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AlibabaReviews 13,942

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,326
returns
771
quality
1,305
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Instant Feedback

202 reviews

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Mexico
1 review
0 helpful votes
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Excelente servicio
March 22, 2024

Producto totalmente en buenas condiciones, con excelente tiempo de envio, totalmente recomendado desde MEXICO

Date of experience: March 20, 2024
Poland
5 reviews
1 helpful vote
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I am a digital creator, so I have been able to create an Affiliate link and connect it to the products I get from alibaba, it has been an amazing source of income for me. Love it!

Date of experience: March 20, 2024
Romania
1 review
0 helpful votes
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Best online store
March 21, 2024

Reliable and timely with a track of trusted suppliers that help you to outsource products that can generate you income.

Date of experience: March 19, 2024
Germany
1 review
0 helpful votes
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Brilliant!
March 19, 2024

I love Alibaba. Everything is very professional and secure. I feel always safe if I make orders on Alibaba!

Date of experience: March 18, 2024
Washington
2 reviews
5 helpful votes
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I saw the coat from the online Alibaba catalogue. When the goods got delivered,they were totally different from the original.

Date of experience: March 18, 2024
BO
1 review
0 helpful votes
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Great suppliers
March 15, 2024

I have received a great attention with the suppliers I have contact, regarding the items I have bought, all of them arrived on time, complete and with no failure.

Date of experience: March 15, 2024
Armenia
1 review
0 helpful votes
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Super mega bomba
March 15, 2024

Alibaba has consistently impressed me with their outstanding service and product range. They work efficiently and well, ensuring that every interaction is smooth and satisfactory. The level of detail and care they put into each order is truly commendable, making them a reliable choice for both personal and professional needs. Their innovative approach to e-commerce sets them apart, always staying ahead with the latest trends and technologies. Moreover, their customer support is second to none, always ready to assist with any queries or issues. Alibaba truly stands out as a beacon of excellence in the online marketplace.

Date of experience: March 14, 2024
KR
1 review
0 helpful votes
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It is good platform to get better quality and better price of many products.This is one of the best platform which I am using.

Date of experience: March 13, 2024
Pakistan
1 review
0 helpful votes
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B2B genie
March 13, 2024
Updated review

Very good platform for businesses all across the globe. Would be better if messenger works better, documents can be seen with better speed and messages can be loaded quickly.

Date of experience: March 13, 2024

Good for business
July 13, 2022
Previous review

Its easy to find your desired products of any type and any range on Alibaba its especially a very helpful tool for businesses.

Date of experience: July 13, 2022
Togo
1 review
0 helpful votes
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Online shopping
March 13, 2024

For the moment I just bought licences and I really appreciate the way I was served.
So I recommend everyone to go and take a look.

Date of experience: March 13, 2024
Canada
1 review
0 helpful votes
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I am very satisfied with Alibaba, service, customer service and honest. I have been ordering many different items such as Table Tennis, Fountain Pen etc, I was and am always content with all these products. The price is right and great customer service when I need them.Thank you.

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Date of experience: March 12, 2024
France
1 review
0 helpful votes
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Good communication
March 19, 2024

Everything seems correct for communication and the preparation of a large order. The sample made it possible to determine the points that needed to be modified and to validate the future order with complete peace of mind.

Date of experience: March 12, 2024
Poland
1 review
0 helpful votes
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Although just've them received, at the 1st look they look outstanding! Aside of that, Albert is the man, willingfull, most supportive and extremely nice guy you want to deal with. Highly recommended!

Date of experience: March 12, 2024
Colombia
1 review
0 helpful votes
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Excelente servicio
March 12, 2024

Buena comunicación, entrega rapida, el producto fue el mismo de la foto y me llegaron los colores tamaños que se acordaron.

Date of experience: March 11, 2024
Canada
1 review
0 helpful votes
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Good customer service. Amazing product, works perfectly fine. Going to buy more in future. Recommend everyone.

Date of experience: March 11, 2024
Germany
1 review
0 helpful votes
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Super Product!
March 12, 2024

Immer wieder! Der Verkäufer hält sich an dem Versprechen, was er da anbietet.
Kann ich empfehlen!

Date of experience: March 11, 2024
Oklahoma
1 review
0 helpful votes
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I ordered a guitar through Alibaba. I naturally had to prepay but I wasn't concerned. I tracked the order and delivery through Alibaba's site. After several months of waiting and not having received any notice I inquired concerning my purchase. I was told that the purchase had made it to the U.S. and was waiting for additional shipping. When I still had no other shipping notice, I contacted Alibaba.com. I was told it made it to New York and that I should contact the USPS for tracking in the U.S. When given the "USPS tracking code," the USPS had no idea what I was talking about. Again, corresponding with Alibaba.com, I requested a refund and was told that they would investigate but I never heard from them again. I contacted them again but was told my time for refund had passed. So i guess my $200 purchase went up in smoke. I keep hearing that Alibaba.com is such a reputable company but you couldn't prove it by me. Buyer beware!

Date of experience: March 8, 2024
Peru
1 review
0 helpful votes
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The best website.
March 9, 2024

I have been buying on Alibaba for many years and I recommend that it is the best shopping application, the rates may be a little high but it is a great B2B buying platform

Date of experience: March 7, 2024
Kazakhstan
5 reviews
2 helpful votes
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Thank you
March 7, 2024

The sweater I ordered from Alibaba surpassed all my expectations. The quality of the fabric is outstanding; it's soft, warm, and feels incredibly comfortable to wear. The color is exactly what I was looking for, and it matches the description perfectly. The delivery was prompt, and the packaging ensured the sweater arrived in pristine condition. Overall, I am extremely satisfied with my purchase from Alibaba and would definitely order from them again in the future. Highly recommended!

Date of experience: March 7, 2024
Belgium
1 review
0 helpful votes
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Not happy 2
March 6, 2024

Yiwu Biandang Trading Firm
HELLO
TEST ORDER MADE WITH YOU
QUALITY VERY GOOD
SPEED OF DELIVERY VERY GOOD
BUT!

Best Quality Heat Transfer Custom Font Letters Embroidered Badges Cheap Soft Patch Woven Iron-on Patch
No. 11 bon jovi IS NOT DELIVERED!

Date of experience: March 6, 2024

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087