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AlibabaReviews 4,351

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
361
value
359
shipping
350
returns
203
quality
344
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202 reviews

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Wisconsin
1 review
2 helpful votes
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Stop Yulin
June 15, 2016

Dog and cat meat trade and the torture involved must end today,

Date of experience: June 15, 2016
Jeff W. Alibaba Rep
over a year old

Hi Jacqueline, Alibaba.com is strongly against any form of animal abuse and should you believe a listing on our platform goes against our policies, please "Report Suspicious Activity” and attach the photo. We will investigate the issue and remove any inappropriate listings. Thanks for your cooperation!

New York
1 review
8 helpful votes
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Shame on you China!
June 15, 2016

Alibaba Group we KNOW you supply the dog and cat meat trade with equipment which is used to sadistically murder, de-hair, abuse, torture beautiful, innocent dogs and cats. YOU MAKE MONEY OUT OF EVIL ABUSE. SHAME ON YOU. STOP YOUR EVIL NOW!

Evil, Evil! Change your ways. Americans will not buy your products China!

( STOPAT... AWAYTRADE boycottchina EndYulinFestival #boycottchina #BanDCMT

Date of experience: June 15, 2016
Jeff W. Alibaba Rep
over a year old

Hi Sue, thanks for bringing this issue to our attention! The listings of dog or cat fur removal machines are prohibited on Alibaba.com as well as AliExpress.com. Should you believe a listing on our platform goes against our policies, please "Report Suspicious Activity” and attach the photo. We will investigate the issue and remove any inappropriate listings. Thanks for your cooperation!

GB
1 review
4 helpful votes
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#BOYCOTTALIBABA #BOYCOTTCHINA Alibaba group we KNOW you supply the vile dog and cat meat trade with equipment which is used to sadistically used to murder de hair abuse and torture on these poor innocent beautiful cats and dogs YOU MAKE MONEY OUT OF THIS EVIL VILE BARBARIC ABUSE STOP YOUR EVIL NOW! SHAME ON YOU CHINA! STOP torturing killing eating these beautiful loving animals MILLIONSOF PEOPLE WORLDWIDE ARE OUTRAGED AT YOUR DISGUSTING ACTIONS! WE HAVE A VOICE WE WILL KEEP SHOUTING OUT FOR ANIMALS! WE WILL NOT GO WAY UNTIL YOU STOP WITH THIS EVIL BARBARIC DOG CAT MEAT TRADE #BOYCOTTING CHINA THERE IS ABSOLUTELY NOTHING BEAUTIFUL ABOUT CHINA as long as you continue to allow this trade evil trade to continue. STOP ATTACKING THE GOOD Chinese people who LOVE & CARE for animals. Bring in some MUCH NEEDED ANIMAL & WELFARE LAWS & START TREATING ANIMALS WITH RESPECT & CARE THEY ALL DESERVE. Educate your children.#StopYulinForever #StopBoknal #Bandcmt.

Date of experience: June 15, 2016
Jeff W. Alibaba Rep
over a year old

Hi Sharon, thanks for bringing this issue to our attention! Kindly note that Alibaba.com spares no effort in animal protection and the products in question are against the posting rules of Alibaba.com. Should you believe a listing on our platform goes against our policies, please "Report Suspicious Activity” and attach the photo. We will investigate the issue and remove any inappropriate listings. Thanks for your cooperation!

Sweden
1 review
7 helpful votes
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SHAME ON YOU CHINA! STOP torturing, killing & eating INNOCENT, BEAUTIFUL, LOVING animals. MILLIONS (WORLDWIDE) ARE OUTRAGED AT YOUR ACTIONS! WE HAVE A VOICE AND WE SPEAK FOR THE ANIMALS... AND GUESS WHAT?... WE ARE NOT GOING AWAY UNTIL YOU STOP YOUR EVIL TRADE NOW! #boycottchina There is NOTHING beautiful about China as long as you continue to allow this EVIL, BARBARIC trade to continue. Educate your children, STOP attacking and trying to prevent the good Chinese people who love and care for animals (especially those that are actively trying to save and rescue these poor animals), bring in much needed animal welfare and laws and treat animals with the RESPECT & CARE THEY DESERVE #EndYulinFestival #boycottchina #BanDCMT #StopYulinForever
https://www.youtube.com/watch?t=20&v=BhYehF7HFVo&app=desktop Alibaba Group we KNOW you supply the dog and cat meat trade with equipment which is used to sadistically murder, de-hair, abuse, torture beautiful, innocent dogs and cats. YOU MAKE MONEY OUT OF EVIL ABUSE. SHAME ON YOU. STOP YOUR EVIL NOW!

