business logo of Alibaba

AlibabaReviews 12,669

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey star
grey star
grey star
grey star
grey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
361
value
359
shipping
350
returns
203
quality
344
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Ravinder G.
India
1 review
0 helpful votes
Follow Ravinder G.
Unfollow Ravinder G.
Share Review
Report Review

I always find Alibaba a user-friendly website. The good part is I can get a wide range of prices and products. Thanks

Date of experience: February 9, 2020
GB
1 review
0 helpful votes
Follow Ged F.
Unfollow Ged F.
Share Review
Report Review

Great service
February 9, 2020

Thank you for all of your help. I could not believe everything went so well and so easy to do. A very reassuring way to do business.

Date of experience: February 9, 2020
Kentucky
1 review
0 helpful votes
Follow Jeff S.
Unfollow Jeff S.
Share Review
Report Review

This was my first purchase directly from a manufacturer in China. I was apprehensive when placing the order but the Alibaba Trade Assurance helped ease my anxiety. Everything went extremely smoothly and I'm very satisfied with the process. I hope to make more purchases in the future.

Date of experience: February 8, 2020
South Africa
1 review
0 helpful votes
Follow Victor M.
Unfollow Victor M.
Share Review
Report Review

The seller are trust worthy if they don't have products or they are out of stock it is easy to get the refund. Even the issues are resolved quickly.

Date of experience: February 8, 2020
Ecuador
1 review
0 helpful votes
Follow Alberto C.
Unfollow Alberto C.
Share Review
Report Review

Excellent
February 9, 2020

Good products at great prices and alibaba gives us the necessary security to make purchases with total confidence

Date of experience: February 7, 2020
Hawaii
1 review
0 helpful votes
Follow Anna M.
Unfollow Anna M.
Share Review
Report Review

Perfect company!
February 9, 2020

They made amazing sticker! Price was great deal.
They shipped out very quick. Thank you so much!
We gonna order again.

Date of experience: February 7, 2020
Mozambique
1 review
0 helpful votes
Follow Rosario B.
Unfollow Rosario B.
Share Review
Report Review

Good job
February 9, 2020

It is so fantastic you shop while at home or office and the product come to you, i recommend and there will not be regret

Date of experience: February 7, 2020
Arkansas
1 review
1 helpful vote
Follow carlos w.
Unfollow carlos w.
Share Review
Report Review

Excellent customer service no problems or issues with my order or from the sellers! Very satisfied as a return customer I look for to future orders and future relationships. Thank You So Much!

Date of experience: February 7, 2020
PG
1 review
0 helpful votes
Follow Chris I.
Unfollow Chris I.
Share Review
Report Review

Supplier Communication
February 9, 2020

Communication with suppliers here on Alibaba is Super! I love how they like to to get every little detail right before proceeding to production. I have been ordering from Alibaba since 2016.

Date of experience: February 7, 2020
Botswana
1 review
0 helpful votes
Follow Oshinka L.
Unfollow Oshinka L.
Share Review
Report Review

Good service
February 9, 2020

Goods delivered well in time. There was no any delay encountered since the time of purchase. I have received my mail and i'm currently using them.

Date of experience: February 6, 2020
New Mexico
1 review
0 helpful votes
Follow Shaunda L.
Unfollow Shaunda L.
Share Review
Report Review

I looked online for a couple of moths until I found Alibaba. Even with shipping to the USA my product was way more affordible than if I'd bought it in the States.

Date of experience: February 6, 2020
Spain
1 review
0 helpful votes
Follow Javier S.
Unfollow Javier S.
Share Review
Report Review

Todo perfecto
February 8, 2020

Alibaba muy bien, muy útil y cómodo. Seguiré usando Alibaba como hasta ahora. Es fácil y sencillo de usar.

Date of experience: February 6, 2020
Uruguay
1 review
0 helpful votes
Follow Oscar A.
Unfollow Oscar A.
Share Review
Report Review

Una modalidad práctica de compra, Plataforma confiable, rápida y eficaz. Recomendable 100% para cualquier persona que guste comprar desde cualquier parte del Mundo.

Date of experience: February 6, 2020
Costa Rica
1 review
0 helpful votes
Follow Sergio D.
Unfollow Sergio D.
Share Review
Report Review

A good site
February 8, 2020

I agree with the service. Is too complete in information, trasactions, products in general is good for me.

Date of experience: February 6, 2020
Norway
1 review
0 helpful votes
Follow Olga J.
Unfollow Olga J.
Share Review
Report Review

So far, facinated and impressed by the great offering and quality presented by the sellers.
Alibaba is a great portal to get in touch and makes considering goods, communication with seller and trade very simple.

Thanks

Date of experience: February 6, 2020
Nigeria
1 review
0 helpful votes
Follow Daniel O.
Unfollow Daniel O.
Share Review
Report Review

Great Service
February 5, 2020

This Has Helped Buying And Selling Of Goods And Services Very Easy. And Most Important Of Them All Is Easy Payment System

Date of experience: February 4, 2020
Italy
1 review
0 helpful votes
Follow Giorgio S.
Unfollow Giorgio S.
Share Review
Report Review

Useful service
February 4, 2020

We appreciate Alibaba's service as it instills confidence in a long-distance business relationship. We are confident in the correctness of his work.

Date of experience: February 4, 2020
Wisconsin
1 review
0 helpful votes
Follow ryan c.
Unfollow ryan c.
Share Review
Report Review

Easy and friendly
February 4, 2020

Simple and Easy to use site. Communication has been very simple and easy to understand. We have not seen any issues with vendors not providing us with everything we need. So far we are happy with Alibaba.com and plan to continue using this site.

Date of experience: February 3, 2020
South Carolina
1 review
0 helpful votes
Follow Duncan M.
Unfollow Duncan M.
Share Review
Report Review

First experience
February 4, 2020

This was my first ever experience shopping on Alibaba and everything went perfectly. I had constant contact with the seller and was kept on track of where the order was and when I should expect to receive it. Once it was delivered it was better than I expected, very well made a d durable as well as comfortable. I will definitely continue shopping here a d recommend it to all my friends!

Date of experience: February 3, 2020
Belgium
1 review
0 helpful votes
Follow Ivan P.
Unfollow Ivan P.
Share Review
Report Review

Good stuff
February 4, 2020

I made 6 orders. Five of them were very good products for a nice price. The 6th was a dispute due to Holliday s but Alibaba confirmed that they give back the money. So no problems at all.

Date of experience: February 3, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087