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AlibabaReviews 13,941

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,326
returns
771
quality
1,305
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Instant Feedback

202 reviews

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France
1 review
0 helpful votes
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SERVICE
March 6, 2024

Je suis très satisfait de la qualité des produits achetés, mes interlocuteurs sont compréhensifs, le service est très bien organisé. Merci

Date of experience: March 6, 2024
Florida
2 reviews
3 helpful votes
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I lost over €115,780 and I was able to Cashback all my lost, will recommend and advise anyone who's a victim of crypto scam to reach out to this company(uncac.net) to Secure cashback on their expertise.

Date of experience: March 5, 2024
Georgia
1 review
0 helpful votes
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Company could have done better with customer service, handing shipping. Shipping was delayed almost a month, received a product and LED didn't work. I had an event day of arrival and Company didn't resolved the problem and made me loose money.

Date of experience: March 4, 2024
Argentina
1 review
0 helpful votes
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Pedido de toner
March 3, 2024

Excelente servicio brindado. Llegaron en excelente estado y en el tiempo indicado.-
Muy contentos con el servicio brindado

Date of experience: March 2, 2024
Latvia
1 review
0 helpful votes
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Fraudsters
March 2, 2024
Updated review

Company whats trade injectors like"' Cibo and gzbstqc" has same whatsapp *******233.I transferred the money, but I did not receive the product and now he avoids contact with me, my number is blocked.

Date of experience: March 2, 2024

Offered product
October 21, 2023
Previous review

I need a specific product, Alibaba representatives offer a lot, but in reality the price does not match the advertisement, and they are not in stock at all. How to establish cooperation contacts. If the product is not available, then it should not be advertised. I am very disappointed.Specifically, we are talking about the 23670-26011 injectors

Date of experience: October 21, 2023
India
1 review
1 helpful vote
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Helpful in all respect. Wast variety of products across the china. Nicely managed site with proper details about the product listed.

Date of experience: March 1, 2024
GB
1 review
0 helpful votes
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I was a bit nervous ordering with a new supplier and was going to submit a sample order first but decided to bite the bullet and order 1000 pieces straight away as they were a simple part and the mold cost was most of the price. They've just arrived and were perfectly to spec in both dimensions and the durometer of silicone requested (20A). Glad I got this company to produce the part and trusted them with the order. Will use again. Thanks, Sam for the quick replies to messages as well.

Date of experience: March 1, 2024
Washington
2 reviews
17 helpful votes
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I've reached out multiple time on my package I gave as much as I could to get a response on my merchandise and kept getting automatic response, I went so far as to reaching out to DHL giving them all information I had as well and couldnt find anything.

Date of experience: February 29, 2024
Texas
1 review
1 helpful vote
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Happy with everything so far. Have had a few suppliers give alot of difficulty in shipment methods or solutions. We then switch to another vender & so far if the vendor is easy to work with & help with shipping we have only had 1 issue That was never resolved. They delivered our product to the wrong place & told us to do all the leg work to try to find it. We have had zero luck in finding the order & the customer service with that company was absolutely awful. We lost our money on that order so still very cautious on ordering items. This was the company we never recieved our product or a refund. Okasa Promotion (ningbo) Limited I would definitely not buy anything from this supplier.

Date of experience: February 28, 2024
California
1 review
0 helpful votes
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My earbuds work great. I like that it was easy to place my order with Alibaba. I will be ordering more things

Date of experience: February 26, 2024
Texas
1 review
0 helpful votes
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Fast replays, willing to work with you, great Company! Wonderful products! Will buy from again and again!

Date of experience: February 26, 2024
New York
1 review
0 helpful votes
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Awesome platform
February 26, 2024

Alibaba has been a great source for products we were paying 4 times the price for in the states! Our profit margins have went up substantially! Verifying a vendor is also a nice thing to see which gives me more confidence in the supplier as well! Highly Recommend!

Date of experience: February 25, 2024
Georgia
1 review
0 helpful votes
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I tried to purchase a particular vehicle online I tried to buy the 2022 aero 3s T-Rex 3 wheel motorcycle and I was scammed both suppliers and when I reported it nothing was done about the situation. It's funny how they couldn't pull up nothing in their system but I have all the proof to back up my story. It seems like all the so called suppliers are scammers because I couldn't pay for the item on the alibaba platform they lower me off the platform by contacting me on what's app. Now money is gone and never received what I paid for

Date of experience: February 24, 2024
Virginia
1 review
0 helpful votes
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Scam Scam Scam BEWARE
February 24, 2024

Never got product kept getting run around every time I asked when product will be shipped and after I paid on the website the amount agreed upon I was asked for more money. Please companies beware.

Date of experience: February 24, 2024
Spain
1 review
0 helpful votes
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It is a pleasure to work within the platform, everything works well even for returns and reports. I feel pretty confident with your options.

Date of experience: February 21, 2024
Kazakhstan
2 reviews
0 helpful votes
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I recommend this supplier
February 21, 2024
Updated review

I ordered a nozzle for a Weishaupt burner. Received the parcel, the parcel came very quickly in 5 days, everything fit perfectly Thank you very much! Regards, Valery.

Date of experience: February 20, 2024

All excellent product quality is very good, acceptable
Price, fast punctual delivery, thank you very much!

Date of experience: July 21, 2020
Spain
1 review
0 helpful votes
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Good product
February 21, 2024

It arrived before its date and everything in perfect condition, I am very happy with the supplier and the product, it is just as I expected!

Date of experience: February 20, 2024
California
1 review
0 helpful votes
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Alibaba will not support the end buyer if you have problems with the manufacture like in their heading. They will always side with the manufacture because that's how Alibaba gets paid buy what we purchase, they would be shooting themselves in the foot doing so. So buyer beware I spent 3 months fighting because our manufacture didn't build our product correctly, provided Alibaba with all the proof and they decided in the manufactures favor because they just want their money out of the deal. So you might as well go straight to the manufacture and save thousands of dollars buying direct.

Date of experience: February 20, 2024
MD
1 review
0 helpful votes
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доволен
February 20, 2024

продукты хорошие соответствуют описанию. доставка быстрая. буду заказывать ещё. продавцы общительные

Date of experience: February 20, 2024
Illinois
1 review
1 helpful vote
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Very satisfied
February 20, 2024

From the time I found the product I wanted on Alibaba, to the time this product arrived at my address, the Alibaba platform gave me an excellent shopping experience. From contacting the seller, to forming the order invoice, to paying the invoice with secure payment, to tracking the shipment, to communicating with the seller via messaging, Alibaba made it all so easy. Thank you Alibaba!

Date of experience: February 19, 2024

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087