Date of experience: June 15, 2016
Australia
1 review
5 helpful votes
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I ordered 200 Tiffeney chairs last year and two suppliers from Keytrade Sayed Faizan Mahmood and Razi Siddique took over my order. I spent almost $******* for those chairs. From the first day we assembled 20 of those chairs broke. I tried to get a compensation but to no avail. Since then 23 chairs have been broken when my customers were sitting on them. We have left with no choice but to remove them from our reception hall and replaced them back with our old chairs. They are all total scums and treat you like a king and queen till they have your money. Big warning: DONT EVER BUY ANYTGING FROM THEM!

Date of experience: June 3, 2016
Jeff W. Alibaba Rep
over a year old

Hi Sosun, sorry to learn about your unhappy trading experience on Alibaba.com. Based on the supplier name you provided, I am sorry to let you know that we are not able to find a matching supplier on Alibaba.com. If you met this supplier via Alibaba.com, you are suggested to submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
We will do our best to assist you accordingly!

Canada
1 review
7 helpful votes
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Visa card hacked!
May 29, 2016

After waiting 60 days for my order I requested a refund, wait a few more day I was told.
2 weeks later I received the small order via mail. My Visa account was hacked with 2 charges I didn't make according to my banks fraught department via Skrill, ltd London.

My Visa card was brand new just received and Alibaba was the only recipient.!
Got me a new card and will NEVER order from Alibaba again.

Date of experience: May 29, 2016
Jeff W. Alibaba Rep
over a year old

Hi Rudolph, We regret that your card was misused on our site.
To resolve this problem, please send an email 'Urgent issue of stolen card' to our Security Team at security@aliexpress.com.
Details listed below are needed so we can locate the relevant order(s):
1. Your first six and last four digit card number
2. Charge date
3. Charge amount
4. Currency
Also, you are advised to report the fraud payment to your card issuer. Hope this issue to be sorted out soon!

Cyprus
1 review
5 helpful votes
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Lost my money
May 18, 2016

I ordered an paid for a folding bike, 145 USD.
It never arrived, Alibaba said that they had paid the supplier, so I've lost my money.
Also ordered car seat covers, shorts, small things like that. All turned out to be complete cheap rubbish, much better to see what you buy.
I would never use them again.
Given one star, hardly worth even that.

Date of experience: May 18, 2016
Jeff W. Alibaba Rep
over a year old

Hi Stanley, if the orders in question were placed on Alibaba.com, you are suggested to contact our service consultants and provide them with your account details for a check via: http://service.alibaba.com/buyer/contact_us.htm. However, if the orders were placed on AliExpress, you can find help at: http://www.aliexpress.com/help/newContactUs.htm. Hope the problems to be sorted out soon!

Massachusetts
1 review
5 helpful votes
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These people are not trust worthy, they're full of scams. Stupid company it needs to be banned.

Date of experience: May 18, 2016
AE
2 reviews
10 helpful votes
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We ordered worth $*******, of shaker cups bottle, a full container load from Vonkka, thought it will be reliable as on the alibaba and aliexpress it is pulished as 13 years gold supplier, and the owner name Andy, after taking the money, said I have spent all money when I will have, I will return.
Asked Alibaba help but no use at all, they do not even listen or reply to complaints, they will only follow up to become a gold member.

