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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Hersey tam istedigim gibi mükemmel. Cok nazik ve anlaiyli bir kontakt ve kalitesi tam da istedigim gibi.
Great experience working with this supplier. The products are high quality, well packaged, and exactly as described. The team was responsive and helpful throughout the process. Highly recommended.
I've used Alibaba for purchasing products from various suppliers, and overall my experience has been positive. The platform is easy to navigate, product listings are clear, and there are many options at competitive prices. Communication with suppliers is generally smooth, and shipping times are often faster than expected. I would recommend Alibaba for anyone looking to source products efficiently and reliably.
This was my 1st big purchase I was actually a little worried to spend this kind of money
But the purchase and delivery was very smooth and delivery was about 4 days earlier than excepted
The DTF was easy to set up and customer service and setup person did a excellent job and helping and explaining everything. I highly recommend the company and the DTF printer and oven
Prints are beautiful
First of all, I would like to thank the saleswoman Thalia, who was very attentive throughout, cleared up all my doubts, and responded quickly. Excellent!
Product quality 12/10.
I am very satisfied.
I am new to Alibaba and I have found that they are the best online business that I have ever dealt with, far and away the best organized and operated. First class.
Delivery: Quick and tracked. Expensive dure to small MoQ and UPS.
Quality: Top, as expected given price point.
Design: Standard and high Quality.
Service: Service was fantastic. Karen and team provided care and great communication.
Will certainly buy from here again.
I purchased products from YiXiang Energy through Alibaba. The logistics company chosen by Alibaba lost box 17 of 17 causing a massive delay. The feedback function is a trap that prevents the buyer from filing a Trade Assurance claim. After I filed a dispute with my Credit Card the Trade Assurance links showed in my account where those link were not available previously. Alibaba's response to the CC dispute contradicted the evidence they provided to the CC bank, and accused me of theft. The response was deceptive, disingenuous, and careless. The initially missing Trade Assurance links is outright deception.
The seller did provide the missing products 5 months after purchase 3 months after initial delivery. Alibaba owes me 10% credit for late delivery. Don't know if that will happen. Doubt I will do business through them again. When you send feedback they assert your order is 100% complete and delivered. Do not send feedback until your order is 100% delivered as agreed.
Hangzhou Sanford Technology Co., Ltd. has produced high quality product which I expectation has fulfilled. This is my first time use the Alibaba and direct procurement from a the factory company and there was many missing part on my side to understand the process. Mrs. Oliver Zhang has a wonderful representative which arrange all details and right product list and delivery so I can have a stress free breath. I would recommend who want to purchase high quality garage door openers and accessories with a matured company in China
Très bon échange avec le producteur qui a été de bon conseil. Les produits sont de qualité et les timing sont respectés.
Experiencia agradable, una vez das con las tiendas adecuadas todo es sencillo.
Kolejny raz dokonałem zakupu na tym serwisie i jestem bardzo zadowolony. Polecam
è stata una esperienza fantastica. A parte il tempo necessario per la navigazione e la consegna prevedibile. La consegna è stata fatta con la merce in ottimo stato e ben confezionata. Il rapporto comunicativo con il venditore è sempre stato rapido e professionale. Il prezzo e la qualità dei prodotti è molto buono. Sono felice di aver collaborato con questa azienda, lo farò ancore se ne avrò occasione. Grazie.
Very happy with both the process and product - the two long cushions and covers were exactly as described and ordered. The sizing, pricing, the fabric: the density of the foam - all matched our expectations. No hassles with delivery and no hidden costs either.
Delivery: Fast delivery from China to the USA.
Quality: Excellent quality especially for the cost paid.
Design: Very beautiful designs and excellent lighting.
Service: Fast response to emails, pricing and a all around good experience.
Llego un poco retrasado pero llego perfecto y de muy buena calidad
This was my first transaction on Alibaba, and honestly, I had some concerns at the beginning—especially because I dealt with a factory that was not recommended or verified by the platform. I was hesitant due to stories I had heard before, but I decided to proceed carefully.
Fortunately, the experience turned out to be excellent. The product quality was very good, the sizing was accurate, the colors were great, and the delivery was on time. Everything went smoothly and exceeded my expectations.
This positive experience reduced many of my concerns about using Alibaba, and it definitely will not be my last transaction. I look forward to doing more business on the platform in the future.
Super genial, todo bien rapido y buena calidad
Bis jetzt war ich immer sehr zufrieden mit meinen Einkäufen auf Alibaba? Hoffe in Zukunft das Geschäft mit der Plattform noch auszuweiten.
Hanno fatto un ottimo lavoro molto professionali e molto veloci, compreremo di nuovo da questo fornitore
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.