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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alibaba works just fine. The interface for contacting with the suppliers can be improved in order to make it a little bit more friendly, but it's Ok.
Just order Samples from China
Very please with services, delivery straight forward and Company very easy to deal with
Thank you
Good provider and very fast from Hong Kong to Spain. I put the motherboard in the phone restore with itunes and works perfectly.
Have had a great experience so far. The supplier is very willing to help with any issues I have had so far. They are very communicative as well.
Helpfull, and good prices, profesionales, good salespersons over internet. All product what we need. We find here.
Very simple and safe to use Alibaba. It was very ensuring to use their trade insurance. And there were never any need for more info. Alibaba inform me all the way. Perfect buying tool
Excellent place to buy from overseas with protection on products. I have ordered a few times and have always had a great experience. I will definitely be ordering again soon.
The supplier is professional and supplied the product as specified and within the nominated time frame.
Many thanks.
Very good experience. Mostly Good human behavior not to all but its OK. Some time fight for a sample for quality purpose but overall very good place for a businesses.
Thanks Alibaba
I am one user of Alibaba, Now I have seen many content in web site good to develop. It' easy, convenience communication with supplier.
I would like supplier respond within 24 hour.
Все операции прошли прозрачно. Продукцию получил качество хорошее.
Комплектация для начала роботы достаточная.
Jenny was most helpful and worked with me to get my order fulfilled. Jenny answered all my questions quickly. She did her best to get my order fulfilled. I would order from her again
This platform provides sellers and buyers to readily communicate with each other. The sellers are encouraged to deliver what they promise and to preserve integrity in business dealings.
The trade assurance policy is a good policy in order to protect the buyer and at the same time, to avoid the supplier to manipulate the buyer by giving a product that according to the buyer specification
I like the ability to pay my supplier in Asia with Alibaba trade assurance via a bank account in Germany.
By selecting the good badge, you can trust easily a new supplier.
I love the products that they have. Delivery was fast no more than a week! These orders are nice. Quality service and products.
The customer service is patiently with the request products quality is same as the photo and descriptions, i will definitely come back again
Great product low price and hassle free delivery the system is well integrated with all the required information
This is a great site with plenty variety to choose from. The 2 suppliers I have delt with thus far I have ordered several times from. Happy with service.
Fue buena a pesar de ser la primera fue muy fácil
Me dirigieron en todo momento de la transacción y me genero confianza
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members