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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It's first time for me to order via Alibaba. But, it was easy to order the product. The product quality was so good.
The sound and quality of this product are AMAZING! I love that there was instructions and a business card included in the packaging.
Great site with lots of options but specific (technical) product can be a little difficult to find due to terminology can differ when dealing with people/suppliers around the world and search filtering options could be better
Very easy and a lot of confidence with the payment and refunds. Great communication. The things arrived well and i will keep buying from alibaba
Great experience. Love the product and amazing price. Will do business again with this seller. I would Highly recommend. I communicated with a person named "Candy", has been amazing with her fast response
Best experience so far with Alibaba. I look forward to long term business with this seller. I am more than enthusiastic about the product.
Its easy to communicate, the people are great, excellent service, always is a good experience to buy in this place
Alibaba plataform is the best way to buy and finish transactions around the world.
We use this tool and make some profits with some help of another companies around the globe
Very organized. Takes care of every detail. They are involved in the full process from the beginning till the end.
Helped me a lot in carrying out the transaction with somebody to rely on.
I regret that I did not use this platform in the past! I thought they could do Alibaba, only very large orders, with prohibitive prices, for a simple citizen.
I was wrong!
Alibaba it`s the best!
So far brilliant app to be buying from and i will always buy quality and nice goods from. Value for money is assured for those who are scared of doing business with alibaba. Com. If u don't understand anything contact the help center thank you.
Good product and a very satisfied client, i will order many times on this website.
Alibaba fit perfectly with the Will of my clients.
I am very satisfied with the seller and it is a quality product... everything was fast and the purchase process was done smoothly... The seller was wonderful and professional... I wish them progress and success with everything... thanks a lot dear friend
I am happy to use Alibaba, and I feel that they would help me if I had any issues. I feel protected, and like I won't be scammed when I am using Alibaba.
Easy to do business no worries here i will be using this service again it's never nice using a new platform but this worked really well for me
Thank you very much for the great product and excellent customer service!
Definitely I will back to buy more product from Alibaba.com
Le lieu où trouver des fournisseurs de qualité et des partenaires fiables. Il faut toutefois prendre le temps de choisir et de chercher pour dénicher le bon.
I am new to Alibaba, but so far it has opened up a new world of possibilities for me! The prices are excellent, so far the vendors are all very good with communication, all very hard workers they work on the weekends like me, very good for getting business done!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members