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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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The experience with alibaba has been very good and we have managed to find products which we were looling for.
Great Website to source products I like the setup and ability to send instant messages to suppliers.
Prompt order taking.
Prompt response to questions.
Reasonable delivery time.
Never had any issues that were not taken care of.
So many options with Alibaba that I was able to choose a supplier that I was comfortable with. Payments were safe and easy. Products were as described with fast easy delivery.
I have made three orders from this supplier, the quality is good and stable. I did not receive any complain from my client.
Highly recommended.
Very good experience with this supplier. Easy to work with, helpful and very kind. Definitly we will keep working with them and we will look forward to our future business together
I did not worry about anything. This service is the best experience. They ensure my product is what I ordered. They are with the order process all the way. Thank you.
Everything is done Perfectly, Glad to do business through you.
Well organised and serviced, always updated and efficient.
Thank you
I will do other orders on near time
Nice and fast for all orders
On time delivery
Helpful for all gift items related
I was able to find a supplier quickly. Communicate and work with the supplier on what I wanted. Then have the shirts delivered in a timely fashion.
I liked the rating system for the suppliers and the Quality Assurance Program that gave me some peace of mind when ordering, as I had to pay in advance. Instructions and communications were clear and there was no confusion. Service was prompt and pleasant.
The items were deliverer quicker than the expected time. Alibaba platform could be trusted and online update are good.
They make everything so professional and easy.thanks.it doesn't take any more words to say that you're satisfied.
Muy buen servicio, atención y logística espero que todos los proveedores ofrezcan lo mismo. Seguiré comprando con proveedores de alibaba
Very professional. Been able to answer questions others could not. Delivered in time. Just perfect!
My order was delivered on time and it was easy to work with the company reps. They were able to arrange for shipping and make adjustments to my order as requested.
Easy to find the products I wanted to purchase. Received email notifications at every step of the process. Received text messages from delivery company on the day of delivery. Products were very well packaged, not just thrown in a box with bubble wrap.
Me gustó muy bueno funciona bien, es interesante, me gustaría que la información sea en español, para poder entender mejor y interactuar con más naturalidad
Very Please with the transaction. Zoe Wu Was very helpful and produced our order with promptness and accuracy.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.