AlibabaReviews 4,351

Trade assurance only seems there to pacify customers concerned with importing, but it proved to be completely useless for me. The seller knew what words to say to throw the Alibaba representatives off the trail of facts. My particular item was not damaged in transit and this was admitted to by the seller in the Alibaba chat where I kept all of my messages due to the constant warnings from alibaba to do so. I went around in circles with alibaba and they continued to ask for more and more proof no matter what I supplied. Needless to say it was an exercise in futility.

I feel really bad for the people that buy container loads of stuff and get screwed.

"Zhenglong sports utinsel company" and their sister company / broker "Wuyi smart vehicle company" are the company I purchased a sample electric ATV from. There were so many things wrong with it, from broken and sloppy manufacturing, to parts that appeared to have been laying around a warehouse and then thrown together (they were scuffed, dented, chipped, and rusting). That said I would have a useless pile of junk if I did not happen to be very handy with everything from welding, to rewiring electronic circuits, and generally able to fix all of the issues that the item shipped with. I also had to be able to source bad parts from other places. This "sample" is completely useless as a sample product for which I intended to resell on a volume basis.

Sourcing from Chinese suppliers and manufacturers via Alibaba is useless due to the extremely poor communications and/or translation software. China will not be a viable country to source products directly from as long as there is this poor communication and poor quality control. At this point anything I source for resell has to come from a third party (if it comes from China) that does their own quality control and has easy to understand fluent English-speaking representatives.

We purchased bathtubs through Alibaba using the trade assurance Programme as with an overseas purchase you have to pay up front to an overseas supplier. The supplier provided bathtubs which were structurally unsound with loose bases (we provided video) and taps that turned the wrong way according to international standards. The bathtubs will all crack within a few years and have to be replaced. Plus we look like idiots as all the taps turn the wrong way in our hotel. We were refused any sort of refund. I wish I had known trade assurance is not worth anything as I would not have purchased our tubs this way.

There are a lot of sellers who claim to be selling game consoles such as ps4 and Xbox one. Their common method of scam seems to be directing customers to communicate outside Alibaba. They will send a message asking you to contact their "sales manager" on WhatsApp or email. Once they have your attention to their method of communication they will then persuade you to make an order by offering unheard of deals via WhatsApp or email. Once you give the number of items and shipping address

They will then attempt to finalize their final stage of the scam. THE PAYMENT.

They will ask you to either send bitcoin or use money transfer agencies such as a western union. If you ask to keep all transaction via Alibaba they will simply reply Alibaba only allows Chinese suppliers to accept payments from customers.

I've even had a few of the scammers act like they are located in America or Japan whilst their IP address shows their location in India and Nigeria.

MY BIGGEST QUESTION IS THIS!

HOW COMES A MASSIVE COMPANY LIKE ALIBABA IS ALLOWING THESE IDIOT SCAMMERS TAKE GENUINE BUYERS MONEY WHILST CONDUCTING THEIR CRIMINAL ACTIVITY ON ALIBABA.COM. I MEAN THEY NOT HIDEN AND BELIEVE ME THEY ARE NOT HARD TO FIND. JUST TYPE IN PS4 CONSOLE ON THE SEARCH ENGINE AND THEY ALL POP OUT LIKE ANTS.

IM VERY CONFUSED! I REALLY DONT UNDERSTAND WHY/HOW THIS HASNT BEEN DETECTED YET!

When you are thinking of ordering a bubble wall from China, stay away from Guangzhou Top Star Technology Co Ltd.

This is the first time ever I bought something from China and it was the worst experience ever. In June, we sent a video clip to TopStar Guangzhou that we want a bubble wall just like in the video. TopStar Guangzhou claimed they can do it. Unfortunately after the full payment is made, and numerous communication during the production, the final product is nothing close to what we wanted. We were already very disappointed and frustrated then as they demanded additional money if we want the exact same bubble wall like the video we sent them. They are such rip off as they said yes to everything you asked for but change their words and said those are additional programming that we have to pay additional money.

