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AlibabaReviews 13,940

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,326
returns
771
quality
1,305
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Instant Feedback

202 reviews

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Romania
4 reviews
3 helpful votes
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Rampa portabila aluminiu
February 15, 2024
Updated review

In general prestatia Alibaba este buna.Sa nu ai ghinionul sa ajungi la revizuirea unei comenzi, atunci Alibaba nu mai este impartial,este de partea firmei chinezesti. Am avut parte de asemenea experienta.Am aratat ca vinzatorul este de rea credinta,a expediat marfa la o adresa din USA, eu fiind din Romania. Raspunsul Alibaba-marfa a fost predata la destinatar. Asa am pierdut 360 $, cu toata asigurarea de care fac atita reclama. SA VA FIE RUSINE.

Date of experience: February 15, 2024

Totul merge foarte bine pina faci comanda, platesti si te 'bucuri' ca ai asigurare. Daca ajungi la dispute, rar vei avea cistig de cauza.

Date of experience: April 6, 2021
France
1 review
0 helpful votes
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Magnifique simili cuir vernis noir croco de très grande qualité
J'ai été très bien guidé pour le choix de mon simili
Je conseille pleinement ce marchand qui est très professionnel

Date of experience: February 15, 2024
Japan
1 review
0 helpful votes
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Laser welding machine
February 14, 2024

It was the end of the year, but I was in a hurry.
However, I quickly had the machine made.
I was able to use it immediately.

Thank you

Date of experience: February 13, 2024
Texas
1 review
0 helpful votes
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Confusing
February 13, 2024

The site is terrible and the chat is unusable. I leave messages and when people answer me, I cannot view the reply? Is it a app thing? They are constantly pushing for thr app but does that mean I cannot see replys unless u succumb to the app? 3 messages, can't read any of them. This sux.

Date of experience: February 13, 2024
Belgium
1 review
0 helpful votes
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With Alibaba the EU VAT is included in the final prize you pay online and when UPS delivers at your door, they ask again to pay the same tax and also brokery surcharges and VAT on these surcharges. So you're paying vat tree times if you're not a registered company. Problem got solved by sending an e-mail to codbenelux ups. My parcel has now been delivered without paying double.

Date of experience: February 13, 2024
New Mexico
1 review
0 helpful votes
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I initially had some oare of me with good products and service,,,😃I highly recommend this company! Thank You.

Date of experience: February 12, 2024
Indiana
2 reviews
0 helpful votes
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Purchased one of the top grade bags payed almost $300.00 for it to have a crooked logo on the front. I am not happy at all, as I've tried to get this revolved. My emails have not been responded back to since I sent the pictures of the bag.
If the issue get resolved I would be satisfied. I love the bag itself, but not with a crooked logo

Date of experience: February 11, 2024
Indonesia
1 review
0 helpful votes
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I am very satisfied
February 12, 2024

Very satisfying service, friendly seller, goods sent as described, Friendly seller, and always answers questions easily to understand

Date of experience: February 10, 2024
Austria
1 review
0 helpful votes
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Customized caps
February 9, 2024

Good quality, service in generel OK - some communication problems at the begin - but solved - recommended for further orders!

Date of experience: February 8, 2024
Colombia
1 review
0 helpful votes
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Super plataforma
February 9, 2024

Exelente plataforma, con la mejor informacion y seguridad en las transacciones nunca habia comprado por alibaba y realmente me gusto

Date of experience: February 8, 2024
Philippines
1 review
0 helpful votes
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Reliable supplier. Easy to communicate with and up to date follow up until delivery of items. Highly recommended.

Date of experience: February 8, 2024
Texas
1 review
0 helpful votes
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The Seller Sunny was very easy to work with. I had never ordered this type of product before and was hoping the communication would be easy and clear to understand it it was. I have tried to place numerous orders on Alibaba and get Sellers that just don't care and will lie to get paid and don't deliver what they say they will and its a battle to get Alibaba to do anything about it.
This Seller provided me the design proof and delivered Exactly what he said it would.
I am very very happy to work with this Seller and will 100% order from them again and will be placing another order soon. Thank you Sunny!

