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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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In general prestatia Alibaba este buna.Sa nu ai ghinionul sa ajungi la revizuirea unei comenzi, atunci Alibaba nu mai este impartial,este de partea firmei chinezesti. Am avut parte de asemenea experienta.Am aratat ca vinzatorul este de rea credinta,a expediat marfa la o adresa din USA, eu fiind din Romania. Raspunsul Alibaba-marfa a fost predata la destinatar. Asa am pierdut 360 $, cu toata asigurarea de care fac atita reclama. SA VA FIE RUSINE.
Totul merge foarte bine pina faci comanda, platesti si te 'bucuri' ca ai asigurare. Daca ajungi la dispute, rar vei avea cistig de cauza.
Magnifique simili cuir vernis noir croco de très grande qualité
J'ai été très bien guidé pour le choix de mon simili
Je conseille pleinement ce marchand qui est très professionnel
It was the end of the year, but I was in a hurry.
However, I quickly had the machine made.
I was able to use it immediately.
Thank you
The site is terrible and the chat is unusable. I leave messages and when people answer me, I cannot view the reply? Is it a app thing? They are constantly pushing for thr app but does that mean I cannot see replys unless u succumb to the app? 3 messages, can't read any of them. This sux.
With Alibaba the EU VAT is included in the final prize you pay online and when UPS delivers at your door, they ask again to pay the same tax and also brokery surcharges and VAT on these surcharges. So you're paying vat tree times if you're not a registered company. Problem got solved by sending an e-mail to codbenelux ups. My parcel has now been delivered without paying double.
I initially had some oare of me with good products and service,,,😃I highly recommend this company! Thank You.
Purchased one of the top grade bags payed almost $300.00 for it to have a crooked logo on the front. I am not happy at all, as I've tried to get this revolved. My emails have not been responded back to since I sent the pictures of the bag.
If the issue get resolved I would be satisfied. I love the bag itself, but not with a crooked logo
Very satisfying service, friendly seller, goods sent as described, Friendly seller, and always answers questions easily to understand
Good quality, service in generel OK - some communication problems at the begin - but solved - recommended for further orders!
Exelente plataforma, con la mejor informacion y seguridad en las transacciones nunca habia comprado por alibaba y realmente me gusto
Reliable supplier. Easy to communicate with and up to date follow up until delivery of items. Highly recommended.
The Seller Sunny was very easy to work with. I had never ordered this type of product before and was hoping the communication would be easy and clear to understand it it was. I have tried to place numerous orders on Alibaba and get Sellers that just don't care and will lie to get paid and don't deliver what they say they will and its a battle to get Alibaba to do anything about it.
This Seller provided me the design proof and delivered Exactly what he said it would.
I am very very happy to work with this Seller and will 100% order from them again and will be placing another order soon. Thank you Sunny!
Alibaba, a global e-commerce giant, serves as a multifaceted marketplace linking businesses worldwide. With a vast product catalog encompassing B2B, B2C, and C2C transactions, it caters to diverse industries. The platform's strength lies in its extensive range, though product quality varies. Alibaba prioritizes supplier verification through its Gold Supplier program, aiding users in identifying trustworthy businesses. Communication tools, negotiation options, and virtual meeting platforms facilitate seamless interactions between buyers and sellers.
Shipping and logistics options abound, but users should be mindful of potential challenges such as customs regulations and varying shipping times. Alibaba offers a secure payment system, utilizing Trade Assurance to protect buyers by holding funds in escrow until conditions are met. Accepted payment methods include credit cards and international wire transfers.
While Alibaba presents significant opportunities, users must exercise due diligence. Leveraging the review system, verifying suppliers thoroughly, and fostering effective communication are crucial for a successful and secure business experience on the platform. Alibaba stands as a global marketplace with immense potential, where cautious engagement ensures optimal outcomes for businesses and buyers alike.
It's your one stop shop has everything you need, great customer service and respone is awesome. Producers and suppliers are a abundant so you can check and choose each product.
Is easy to use, and helps us find good suppliers, supports you until delivery, for me it is the best
This was my first transaction on the platform. I didn't know that the same login credentials for Aliexpress could also be used for Alibaba. Overall, the experience was very good. To keep it brief, I was searching for a particular type of EMC/EMI choke and struggled to find it, those that I did find were either beyond my budget or had a very high minimum order quantity, around 1000+ units at least. I came across Alibaba through Google searches and decided to give it a try. The price of the item was around 65% cheaper and the shipping was also very reasonable. I bought it as an individual, not part of a company and the transaction was still very smooth. The supplier (King Magnetics) had an MOQ of 1, which was very accommodating for small projects such as mine. The item was well packaged and arrived in good time. The supplier accepts Paypal payments which made things simpler.
I recommend this provider. Totally reliable. With a wide variety of electronic components. And excellent attention and professionalism
Alibaba has been a source to get hard to make manufactured good. I found very good suppliers with quality products and good customer service. I keep coming back to the marketplace to look for more. Thank you.
Alibaba is a reliable portal, which is very attentive to the demands of its customers, in case of any problem with a seller, thank you for making our business very serious and reliable, greetings from the other side of the World. Latin America. Thank you
I worked with Jack through the design ideas and revisions for several days. Super friendly and helpful to make sure the samples were up to my standards. Very happy with the end result of my jerseys. I received them faster than I thought. Would definitely order again!
It worked but sellers can by-pass what is really being sold to you. A seller is NOT allowed to sell medicines but they do by changing the product description and picture of what is sold. So you may actually be buying medicine and it's listed as varnish. Be careful of sellers doing this. You may end up with varnish and I don't know how you'd get your money back. Also what was shown to me is not what I received. I ordered a flowing white powder and what I received was yellow and clumpy. The yellow stuff is a picture of what I received. I was supposed to get the flowing white powder.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.