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AlibabaReviews 13,939

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,326
returns
771
quality
1,305
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Instant Feedback

202 reviews

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Kazakhstan
1 review
0 helpful votes
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Good product
January 23, 2024

Good product I bought medical equipment and was very pleased with this purchase, the product arrived on time, meets all the stated characteristics, the seller responded on time and was always in touch with me, the product was made and manufactured quickly, we use it with pleasure, professional and high-quality equipment, especially the dental trimmer

Date of experience: January 20, 2024
France
1 review
0 helpful votes
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Site pro
January 19, 2024

Très professionnel tous est bien fait pour rassuré l'acheteur mes tous est fluide les filtre sent très bien sa permet une bonne sélection

Date of experience: January 19, 2024
South Africa
1 review
0 helpful votes
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Just excellent service
January 16, 2024

Honest and committed. Very professional service
I have used Sara since 2017 and will not even consider another supplier

Date of experience: January 16, 2024
Texas
1 review
4 helpful votes
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Nothing but headaches
January 15, 2024

The machine we ordered came damaged, we did everything we would have if dealing with a US company, taking pics and videos,etc but Alibaba keeps stringing us out with further documentation now we are close to 3 months out with no resolution, a broken crappy machine taking up space in our warehouse. This is the 1st and last order our firm with do with Alibaba. I'm learning what I should have known - there is a reason they are cheap. I would advise staying away from Alibaba.

Date of experience: January 15, 2024
Greece
1 review
0 helpful votes
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Alibaba try to collect taxes that shouldn't, and then after products arriving at customs, you pay this taxes again, and then you return to alibaba and you have to spend more time to prove things that it isn't Alibaba's work to looking for. Now the next problem it is that people here they want to sale to professionals but with the prices that we are buying they are selling to consumers in aliexpress for just one piece, and some times, they are selling to us more expensive. Also, the mass salers here they are placing listings that doesn't include shipping, and then you contact with them and they are saying you that this price it isn't correct and they are asking you 4 times more. The situation need clearance

Date of experience: January 15, 2024
Italy
1 review
0 helpful votes
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Top B2B supplier!
January 13, 2024

There isn't much to say about Alibaba, except that it is the best portal in the world for B2B selling! Thanks Alibaba

Date of experience: January 13, 2024
Bulgaria
1 review
0 helpful votes
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The site offers an abundance of goods at the best prices. The interface is good and easy to navigate. Only problem is AUTOMATIC DELIVERY CONFIRMATION! It works incorrectly!

Date of experience: January 13, 2024
Germany
1 review
0 helpful votes
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Everthing was finde
January 13, 2024

Subsequent delivery of samples went smoothly. Friendly communication and quick clarification. Would work with Candy again.

Date of experience: January 12, 2024
Uganda
1 review
0 helpful votes
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Super Customer Service
January 12, 2024

Madam Amy offered me Super Customer Service. She ensured that my goods arrived at my forwarder. I am so happy.

Date of experience: January 12, 2024
Germany
1 review
0 helpful votes
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I bought one product so far, everything went smoothly. Fast delivery, good quality and support, will buy more from this seller.

Date of experience: January 6, 2024
Hawaii
1 review
0 helpful votes
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Sellers.
December 17, 2023

We need to screen companies that are selling on Alibaba. I am still waiting for my refund of what I paid from one of the companies who scammed me into selling me a car and misleading me.

Date of experience: December 15, 2023
Pennsylvania
2 reviews
0 helpful votes
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The lens cleaner bottles were pristine, logo exact. My contact was very helpful! Shipping was timely and arrived undamaged.

Date of experience: December 12, 2023
Canada
1 review
0 helpful votes
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Helpful
December 8, 2023

I enjoy learning from the helpful people i have dealt with on Alibaba, It nice to have sale people that help us old times with all this, I look forward to ordering more and more

Date of experience: December 7, 2023
Spain
1 review
0 helpful votes
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Muchas agencias de transporte no son profesionales. Pueden aumentar un servicio de envío hasta el doble de el precio acordado y cuando tienen tus mercancías, te obligan en cierto modo a enviar con ellos al precio que quieran ya que dejan de responderte ni ofrecer soluciones. Alibaba tampoco te permite abrir disputa.

Date of experience: December 2, 2023
Sweden
1 review
0 helpful votes
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High Quality
December 1, 2023
Updated review

Easy to communicate & understand Friendly & helpful The order was fully compliant resolve Very professional High quality, Alice is a very professional

Date of experience: December 1, 2023

Air Purifier with Aroma
November 21, 2023
Previous review

We are very satisfied, very good service, fast delivery, Francine is very professional thank you! We can recommended this company

Date of experience: November 21, 2023

Aroma oil
September 9, 2023
Previous review

Very satisfied, Good quality, Excellent service, We can give our best recommendation, very helpful personal

Date of experience: September 8, 2023
GB
1 review
0 helpful votes
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They only support the seller, never the buyer. When there is a dispute. Even when the items where low quality. Bought chairs from there and they are just breaking. Just used once. Very low quality, Alibaba leaning on the side of the seller

Date of experience: November 30, 2023
Nebraska
1 review
0 helpful votes
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Trade Assurance
November 27, 2023

I have bought different products from Alibaba and I have never gotten a problem that has not been solved. Once, the company I company I was dealing with, did not fulfil their part. They never shipped the product. I contacted Alibaba about the issues, I sent information about the conversation with the company I was dealing with and I showed them that they never shipped the goods I paid for. Alibaba returned my money. It took some little time, but it is understandable.

Every time I order some goods, they arrive as promised. I always make sure to pay a little more in order to have trade assurance. Attached is a picture from the last company I was dealing with in Alibaba. The goods were well packed.

Date of experience: November 26, 2023
Italy
1 review
0 helpful votes
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Sono soddisfatto dei prodotti, non sono al primo acquisto, ho già avuto modo di apprezzare la bontà delle batterie TAICO infatti ho comprato di nuovo con certezza, che è quello che consiglio a tutti voi.

Date of experience: November 22, 2023
GB
1 review
0 helpful votes
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Fantastic glass
November 18, 2023

Fantastic, 5 star product and service. Rachel is fantastic. The bottles and jars are perfect. I will buy from again 100%

Date of experience: November 16, 2023
Australia
1 review
0 helpful votes
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Makes Buying Easy
November 16, 2023

Alibaba is so easy to compare and buy products. I was kept up to date through the whole buying process and delivery.

Date of experience: November 14, 2023

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087