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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Good product I bought medical equipment and was very pleased with this purchase, the product arrived on time, meets all the stated characteristics, the seller responded on time and was always in touch with me, the product was made and manufactured quickly, we use it with pleasure, professional and high-quality equipment, especially the dental trimmer
Honest and committed. Very professional service
I have used Sara since 2017 and will not even consider another supplier
The machine we ordered came damaged, we did everything we would have if dealing with a US company, taking pics and videos,etc but Alibaba keeps stringing us out with further documentation now we are close to 3 months out with no resolution, a broken crappy machine taking up space in our warehouse. This is the 1st and last order our firm with do with Alibaba. I'm learning what I should have known - there is a reason they are cheap. I would advise staying away from Alibaba.
Alibaba try to collect taxes that shouldn't, and then after products arriving at customs, you pay this taxes again, and then you return to alibaba and you have to spend more time to prove things that it isn't Alibaba's work to looking for. Now the next problem it is that people here they want to sale to professionals but with the prices that we are buying they are selling to consumers in aliexpress for just one piece, and some times, they are selling to us more expensive. Also, the mass salers here they are placing listings that doesn't include shipping, and then you contact with them and they are saying you that this price it isn't correct and they are asking you 4 times more. The situation need clearance
There isn't much to say about Alibaba, except that it is the best portal in the world for B2B selling! Thanks Alibaba
The site offers an abundance of goods at the best prices. The interface is good and easy to navigate. Only problem is AUTOMATIC DELIVERY CONFIRMATION! It works incorrectly!
Subsequent delivery of samples went smoothly. Friendly communication and quick clarification. Would work with Candy again.
Madam Amy offered me Super Customer Service. She ensured that my goods arrived at my forwarder. I am so happy.
I bought one product so far, everything went smoothly. Fast delivery, good quality and support, will buy more from this seller.
We need to screen companies that are selling on Alibaba. I am still waiting for my refund of what I paid from one of the companies who scammed me into selling me a car and misleading me.
The lens cleaner bottles were pristine, logo exact. My contact was very helpful! Shipping was timely and arrived undamaged.
I enjoy learning from the helpful people i have dealt with on Alibaba, It nice to have sale people that help us old times with all this, I look forward to ordering more and more
Muchas agencias de transporte no son profesionales. Pueden aumentar un servicio de envío hasta el doble de el precio acordado y cuando tienen tus mercancías, te obligan en cierto modo a enviar con ellos al precio que quieran ya que dejan de responderte ni ofrecer soluciones. Alibaba tampoco te permite abrir disputa.
Easy to communicate & understand Friendly & helpful The order was fully compliant resolve Very professional High quality, Alice is a very professional
We are very satisfied, very good service, fast delivery, Francine is very professional thank you! We can recommended this company
Very satisfied, Good quality, Excellent service, We can give our best recommendation, very helpful personal
They only support the seller, never the buyer. When there is a dispute. Even when the items where low quality. Bought chairs from there and they are just breaking. Just used once. Very low quality, Alibaba leaning on the side of the seller
I have bought different products from Alibaba and I have never gotten a problem that has not been solved. Once, the company I company I was dealing with, did not fulfil their part. They never shipped the product. I contacted Alibaba about the issues, I sent information about the conversation with the company I was dealing with and I showed them that they never shipped the goods I paid for. Alibaba returned my money. It took some little time, but it is understandable.
Every time I order some goods, they arrive as promised. I always make sure to pay a little more in order to have trade assurance. Attached is a picture from the last company I was dealing with in Alibaba. The goods were well packed.
Sono soddisfatto dei prodotti, non sono al primo acquisto, ho già avuto modo di apprezzare la bontà delle batterie TAICO infatti ho comprato di nuovo con certezza, che è quello che consiglio a tutti voi.
Fantastic, 5 star product and service. Rachel is fantastic. The bottles and jars are perfect. I will buy from again 100%
Alibaba is so easy to compare and buy products. I was kept up to date through the whole buying process and delivery.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.