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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Platform always provide tools and features that help doing business without any risks. When troubles have arrised, I have found the way to solve through the Platform.
It is fully trusted and the whole process is very smooth, and the supplier is Professional, too. I means the trade assured order is completely trusted.
Excellent service, complied with the required in the estimated time, congratulations to the company.
I found what I wanted to order and I received the product I ordered in good condition as advertised by the seller. Thank you.
I needed to order some nootropic products and decided to use Alibaba as my source. They provided a service that seemed to guarantee a positive outcome as there were multiple safeguards in place to protect my investment. I am preparing my next order right now as I was very pleased with the product and service despite having some apprehension initially.
It was our first order with Alibaba and it turned out to be really easy, fast and safe. We will sure use Alibaba again in the future.
Honest kind fast supplier------------------------------------------------------------------------------------------------------------------------------------------------------------------------
ALIBABA Y LA EMPRESAS CON LAS QUE ME COSNIGO SON BUENISIMAS, NO ME QUEJO, TODO LLEGA A TIEMPO, NUNCA E TENIDO PROBLEMAS, GRACIAS A DIOS, LA RECOMIENDO
Great to deal with. Prompt delivery. Very satisfied. Thank you once again for your excellent service Ivan Lv.
This is not my first time dealing with seller. Once i meet with her, i am happy. I always want to be saved by her. Thank you so much, you must not change your attitude. Keep it up.
Easy to work with suppliers and communication was easy. Thanks for all of your help and guidance through the process. Make sure to utilize Trade Assurance for protection as well as, offer to pay the fee so supplier will use.
Llego a tiempo y en excelentes condiciones solo tuvimos un inconveniente con el paquete al llegar ya que no pusieron el numero de dirección por lo cual tuvimos que acudir a recoger el paquete a la sucursal fuera de eso excelente producto.
Good tool for contacing with new suppliers.
I have finished some transaction and everything was OK.
I´m still learning how to improve te use of this good tool.
Good service this is my second order and i will buy again good service this is my second order and i will buy again
Perfect delivery time, the seller very attentive and efficient, the product of very good quality. I was worried about the distance, but everything was fine
I liked to buy by alibaba, it was a good experiece because it was efficient, I Will do more orders by alibaba
I order As I saw in the hole and ask for the price Agreed on delivery charges But do not think that the product will be different from the show
Overall experience was excellent could not fault the company very helpful in dealing with the order would certainty be using them and Alibaba again
I am based in the UK and this was my first order from Alibaba and the process was really very easy and secure. So happy I have made two further orders
Professional and fast service every single order. Clear and concise english skills, willing to go above and beyond to help, Thankyou!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.