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AlibabaReviews 4,364

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
361
value
359
shipping
350
returns
203
quality
344
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202 reviews

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India
1 review
0 helpful votes
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Very good
March 13, 2019

The experience with alibaba has been very good and we have managed to find products which we were looling for.

Date of experience: March 12, 2019
New York
1 review
0 helpful votes
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Platform
March 13, 2019

Great Website to source products I like the setup and ability to send instant messages to suppliers.

Date of experience: March 12, 2019
California
1 review
0 helpful votes
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Prompt order taking.
Prompt response to questions.
Reasonable delivery time.
Never had any issues that were not taken care of.

Date of experience: March 12, 2019
Australia
1 review
0 helpful votes
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Easy, Professional experience
March 13, 2019

So many options with Alibaba that I was able to choose a supplier that I was comfortable with. Payments were safe and easy. Products were as described with fast easy delivery.

Date of experience: March 12, 2019
Florida
1 review
0 helpful votes
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Good quality as always
March 13, 2019

I have made three orders from this supplier, the quality is good and stable. I did not receive any complain from my client.
Highly recommended.

Date of experience: March 12, 2019
Spain
1 review
0 helpful votes
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First filament order to Sting3D
March 13, 2019

Very good experience with this supplier. Easy to work with, helpful and very kind. Definitly we will keep working with them and we will look forward to our future business together

Date of experience: March 12, 2019
Washington
1 review
0 helpful votes
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Great experience
March 13, 2019

I did not worry about anything. This service is the best experience. They ensure my product is what I ordered. They are with the order process all the way. Thank you.

Date of experience: March 12, 2019
Switzerland
1 review
0 helpful votes
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Good Service
March 13, 2019

Everything is done Perfectly, Glad to do business through you.
Well organised and serviced, always updated and efficient.
Thank you

Date of experience: March 12, 2019
Saudi Arabia
1 review
1 helpful vote
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I will do other orders
March 12, 2019

I will do other orders on near time
Nice and fast for all orders
On time delivery
Helpful for all gift items related

Date of experience: March 12, 2019
Colorado
1 review
0 helpful votes
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Shirt Purchases
March 13, 2019

I was able to find a supplier quickly. Communicate and work with the supplier on what I wanted. Then have the shirts delivered in a timely fashion.

Date of experience: March 12, 2019
Canada
1 review
0 helpful votes
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I liked the rating system for the suppliers and the Quality Assurance Program that gave me some peace of mind when ordering, as I had to pay in advance. Instructions and communications were clear and there was no confusion. Service was prompt and pleasant.

Date of experience: March 12, 2019
Sri Lanka
1 review
0 helpful votes
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The items were deliverer quicker than the expected time. Alibaba platform could be trusted and online update are good.

Date of experience: March 12, 2019
Illinois
1 review
0 helpful votes
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My satisfaction
March 13, 2019

They make everything so professional and easy.thanks.it doesn't take any more words to say that you're satisfied.

Date of experience: March 12, 2019
Mexico
1 review
0 helpful votes
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Excelente Logística
March 13, 2019

Muy buen servicio, atención y logística espero que todos los proveedores ofrezcan lo mismo. Seguiré comprando con proveedores de alibaba

Date of experience: March 12, 2019
Canada
1 review
0 helpful votes
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Great experience
March 13, 2019

Very professional. Been able to answer questions others could not. Delivered in time. Just perfect!

Date of experience: March 12, 2019
Kuwait
1 review
0 helpful votes
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Thanks
March 13, 2019

Smooth fast transaction and excellent products
Well packed
Great communicate
Fast action
I would surly recommend

Date of experience: March 12, 2019
Nebraska
1 review
0 helpful votes
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Very professional
March 13, 2019

My order was delivered on time and it was easy to work with the company reps. They were able to arrange for shipping and make adjustments to my order as requested.

Date of experience: March 12, 2019
Texas
1 review
0 helpful votes
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Easy to find the products I wanted to purchase. Received email notifications at every step of the process. Received text messages from delivery company on the day of delivery. Products were very well packaged, not just thrown in a box with bubble wrap.

Date of experience: March 12, 2019
Minnesota
1 review
0 helpful votes
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Profecional
March 13, 2019

Me gustó muy bueno funciona bien, es interesante, me gustaría que la información sea en español, para poder entender mejor y interactuar con más naturalidad

Date of experience: March 12, 2019
Florida
1 review
0 helpful votes
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Custom Stickers
March 13, 2019

Very Please with the transaction. Zoe Wu Was very helpful and produced our order with promptness and accuracy.

Date of experience: March 12, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087