We have no choice but to accept what was produced since we have paid US6000 for it. After a long wait for the bubble wall to arrive in Australia, the product does not look like anything worth USD6000. It infuriated us that the bubble wall was with defects! Very poor quality! Furthermore with the amount we paid for, we didn't even have a remote control to switch on the lights of the bubble wall. The stupid design does not even have a on off buttons. All the water pump are exposed out. There was no communication of the design of the wall until it is shipped to us. There is no black and white documents to outline the terms and conditions of the sales. The terms are totally unfair to consumers.

When we demanded a refund for the defective part of the wall, they ridiculously said they will give us a credit when we make another purchase. What fair trading is there? Why would I still purchase from them when I know their quality is so bad? After I made many complaints to them, they finally gave us a small refund of only USD100! I strongly do not recommend anyone to source anything from China. They have very poor quality control, no customer service and they are very dodgy.
Stay away from ordering any electrical products from Guangzhou TopStar Technology Co Ltd.

Was banned because I signed up via the app, which puts the account details into the database incorrectly. Confirmed this both with a new test account and by talking to support. They refused to correct the error, saying it was my fault and I had to go through a proper process to appeal my account which was rejected for the same reason I was incorrectly banned in the first place. 0/10, would rather purchase from a less sketchy careless site.

My builder ordered bifolds with a five year warranty on a recommendation. When the doors were fitted it transpired that the handles were not up to Australian standard and broke on installation. Vincent the contact at Superhouse confirmed he would replace three complete handles with locking mechanisms. Three single handles arrived without locking mechanisms or the handles for the other side of the door. It was ridiculous. Plus they had altered the mechanism so the old lock would not have fitted anyway even if it was to australian standards. When my builder and I informed Vincent from superhouse that he told my builder he did not believe him. He insisted his staff had sent three complete locking mechanisms. I have since e mailed Vincent at superhouse with photos of my bifolds. There is no locking mechanism and my builder for security reasons has had to put wood through the lock to keep it secure. I have sent photos to superhouse and they have refused to respond. They have said they will replace THE WHOLE HANDLE SET FOR $400 Why should I have to pay for this?

They are the worst company DO NOT HAVE ANYTHING TO DO WITH THEM.
If you look at the reviews on Alibaba they are all the same. They are crooks! And guess what I tried to add a photo but wont accept anything more than 5

I will never use or recommend Himark Faucets in Kaiping China, I had placed order with them paid 30 % deposit early February landed in China to inspect goods before paying 70% balance i was only suppose to be there for 10 days i ended up having to stay there for 45 days as they kept me from looking at the goods, lie after lie as i kept going back to there factory they packed all my goods so they now had to be unpacked and checked to find out they didn't do as we agreed upon so i had to work in there factory for 2 days straight to correct mechanical problems then we packed all goods back in boxes, there was one pallet of faucets they kept me from inspecting as when all goods arrived in Texas i flew to check this pallet and found they had left out a sticker in each faucet box and put wrong grub screw in each handle, as i could not do anything about this because i did not have the stickers and screws with me which were vital to the product as these faucets are a child safety product also absolutely no quality control, Alibaba made it hard for me to file a dispute. Leaving China i was fined $200 USD fine for over staying my visa, changing flight 2 times cost me and all those extra days for hotel nights, this company is one big problem.

The Alibaba trade assurance scheme wherein they charge a premium to supposedly guarantee product is a massive fraud perpetuated on innocent customers. If more money was involved, I would have considered litigation. Their entire "trade assurance" consists of asking for the fraud suppliers for an explanation to your complaint and then rejecting it when the supplier rejects it for whatever flimsy or false reason they cite. There is absolutely NO CUSTOMER SERVICE at Alibaba to speak of, the complaint keeps getting pushed from one bot to another in circles till the time you get frustrated and write off your money. KEEP AWAY!

I bought couple white water rafts from Qingdao Ilife Industries Co., Ltd.The rafts were okay but they took a very long time, 2 months longer than they said it would take. Not to mention they shipped the worst paddles ever and when I asked them to send me the correct ones they said the ones they shipped were better. I complained and said I wanted the ones I paid for and they refused. Said they would ship it on the next order. Sure thing, I'll order again... NOT!