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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I bought a suspension air strut, with more lower then half price from original. Is same, and i save a lot of money.
Great service and advice. From the beginning they have been very quick with replies, answer all questions, give a great service
I purchased 1000 thumb drives for a trade show from a supplier on Alibaba.com
I had never purchased from an overseas supplier before. I am located in the US. There was a bit of a learning curve to overcome when interacting with suppliers on the Alibaba.com platform, but there are plenty of help docs available so the process wasn't too painful.
Once I figured out the basics, finding a reputable supplier was very easy and working through the details of the order was also very simple.
I can't say enough about how pleasant my overall experience was. I can't wait to initiate more orders for more great stuff.
Loved it!
The images I am uploading are of the proof sent to me by the supplier, and then a poor image of the final product I received. (In only 3 days!) This experience was great!
Alibaba suggestion for me was very accurate and its help me to choose right super with great quality
I was able to find reputable suppliers who were easy to work with. The products were better quality than what big chain stores are selling right now.
Alibaba is a very organized and the process of ordering was quick and easy. I love the site set up for easy accessibility.
With such a vast icons and unfamiliar system, it was surprising quite easy. However, I find it not possible to 'Cut & Paste' comments from email into Alibaba site. Maybe there's a way but I am not aware of it.
I like all)) Доставка своевременная. Хорошее, вежливое обслуживание. Удобный сервис. Понимающие, отзывчивые продавцы. Хорошее качество. Дешовые цены.
No problems thus far. I have only bought a couple of items. Great way to find products and make contacts!
Trade Assurance is a very safe way to purchase. When I have had a problem, they have always stepped in to resolve it. Thank you!
Got 1 kilo gabapentin after 2 weeks
Alibaba i best reust worthy
Not a fraud place
Try to order and see if it arives
Had a smooth experience ordering samples and was very pleasantly surprised by the speed of delivery as well as the quality of the items
Very good experience, high quality and easy to work with supplier!
We had a very quick understanding, the demo was shown, one piece sample was produced before a whole batch was purchased.
Excellent, and thank you Vanessa!
Very satisfied with the service... very well treated fast resolutions, fast shipping, good options... Will return here everythime i need something
The process through Alibaba is an easy experience and knowing you have a little more protection is a good thing.
I ordered some product on a rush and received my order quickly and i'm happy with the service and product.
Great experience from sales to delivery and shipping as well.
Hardware Silicone Sealant RTV 3oz #315-30 Clear
Always very satisfied with all my transactions trough Alibaba. I never had a bad experience with any suppliers.
Good service, good support, platform that protect both buyer and seller via trade assurance...
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members