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AlibabaReviews 4,351

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
361
value
359
shipping
350
returns
203
quality
344
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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Great Experience
February 26, 2019

Alibaba made the invoicing, transaction processing, payment, and delivery process very easy.
The sales rep from the vendor was very helpful and responded to questions very quickly. The product was very great quality and was sold at a valued price.

Date of experience: February 26, 2019
India
1 review
0 helpful votes
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Purchase experience
February 26, 2019

A portal that enables prompt and effective purchase experience from A - Z! Effective follow-up and Notification for the order.

Date of experience: February 26, 2019
California
1 review
0 helpful votes
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Great processes to protect buyers
February 26, 2019

I am new to Alibaba and I found the site easy to use, safe, convenient and has many safety features for consumers

Date of experience: February 26, 2019
Saudi Arabia
1 review
0 helpful votes
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Best supplier
February 26, 2019

I am satisfied with the products and their services. There are ready to solve the issues I am very satisfied

Date of experience: February 26, 2019
Japan
1 review
0 helpful votes
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As a newbie in Alibaba
February 26, 2019

Trade Assurance made the order very easy and smooth. I didn't need to be nervous to place the order (yet I still was a bit nervous until I received them). I could communicate with the supplier very closely. I was not very sure if I could send messages on weekends and holidays.

Date of experience: February 26, 2019
Missouri
1 review
0 helpful votes
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Great!
February 26, 2019

Great Job! Very happy with product & service I will be back to order more for my business very on time also with order

Date of experience: February 26, 2019
NL
1 review
0 helpful votes
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The way Alibaba offers doing business with suppliers on the other side of the world is very easy and handy. I like it very much and would do it the same way next time!

Date of experience: February 26, 2019
New Zealand
1 review
0 helpful votes
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As always first class service
February 26, 2019

Always a pleasure to do business on Alibaba. Trade assurance is a real bonus and builds confidence in trading

Date of experience: February 26, 2019
Washington
1 review
0 helpful votes
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Great customer service
February 26, 2019

Working with stanley on getting my sample soccer ball was a great experience he was very attentive and spot on for what i needed.

Thank you guys

Date of experience: February 26, 2019
Switzerland
1 review
0 helpful votes
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Great business plattform
February 26, 2019

Well-structured and easy-to-use platform. Stringent processes and very customer-friendly. You made my day

Date of experience: February 26, 2019
Jordan
1 review
0 helpful votes
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Alibaba is an amazing sourcing platform
February 26, 2019

I feel safe by sourcing with Alibaba, with a lot of options, so easy to use the platform, and customer support staff are very helpful, thank you so much

Date of experience: February 26, 2019
Pakistan
1 review
0 helpful votes
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CafeMaker Coffee Printer
February 26, 2019

I order one CafeMaker Coffee Printer from Alibaba, it was a first experience but i really appreciate the services which is provided the company and alibaba.
Excellent very satisfied.

Date of experience: February 25, 2019
Guatemala
1 review
0 helpful votes
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Nice
February 26, 2019

Simple process for transactions.
Just would like to request you add American Express option on credit card payments.

Date of experience: February 25, 2019
Italy
1 review
0 helpful votes
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Non traduce bene.
February 26, 2019

Nel settore "rimborso", Alibaba non traduce bene, rende diffusione la comprensione.
Per il restante sono soddisfatto di Alibaba

Date of experience: February 25, 2019
South Carolina
1 review
0 helpful votes
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Had a great experience using Alibaba to purchase through a new China vendor. Easy communications system. Easy ordering. Easy payment. Product was good quality and quickly shipped. Will now use this vendor long term.

Date of experience: February 25, 2019
GB
1 review
0 helpful votes
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Purchase of LED Therapy Panel
February 26, 2019

I am most impressed with the service at Ali Baba, with simple search, and effective ordering and purchase from the suppler I used, Shenzen SunGrow. Very quick delivery from China to England, able to monitor the whole process at their website. Tracked delivery by UPS meant a smooth shipment. Highly recommended resource. Great price for this quality of LED set-up.

Date of experience: February 25, 2019
India
1 review
0 helpful votes
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The platform is perfect to find item of my choice and quality. But the trade assurance fee is quite higher. There may be some "first order discounts". Also, some functionality is not available in app and needs to visit website for the same. The messaging and ordering environment is perfect, some changes may make other things also perfect.

Date of experience: February 25, 2019
Canada
1 review
1 helpful vote
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Reliable and high quality products
February 25, 2019

We are happy about the goods and fast delivery. Sspecially the appearance and packing look nice. We are looking forward to further cooperation in the near future.

Date of experience: February 25, 2019
GB
1 review
0 helpful votes
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SO FAR SO GOOD
February 25, 2019

ALL IS WELL SO FAR some of the suppliers don't want to take small or sample orders and some have the decimal point in the wrong place on pricing ie postage cost of £9.50 reading as £95.0

But this is not Alibaba fault

Date of experience: February 25, 2019
Ukraine
1 review
0 helpful votes
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My experience with Alibaba and JNLINK
February 25, 2019

The goods arrived on time, execution of excellent quality. Full support was provided in the process of selecting the desired machine configuration and paperwork. Thanks for JNLINK!
Alibaba's service allowed to review the process of work under the contract, check the confirmation of receipt of payment and conduct other work with the seller. The service is fully satisfied.

Date of experience: February 25, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087