They only support the seller, never the buyer. When there is a dispute. Even when the items where low quality. Bought chairs from there and they are just breaking. Just used once. Very low quality, Alibaba leaning on the side of the seller
Tip for consumers: When you are making the payment, make sure that the pictures on the payment link, it is what you are buying. They will put different picture and then attach the excel sheet of your purchase order. This creates problems further down after sales as you can't leave a review
Products used: Chairs but all of them had to go to the wielder to make them usable. Spent alot of money as there were 450 chairs