Date of experience: April 25, 2016
New Jersey
2 reviews
8 helpful votes
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I purchased a blouse from an Alibaba company. It was WAY too small. When I requested authorization to return it, they sent me a form to complete, and wanted photos or video. Um, the blouse was too small, what was i supposed to send? They pushed, so I sent a video and photos of holding the blouse up to me, and sent it along with a note that stated the only way to get the blouse on would have been to rip the seams. (It was a pull-over.) They denied my request. I will NEVER buy anything from Alibaba again. What a rip off.

Date of experience: April 19, 2016
Jeff W. Alibaba Rep
over a year old

Hi Linda, based on your comment, we believe your inquiry is about a dispute case on AliExpress, not Alibaba. Please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relevant team via the link below: http://www.aliexpress.com/help/newContactUs.htm. We are sure that they will do their best to assist you and hope your problem to be sorted out soon!

NL
1 review
11 helpful votes
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Bought a new USB receiver for a mouse and keyboard. Waited 6 weeks and was about to accept that i got scammed when it finally arrived, only to find out i got sent a broken product. Well good luck sending something back to the other side of the planet. I'll stick with more trustworthy websites from now on.

Date of experience: April 5, 2016
Jeff W. Alibaba Rep
over a year old

Hi Aapje, we are sorry to learn about the unhappy experience on AliExpress. Please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relevant team via the link below: http://www.aliexpress.com/help/newContactUs.htm. We are sure that they will do their best to assist you and hope your problem to be sorted out soon!

New York
5 reviews
15 helpful votes
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I ordered a dress from here and it didn't look anything like the picture, they steal pictures from other websites and bloggers and try to recreate the dress it is never the actual dress in the picture. The customer service was horrible and would not refund my money or let me send back the item. I had to open a dispute and try to escalate the dispute. They then told me they would refund me if I gave them a 5 star rating on their website! Never again will I waste my time!

Date of experience: April 5, 2016
Jeff W. Alibaba Rep
over a year old

Hi Kylie, we are sorry to learn about the unhappy experience on AliExpress. Please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relevant team via the link below: http://www.aliexpress.com/help/newContactUs.htm. We are sure that they will do their best to assist you and hope your problem to be sorted out soon!

Singapore
2 reviews
19 helpful votes
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Confused
March 20, 2016

Seller asked me to contact her at whatsapp. She say must pay in western union..

Date of experience: March 20, 2016
Jeff W. Alibaba Rep
over a year old

Hi Dhadha, kindly note that the trading terms need to be discussed directly with the supplier and put in the contract which both parties agrees. Also, currently Secure Payment and Trade Assurance are only available to Chinese Gold Suppliers, therefore if you supplier does not belong to this category, she is not able to use our online trading services, hope you can understand. You may also send the posting link of this supplier on Alibaba.com via private message for a check. Thanks for your cooperation!

Colorado
1 review
7 helpful votes
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Don"t trust them.
March 10, 2016

Hey everyone, i never had such a bad experiance as with this guys. Do not trust them. I ordered Torry Burch flats which i never got, but i was charged for my order. When i send an e-mail for help they answer me that it is not their responsibiltis to follow up. Stilling money - this is how this bussines work.

Date of experience: March 10, 2016
Jeff W. Alibaba Rep
over a year old

Hi Hasmik, based on your description, I believe you are referring to an order on AliExpress, instead of Alibaba.com. If it is an AliExpress order, kindly contact the relevant service team via: http://www.aliexpress.com/help/newContactUs.htm. Thanks for the cooperation!

New York
1 review
2 helpful votes
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I purchased a dress for my daughter from aliexpress.com and it came in February, 2016 with 2 holes at the top of it! It also was smaller than the provided meaurements as it was very short. I put in a complaint with pictures of the dress for evidence requested a refund. I was basically ridiculed by the sellor who accused my daughter of ripping it when trying it on! Unfortunately, I still needed the dress for my daughter's dance competition so I ordered another dress this time in a medium. They were out of the purple dress and asked if I would be ok with black or pink. I said I needed purple since it's for a specific dance competition number so the sellor found me another one that was similar which I agreed to get. Next email I get this am (March 10) was that I was kicked out of the Aliexpress site and no longer permitted to order from there! I tried to log in and was refused! So ridiculous! What kind of company is this?

