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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alibaba made the invoicing, transaction processing, payment, and delivery process very easy.
The sales rep from the vendor was very helpful and responded to questions very quickly. The product was very great quality and was sold at a valued price.
A portal that enables prompt and effective purchase experience from A - Z! Effective follow-up and Notification for the order.
I am new to Alibaba and I found the site easy to use, safe, convenient and has many safety features for consumers
I am satisfied with the products and their services. There are ready to solve the issues I am very satisfied
Trade Assurance made the order very easy and smooth. I didn't need to be nervous to place the order (yet I still was a bit nervous until I received them). I could communicate with the supplier very closely. I was not very sure if I could send messages on weekends and holidays.
The way Alibaba offers doing business with suppliers on the other side of the world is very easy and handy. I like it very much and would do it the same way next time!
Always a pleasure to do business on Alibaba. Trade assurance is a real bonus and builds confidence in trading
Working with stanley on getting my sample soccer ball was a great experience he was very attentive and spot on for what i needed.
Thank you guys
Well-structured and easy-to-use platform. Stringent processes and very customer-friendly. You made my day
I feel safe by sourcing with Alibaba, with a lot of options, so easy to use the platform, and customer support staff are very helpful, thank you so much
I order one CafeMaker Coffee Printer from Alibaba, it was a first experience but i really appreciate the services which is provided the company and alibaba.
Excellent very satisfied.
Nel settore "rimborso", Alibaba non traduce bene, rende diffusione la comprensione.
Per il restante sono soddisfatto di Alibaba
Had a great experience using Alibaba to purchase through a new China vendor. Easy communications system. Easy ordering. Easy payment. Product was good quality and quickly shipped. Will now use this vendor long term.
I am most impressed with the service at Ali Baba, with simple search, and effective ordering and purchase from the suppler I used, Shenzen SunGrow. Very quick delivery from China to England, able to monitor the whole process at their website. Tracked delivery by UPS meant a smooth shipment. Highly recommended resource. Great price for this quality of LED set-up.
The platform is perfect to find item of my choice and quality. But the trade assurance fee is quite higher. There may be some "first order discounts". Also, some functionality is not available in app and needs to visit website for the same. The messaging and ordering environment is perfect, some changes may make other things also perfect.
We are happy about the goods and fast delivery. Sspecially the appearance and packing look nice. We are looking forward to further cooperation in the near future.
ALL IS WELL SO FAR some of the suppliers don't want to take small or sample orders and some have the decimal point in the wrong place on pricing ie postage cost of £9.50 reading as £95.0
But this is not Alibaba fault
The goods arrived on time, execution of excellent quality. Full support was provided in the process of selecting the desired machine configuration and paperwork. Thanks for JNLINK!
Alibaba's service allowed to review the process of work under the contract, check the confirmation of receipt of payment and conduct other work with the seller. The service is fully satisfied.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.