AlibabaReviews 4,349

Alibaba.com. Hmmmm... when the IPO launched they had expectations of breaking even. They now are in Profit!... Subscribers are a proof that there is basically GOOD in people!
Those that have Security Issues with Alibaba.com for no reason are in LIMBO. Ask that the Board of Directors GO To TEMPLE and Pray. As this kind of Stain to your Site is starting to Show in places that soon will affect and continue to cause remorse on the part of Profit*... you do not want that. Your Technical Assistance needs to be Completely revamped as there is no solution or the requirements are too thick as with many People from All over the WORLD do not even know with some of the Certifications are. They still think that Alibaba.com is a nice place to come to to be able to Advertise and that is what you WANT... not filled with restrictions and requirements that cause People to COMPLAIN.
*******@gmail.com is my Email as I have been a Customer for Alibaba.com since 2003 and I have YET to make a Sale. But I will not give up. Currently My Account is Frozen due to Security Reasons posted with no Complaints and or Others... as Shays' Ink Trade Chaplin*... WE MARRY YOU! ( USA)... Thank you very much...

Their dispute and claim center is biased, never trust Chinese. I ordered phone cases and supplier wrote wrong address and USPS reported the status "Undeliverable to the address" the shipment lost in the limbo, my money is kept for 40 days now, and this is what Alibaba Claim Center told me... the tracking numbers in the USPS website are "RI*******CN" and "RI*******CN"

"The current status of your claim is: Awaiting the other party's response". Please kindly understand that we need time to collect evidence and/or proposals from your Seller for a better understanding of the situation.

Since seller wrote the wrong address, and the parcel was sent to a wrong place, we will ask seller to contact with shipping company to change the address and deliver again. Please be patient. If you have received the goods in good condition, please cancel this claim and confirm order received.

I will keep the complaint case open for 20 days, please cancel the dispute if you receive the goods.
Thank you for your cooperation!"
Respectfully,
Barbara
Trade Dispute Mediation Department

I launched a complaint against Fushun Lusheng Machine Co after they failed to deliver my product I had waited over 8 months and had been told story after story of why they could not deliver the didn't have any problems making a sample in which I approved then I forwarded half the deposit to the tune of over $6000 US half the order was for chrome products and the other half was powder coated the story they told me that they could not do the grinding for the chrome. With powder coating you do not need to grind and they still did not deliver with my frustration I found a new other factory on AliBaba who had provided me samples of acceptable chrome products so believing that the problem withFushun Lusheng Machine Co was the grinding I had all the molds and blanks sent to the new factory once the mold showed up at the new factory I was quickly informed that the molds were unusable and would be good for one or 2 samples I submitted a complaint to the complaints Center and I patiently waited to my surprise I checked my phone and it said the case had been closed I got to work and checked my emails there was nothing there all their emails had gone into the junk mail in their comments they told me to contact law enforcement which I believe is a joke and they still allow them to have gold status so they can screw someone else this just proves that the complaints Center does not work

I agree with other reviews that alibaba.com is just a hive of thieves. My daughter ordered some Playstation4 consoles from a supplier that had been "verified" by Alibaba. After paying for the requested number of consoles, the supplier contacted her saying the minimum number that could be ordered was 10 not the 2 originally stated on Alibaba. We paid for the additional consoles then were told that we had to pay customs fees so the logistics company could release the goods. This was paid then we were told to pay a late fee, in all we paid USD2000. All payments made via Western Union which did ring alarm bells but I figured a lot of Asian companies prefer to use this payment method so dismissed my concerns.
Needless to say, we never received the goods and Alibaba were absolutely no help. All they did was remove the supplier from the site but I know they will re-list under a different name so they can scam other people. It's appalling that Alibaba does absolutely nothing to verify sellers using their service and allows scammers to blatantly abuse their system.

I have bought a few things from this site. Some with great results and some so so.
I had a dispute with one of the suppliers and we resolved it directly and he deposited a refund to me via paypal so I released his funds from AliExpress. On another purchase from a different supplier I placed and paid for my order but the the supplier came back with a stipulation that there was a no return no rfund on the product once it was shipped so I cancelled my order before it was shipped and I got a refund put back on my credit card in about 3 weeks unfortunately because of the currency exchanges I lost about $200.00 but did get the full refund put through. I am now in a dispute with a cell phone company through AliExpress as the phone I ordered doesn't work on North American networks even though they claimed it did. If I can't resolve this through AliExpress I plan on having VISA refund my money. I'm wondering if anyone out there has tried to get a refund this way and if they were successful.

They hd e pay 707.22 usd to a Grace yao in Qingdao for 100% remy hair. The hair started to shed and swell and tangle once washed. Could not receive an exchange or refund. They say hit confirm order button if received and satisfied. How am i to get hairdressers appointment, attach hair wash it and write review before 5 days? Please do not buy anything fro them. You cant get your money back. Called california office wendy quite trite and rude. My escrow fee gone.

I am in the human hair industry. I posted an ad looking for Brazilian and European hair. I ordered samples and got good hair from one of them, but when I placed a larger order I was sent cheap Chinese hair. This happened with 3 different Chinese human hair manufacturers.
The same people use multiple names and websites to swindle people out of their money. I was wise this time I used American Express and Paypal... If they won't accept Paypal... DO NOT SEND THEM MONEY any other way! You will get had. I got my money back from 2 of them from AMEX and form one through Paypal... Never again.