and well organized. I am new to online retail but have found Alibaba very easy to learn.
For a first timer. I am very happy with the way things were handled and received my package on time... Thank you Alibaba.com
Michaela quickly understood what I need. She did not waste my time offering other things I do not need. Created the order quickly and shipped as soon as I paid.
Excellent
I needed to find a custom manufacturer, and I though it was going to be very hard. But Alibaba made it so easy. Thank you!
You hear some warnings about doing business with Alibaba, and I still think that isn't easy to do deals on it, but the true was that once I did the buy, it was delivered faster than expected. I Received 3 damaged boxes of 63 in total, the product was in good condition, but the damaged boxes don't let me to sale it. I hope keep learning about doing business with Alibaba.com and I hope we could do it with the USA restrictions
Hello! I have ordered some goods on Alobaba platform. Its so nice to have site like this.
Hope to fine needg goods will be easier)))
Great service, quantity and quality of providers, information, excellent inquiry tracking, communication, very satisfied.
I am thrilled! My first order was better and easier than I thought!
I would definitely use this site again and recommend to people I know which confidence>
Effective, fast, easy, excellent
Be very satisfied with the order placed, the delivery time, and the effectiveness with which I received it, I recommend the page completely. I hope to make another order soon
Probably the most intuitive online purchase platform. You are guided every step of the purchase process with safety and flexibility. You can find anything you need fast and easy. If you have never try Alibaba before for your purchases, I would definitely recommend to give it a try!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.