Date of experience: February 6, 2024
Australia
1 review
0 helpful votes
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One Stop Shop
February 2, 2024
Updated review

Alibaba, a global e-commerce giant, serves as a multifaceted marketplace linking businesses worldwide. With a vast product catalog encompassing B2B, B2C, and C2C transactions, it caters to diverse industries. The platform's strength lies in its extensive range, though product quality varies. Alibaba prioritizes supplier verification through its Gold Supplier program, aiding users in identifying trustworthy businesses. Communication tools, negotiation options, and virtual meeting platforms facilitate seamless interactions between buyers and sellers.

Shipping and logistics options abound, but users should be mindful of potential challenges such as customs regulations and varying shipping times. Alibaba offers a secure payment system, utilizing Trade Assurance to protect buyers by holding funds in escrow until conditions are met. Accepted payment methods include credit cards and international wire transfers.

While Alibaba presents significant opportunities, users must exercise due diligence. Leveraging the review system, verifying suppliers thoroughly, and fostering effective communication are crucial for a successful and secure business experience on the platform. Alibaba stands as a global marketplace with immense potential, where cautious engagement ensures optimal outcomes for businesses and buyers alike.

Date of experience: February 2, 2024

It's your one stop shop.
September 10, 2021
Previous review

It's your one stop shop has everything you need, great customer service and respone is awesome. Producers and suppliers are a abundant so you can check and choose each product.

Date of experience: September 10, 2021
CD
1 review
0 helpful votes
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Is easy to use, and helps us find good suppliers, supports you until delivery, for me it is the best

Date of experience: February 1, 2024
GB
1 review
0 helpful votes
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An excellent experience
January 30, 2024

This was my first transaction on the platform. I didn't know that the same login credentials for Aliexpress could also be used for Alibaba. Overall, the experience was very good. To keep it brief, I was searching for a particular type of EMC/EMI choke and struggled to find it, those that I did find were either beyond my budget or had a very high minimum order quantity, around 1000+ units at least. I came across Alibaba through Google searches and decided to give it a try. The price of the item was around 65% cheaper and the shipping was also very reasonable. I bought it as an individual, not part of a company and the transaction was still very smooth. The supplier (King Magnetics) had an MOQ of 1, which was very accommodating for small projects such as mine. The item was well packaged and arrived in good time. The supplier accepts Paypal payments which made things simpler.

Date of experience: January 30, 2024
VE
1 review
0 helpful votes
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I recommend this provider. Totally reliable. With a wide variety of electronic components. And excellent attention and professionalism

Date of experience: January 29, 2024
Hawaii
1 review
0 helpful votes
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Great Organization
January 28, 2024

Alibaba has been a source to get hard to make manufactured good. I found very good suppliers with quality products and good customer service. I keep coming back to the marketplace to look for more. Thank you.

Date of experience: January 26, 2024
VE
1 review
0 helpful votes
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Alibaba is a reliable portal, which is very attentive to the demands of its customers, in case of any problem with a seller, thank you for making our business very serious and reliable, greetings from the other side of the World. Latin America. Thank you

Date of experience: January 22, 2024
California
1 review
0 helpful votes
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I worked with Jack through the design ideas and revisions for several days. Super friendly and helpful to make sure the samples were up to my standards. Very happy with the end result of my jerseys. I received them faster than I thought. Would definitely order again!

Date of experience: January 22, 2024
Wisconsin
6 reviews
11 helpful votes
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I was able to use PayPal
January 23, 2024

It worked but sellers can by-pass what is really being sold to you. A seller is NOT allowed to sell medicines but they do by changing the product description and picture of what is sold. So you may actually be buying medicine and it's listed as varnish. Be careful of sellers doing this. You may end up with varnish and I don't know how you'd get your money back. Also what was shown to me is not what I received. I ordered a flowing white powder and what I received was yellow and clumpy. The yellow stuff is a picture of what I received. I was supposed to get the flowing white powder.

Date of experience: January 22, 2024

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087