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AlibabaReviews 4,363

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
361
value
359
shipping
350
returns
203
quality
344
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Instant Feedback

202 reviews

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Mexico
1 review
0 helpful votes
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Platform always provide tools and features that help doing business without any risks. When troubles have arrised, I have found the way to solve through the Platform.

Date of experience: March 11, 2019
China
1 review
0 helpful votes
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Professional
March 12, 2019

It is fully trusted and the whole process is very smooth, and the supplier is Professional, too. I means the trade assured order is completely trusted.

Date of experience: March 10, 2019
Ecuador
1 review
0 helpful votes
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TAP COIN WIFI A202
March 12, 2019

Excellent service, complied with the required in the estimated time, congratulations to the company.

Date of experience: March 10, 2019
Singapore
1 review
0 helpful votes
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First time user
March 12, 2019

I found what I wanted to order and I received the product I ordered in good condition as advertised by the seller. Thank you.

Date of experience: March 10, 2019
Colorado
1 review
0 helpful votes
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Alibaba
March 12, 2019

I needed to order some nootropic products and decided to use Alibaba as my source. They provided a service that seemed to guarantee a positive outcome as there were multiple safeguards in place to protect my investment. I am preparing my next order right now as I was very pleased with the product and service despite having some apprehension initially.

Date of experience: March 10, 2019
GB
1 review
2 helpful votes
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Fast, easy and safe
March 11, 2019

It was our first order with Alibaba and it turned out to be really easy, fast and safe. We will sure use Alibaba again in the future.

Date of experience: March 10, 2019
Colombia
1 review
1 helpful vote
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Excellent supplier
March 11, 2019

Honest kind fast supplier------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Date of experience: March 10, 2019
Chile
1 review
1 helpful vote
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EXELENTE
March 11, 2019

ALIBABA Y LA EMPRESAS CON LAS QUE ME COSNIGO SON BUENISIMAS, NO ME QUEJO, TODO LLEGA A TIEMPO, NUNCA E TENIDO PROBLEMAS, GRACIAS A DIOS, LA RECOMIENDO

Date of experience: March 10, 2019
New Zealand
1 review
1 helpful vote
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Great to deal with. Prompt delivery. Very satisfied. Thank you once again for your excellent service Ivan Lv.

Date of experience: March 10, 2019
South Africa
1 review
1 helpful vote
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This is not my first time dealing with seller. Once i meet with her, i am happy. I always want to be saved by her. Thank you so much, you must not change your attitude. Keep it up.

Date of experience: March 10, 2019
Texas
1 review
1 helpful vote
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Great and easy to use!
March 11, 2019

Easy to work with suppliers and communication was easy. Thanks for all of your help and guidance through the process. Make sure to utilize Trade Assurance for protection as well as, offer to pay the fee so supplier will use.

Date of experience: March 10, 2019
Mexico
1 review
1 helpful vote
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Buen producto
March 11, 2019

Llego a tiempo y en excelentes condiciones solo tuvimos un inconveniente con el paquete al llegar ya que no pusieron el numero de dirección por lo cual tuvimos que acudir a recoger el paquete a la sucursal fuera de eso excelente producto.

Date of experience: March 10, 2019
Spain
1 review
1 helpful vote
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Good tool
March 11, 2019

Good tool for contacing with new suppliers.
I have finished some transaction and everything was OK.
I´m still learning how to improve te use of this good tool.

Date of experience: March 10, 2019
Romania
1 review
1 helpful vote
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Good service
March 11, 2019

Good service this is my second order and i will buy again good service this is my second order and i will buy again

Date of experience: March 10, 2019
Mexico
1 review
1 helpful vote
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Good experience
March 10, 2019

Perfect delivery time, the seller very attentive and efficient, the product of very good quality. I was worried about the distance, but everything was fine

Date of experience: March 10, 2019
Peru
1 review
1 helpful vote
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GOOD EXPERIENCE
March 10, 2019

I liked to buy by alibaba, it was a good experiece because it was efficient, I Will do more orders by alibaba

Date of experience: March 10, 2019
Thailand
1 review
1 helpful vote
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I order As I saw in the hole and ask for the price Agreed on delivery charges But do not think that the product will be different from the show

Date of experience: March 10, 2019
GB
1 review
1 helpful vote
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Key Chain
March 10, 2019

Overall experience was excellent could not fault the company very helpful in dealing with the order would certainty be using them and Alibaba again

Date of experience: March 10, 2019
GB
1 review
1 helpful vote
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Purchase from Zywell China
March 10, 2019

I am based in the UK and this was my first order from Alibaba and the process was really very easy and secure. So happy I have made two further orders

Date of experience: March 10, 2019
Australia
1 review
1 helpful vote
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Repeat customer
March 10, 2019

Professional and fast service every single order. Clear and concise english skills, willing to go above and beyond to help, Thankyou!

Date of experience: March 9, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087