Date of experience: March 10, 2016
Jeff W. Alibaba Rep
over a year old

Hi Maureen, since your query is about an order on AliExpress, kindly contact the relevant service team via: http://www.aliexpress.com/help/newContactUs.htm. Thanks for the cooperation!

Australia
1 review
2 helpful votes
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Don't use these guys. The products are rubbish. I ordered a car cover which promoted as heavy duty, water proof, snow proof etc. Living in Australia I thought it should good if it keeps the snow out:)
The quality was rubbish, water passed straight through, it was thin as paper. When I complained they just kept ignoring me and then told me the issue was close, with no satisfactory resolution.
Be wary with Chinese supplies, NO reason to resolve as plenty more will be suckered in.

Date of experience: March 10, 2016
Jeff W. Alibaba Rep
over a year old

Hi Mark, sorry that based on your comment, we are not sure if you are referring to an AliExpress order or Alibaba order. If this order was placed on Alibaba.com, please send us the order number for a check. If it is an AliExpress order, kindly contact the relevant service team at: http://www.aliexpress.com/help/newContactUs.htm. Thanks for the cooperation!

New York
4 reviews
2 helpful votes
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I ordered an item six weeks ago, they told me It is arriving in 3-4 weeks it still has not arrived I have tried to email the more than four times! What is going on?

Date of experience: February 29, 2016
Jeff W. Alibaba Rep
over a year old

Hi Mordechai, based on your description, I assume you are referring to an AliExpress order. For orders placed on AliExpress, you are suggested to contact the relevant team via the link below: http://www.aliexpress.com/help/newContactUs.htm. If it is an order on Alibaba.com, please send the order number via private message for a check. Thanks for the cooperation!

Belgium
1 review
1 helpful vote
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I was sending an email last week to Alibaba to claim that Runshine was supplying me a Log Spitter 5.5 HP diesel / 20 Ton while I prepaid to order a 30 Ton 9.5HP diesel. I detected this very late after contacting the manufacturer of the diesel engine Lifan. They confirmed me that I received from Runshine a much lower powered engine and oil pump was also only 11GPM instead of 16GPM. Nobody at Alibaba gives me answer or make proposal to resolve the problem or to refund the higher price I paid for

Date of experience: February 25, 2016
Jeff W. Alibaba Rep
over a year old

Dear Leo,

This is Echo from Alibaba International Service. I am sorry to learn about your unhappy experience with one of our suppliers. And with the current information, I am sorry that I cannot locate a matching account nor a matching complaint case in the database.
Therefore, if you have not submitted a case to us, you are suggested to submit it via the Complaint Center at: http://channel.alibaba.com/complaint/home.htm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
We will do our best to assist you accordingly. I sincerely hope your problem to be sorted out soon.

Regards,
Echo
Alibaba International Customer Service

Washington
1 review
9 helpful votes
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I went to this website on the recommendation of a friend. I bought thinking my experience will be similar to other online retailers like Amazon. The product arrived not as described and the seller did not want to have anything to do with my refund. Don't even get me started on customer service reps. Very bad experience, definitely my last.

Date of experience: February 19, 2016
Jeff W. Alibaba Rep
over a year old

Hi Tt, kindly note that unlike Amazon, Alibaba.com is an information platform for buyers and suppliers to meet and trade internationally. Sorry that you are not satisfied with an order, please send me the order number and your account information via private message. We will do our best to assist accordingly.

New York
1 review
14 helpful votes
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Horrible site
January 14, 2016

Never ever buy from this site, this company's are complete scams, they will just take your money and never send you any products. Think twice before buying anything especially if they don't take credit cards.

Date of experience: January 14, 2016
Jeff W. Alibaba Rep
over a year old

Hi Nini, based on your description, we assume you might have met with an unpleasant trade dispute on Alibaba.com. If so, please provide your account information via private message for a check. We will do our best to assist accordingly!

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087