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AlibabaReviews 4,362

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
361
value
359
shipping
350
returns
203
quality
344
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202 reviews

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Ukraine
1 review
0 helpful votes
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I liked the product, it plays quite well, when the alarm goes off, the radio works, in general everything is fine

Date of experience: March 9, 2019
Sweden
1 review
2 helpful votes
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The supplier so very kind..
March 10, 2019

Eve is very nice to talk. I recommended her 100% to other buyer... she follow what she promise to me... i love her... i will order more fom her...

Date of experience: March 9, 2019
Florida
1 review
0 helpful votes
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Good Customer Service and Quality
March 10, 2019

I am very satisfied with the customer service and product quality of my supplier. The supplier has been very professional and helpful. Friendly at all times and it has been a pleasure to do business with this supplier.

Date of experience: March 9, 2019
Italy
1 review
0 helpful votes
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Super
March 10, 2019

Thans to Alice for kindness ad professionality. The material is perfect, well packed. The shipment fast

Date of experience: March 9, 2019
Japan
1 review
0 helpful votes
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God dealing with
March 10, 2019

Good and fast communication, very good at providing information about the item and tramsport.
Very good at dealing with.
Best regards

Date of experience: March 9, 2019
Kansas
2 reviews
0 helpful votes
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No problems. Perfect transaction.
March 9, 2019

Everything was great and shipping was super fast and the seller was great. Didn't realize just how easy it was to order from Alibaba. It's just like Ebay only a little farther away.

Date of experience: March 7, 2019
Massachusetts
1 review
0 helpful votes
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Great and high quality
March 9, 2019

Satisfied the luminous iPhone case was excellent product, exactly description. I will be do more business with this supplier

Date of experience: March 7, 2019
Florida
1 review
0 helpful votes
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You can trust.
March 9, 2019

Alibaba has a platform that works very well. I trust! I know that If I need Alibaba help me. I never had any problem with the companies accounts.

Date of experience: March 7, 2019
South Africa
1 review
0 helpful votes
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Very trustworthy and efficient! =] I would highly recommend Alibaba.com for buying stuff wholesale at the best possible prices.

Date of experience: March 7, 2019
Saudi Arabia
1 review
0 helpful votes
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MKR rate
March 9, 2019

The buying and payment method are good.
The searching way is hard.

I think there should be a shipping way option, because mostly u get forced by shipping agency you may not like or expensive because of the seller deal with them.

Date of experience: March 7, 2019
Indiana
1 review
0 helpful votes
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It would be GREAT if you could delete messages from your inbox, and create folders for different messages.

Date of experience: March 7, 2019
Ecuador
1 review
0 helpful votes
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Great Experience
March 9, 2019

Greta experience, great service, information was accurate and all the tools on the web where very helpful.

Date of experience: March 7, 2019
California
1 review
1 helpful vote
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Great tool to use
March 9, 2019

I asked for several companies to contact me regarding the products I wanted to purchase and they matched me with some good companies that I narrowed down to one amazing company. I appreciate the help

Date of experience: March 7, 2019
BO
1 review
0 helpful votes
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Really helpfull
March 9, 2019

I'm glad with the service and very satisfied I hope many people could know about the alibaba's services

Date of experience: March 7, 2019
Saudi Arabia
1 review
0 helpful votes
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Good to deal with
March 9, 2019

They have a wide range of products. Autel launch and others. They are very honest with the customer and easy to communicate. I advise to deal with them

Date of experience: March 7, 2019
Colorado
1 review
0 helpful votes
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Easy and accurate
March 9, 2019

Just received my third order from stick suppliers. Very happy with the service, accurate smooth process. Very pleased so far.

Date of experience: March 7, 2019
Rwanda
1 review
1 helpful vote
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Stress free delivery. One of the best online market places to do your shopping from. The site ensures buyers receive protection wile shopping.

Date of experience: March 7, 2019
Texas
2 reviews
0 helpful votes
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Perfect!
March 9, 2019

Great experience. Product has been as described. Communication with the supplier has been excellent. Used Alibaba Logistics, pricing was a bit higher than anticipated, but still less expensive than other third party quotes.

Date of experience: March 7, 2019
Puerto Rico
1 review
0 helpful votes
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Responsable y a Tiempo
March 9, 2019

Muy diligentes en completar la orden. Muy buena info y profesional. Los empacaron bien y todo llego antes de lo esperado

Date of experience: March 7, 2019
LA
1 review
0 helpful votes
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First order went smoothly
March 9, 2019

I had no idea what the protocol was to order from Ali Baba and at first it all seemed quite complex but I got some good tips and instructions as I went along, which helped a lot. The order page and tracking data was very accurate and useful. Overall, a positive experience with no complaints!

Date of experience: March 7, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087