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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Producto totalmente en buenas condiciones, con excelente tiempo de envio, totalmente recomendado desde MEXICO
I am a digital creator, so I have been able to create an Affiliate link and connect it to the products I get from alibaba, it has been an amazing source of income for me. Love it!
Reliable and timely with a track of trusted suppliers that help you to outsource products that can generate you income.
I love Alibaba. Everything is very professional and secure. I feel always safe if I make orders on Alibaba!
I saw the coat from the online Alibaba catalogue. When the goods got delivered,they were totally different from the original.
I have received a great attention with the suppliers I have contact, regarding the items I have bought, all of them arrived on time, complete and with no failure.
Alibaba has consistently impressed me with their outstanding service and product range. They work efficiently and well, ensuring that every interaction is smooth and satisfactory. The level of detail and care they put into each order is truly commendable, making them a reliable choice for both personal and professional needs. Their innovative approach to e-commerce sets them apart, always staying ahead with the latest trends and technologies. Moreover, their customer support is second to none, always ready to assist with any queries or issues. Alibaba truly stands out as a beacon of excellence in the online marketplace.
It is good platform to get better quality and better price of many products.This is one of the best platform which I am using.
Very good platform for businesses all across the globe. Would be better if messenger works better, documents can be seen with better speed and messages can be loaded quickly.
Its easy to find your desired products of any type and any range on Alibaba its especially a very helpful tool for businesses.
For the moment I just bought licences and I really appreciate the way I was served.
So I recommend everyone to go and take a look.
I am very satisfied with Alibaba, service, customer service and honest. I have been ordering many different items such as Table Tennis, Fountain Pen etc, I was and am always content with all these products. The price is right and great customer service when I need them.Thank you.
Everything seems correct for communication and the preparation of a large order. The sample made it possible to determine the points that needed to be modified and to validate the future order with complete peace of mind.
Although just've them received, at the 1st look they look outstanding! Aside of that, Albert is the man, willingfull, most supportive and extremely nice guy you want to deal with. Highly recommended!
Buena comunicación, entrega rapida, el producto fue el mismo de la foto y me llegaron los colores tamaños que se acordaron.
Good customer service. Amazing product, works perfectly fine. Going to buy more in future. Recommend everyone.
Immer wieder! Der Verkäufer hält sich an dem Versprechen, was er da anbietet.
Kann ich empfehlen!
I ordered a guitar through Alibaba. I naturally had to prepay but I wasn't concerned. I tracked the order and delivery through Alibaba's site. After several months of waiting and not having received any notice I inquired concerning my purchase. I was told that the purchase had made it to the U.S. and was waiting for additional shipping. When I still had no other shipping notice, I contacted Alibaba.com. I was told it made it to New York and that I should contact the USPS for tracking in the U.S. When given the "USPS tracking code," the USPS had no idea what I was talking about. Again, corresponding with Alibaba.com, I requested a refund and was told that they would investigate but I never heard from them again. I contacted them again but was told my time for refund had passed. So i guess my $200 purchase went up in smoke. I keep hearing that Alibaba.com is such a reputable company but you couldn't prove it by me. Buyer beware!
I have been buying on Alibaba for many years and I recommend that it is the best shopping application, the rates may be a little high but it is a great B2B buying platform
The sweater I ordered from Alibaba surpassed all my expectations. The quality of the fabric is outstanding; it's soft, warm, and feels incredibly comfortable to wear. The color is exactly what I was looking for, and it matches the description perfectly. The delivery was prompt, and the packaging ensured the sweater arrived in pristine condition. Overall, I am extremely satisfied with my purchase from Alibaba and would definitely order from them again in the future. Highly recommended!
Yiwu Biandang Trading Firm
HELLO
TEST ORDER MADE WITH YOU
QUALITY VERY GOOD
SPEED OF DELIVERY VERY GOOD
BUT!
Best Quality Heat Transfer Custom Font Letters Embroidered Badges Cheap Soft Patch Woven Iron-on Patch
No. 11 bon jovi IS NOT DELIVERED!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.