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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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My experience was excellent for my first time using Alibaba or any trade site at all. I would highly recommend Alibaba and wouldn't hesitate to use their site again.
COMPRA RÁPIDA Y SEGURA, ALIBABA SE PREOCUPO SIEMPRE DE MI COMPRA. TOTALMENTE RECOMENDABLE Y SEGURA. NO HUBO NINGÚN PROBLEMA, ANTES O DESPUÉS DE LA COMPRA.
I have done the deal from my home. I have received great products with confidence due to Alibaba money back guarantee!
Alibaba: There are none better. It is so well run. The website is masterfully designed. The choices are endless and so varied. Correspondence and communications with sellers are so simplified that they are second to none. Prices are unbeatable. Quality of products can only compare with the best. It is a well-run company and it surged to the top of the world scene like a lightning. Great job!
The message center is not intuitive and does not always allow enough screen space to view the transcript. Sometimes it does, and sometimes it only allows you to view a few lines of text..
Excellent quality, beautiful and exactly as described in the advertisement. I recommend. The sensation of relaxation is sensational.
This was my first Aliaba order, and it went very well. I will certainly be doing more business through this service.
Alibaba is easy to use. I do recommend browsing around first so you get used to navigating. Also, use trade assurance.
Getting accustomed to the site has been an adjustment. But once I engaged with a potential vendor, I found it to be more intuitive.
Simple and safe if you are still thinking about how safe this website is try to pay through alibaba link thank me later
Thank you. All was very easy. Next time again.
For the future i will prefer Alibaba as my favourite B2B Dealer.
Regards
Jürgen
They provides best quality of service. They committed what they said. Thanks for your support all the time.
The purchase is very quick and easy,
Due to excellent communication from seller.
Shipment is very fast.
Received the item within a few days after payment.
Alibaba makes it so easy to buy directly from the manufacturers. It's a great website that's easy to navigate and find anything fast. I don't know how business was done before Alibaba.
The communication was fine. The product arrived in time. Nothing to blame :) everything was normal.
But a review of 100 characters is annoying. I don;'t have anything else to say.
Datorita sprijinului acordat de Alibaba siguranta mea in cautarea si obtinerea de mostre pentru compania mea a fost determinant. Alaturi de Alibaba am avut incredere, siguranta, promtitudine si claritate in derularea actiunilor mele.
MULTUMESC ALIBABA PENTRU EFICIENTA COLABORARE
I am extremely happy with Alibaba Guidance and its arrangements, communication. It provides fast communication with supplier. Very live
So happy with my product, it was shipped fast to the US, product exactly how it describes, quality exceeded my expectation. Thank you!
Good service products as described very good quality prices are good alot of competition so many vendors to choose from.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.