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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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It was easy to get the parts I needed, shipping time shorted than astimated - There are more things I need and now I learned its an good way to order! Thanks
Top service and fast shipping
Great carbon fiber
Contact very good with Eva Lin thanks
Great tracking with fedex shipping
I WANT TO GIVE AS A SUGGESTION, TO NOT CONSIDER DELIVERY DONE, " UNTILL " THE BUYER SAYS YES...
IN MY CASE, THE PURCHASE WAS CLOSED AND DELIVERIED BUT THE PRODUCTS WAS STILL AT THE PORT, WAITING CLEARANCE...
Buenos días.
No tuve inconvenientes con la pagina, es de fácil acceso y pagina que se entiende muy bien ya que permite traducir a cualquier idioma
Gracias
I really trust Alibaba and its services, it protects the rights of the seller and the buyer, will done.
Very impressed with our first order from Leran. Ivy was easy, helpful and professional to deal with. We had some payment issues due to site payment problems but Ivy solved it really quickly and put us into ease. Will definitely be ordering from them again.
Thank you Alibaba for taking care of my imports! I highly appreciate it. I'm very satisfied with my Supplier and the items they supplied to me. I hope to have a long lasting relationship with them.
With Alibaba you know you are covered for any issues that may arise. Highly recommend to use Alibaba for whatever items you require
They always let you know going on. I receive 250-300 emails a day, they always update things and let me know that I have a message so I don't miss a product!
So many producers and wholesalers
So many products to challenge you to trade
So analytic information
You dont even to travel
I got a good items via Alibaba
Process of purchasing is very good and easy to use
Variety of payment method
I'm happy with RFQ quotation system
Alibaba.com has an excellent service follow up which has given me confidence to continue to shop with them even from far away.
Good products delivery on time professional packing, this supplier were easy to communication, its team members had supply elevator button for more than ten years for us. good partner
1. This ring is of good quality.
2. Fast delivery.
I made a lot of business with this seller.
I strongly recommend you to do business with this seller.
Thank you.
Luna provided expert help in my custom designed item. Samples were quickly shipped to Australia and I will now be placing a large order with her company.
An excellent experience from a very professional supplier.
Very helpful and responsible job recommend all online shopper with this kind of the product to this supplier.
Great company. Fast shipping. Very pleased with my order. Fast response time. Very helpful. Looking forward to doing more business with the company.
Very good service, perfect quality! Quick and nice communication! All the samples were shipped in time!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.