On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I always find Alibaba a user-friendly website. The good part is I can get a wide range of prices and products. Thanks
Thank you for all of your help. I could not believe everything went so well and so easy to do. A very reassuring way to do business.
This was my first purchase directly from a manufacturer in China. I was apprehensive when placing the order but the Alibaba Trade Assurance helped ease my anxiety. Everything went extremely smoothly and I'm very satisfied with the process. I hope to make more purchases in the future.
The seller are trust worthy if they don't have products or they are out of stock it is easy to get the refund. Even the issues are resolved quickly.
Good products at great prices and alibaba gives us the necessary security to make purchases with total confidence
They made amazing sticker! Price was great deal.
They shipped out very quick. Thank you so much!
We gonna order again.
It is so fantastic you shop while at home or office and the product come to you, i recommend and there will not be regret
Excellent customer service no problems or issues with my order or from the sellers! Very satisfied as a return customer I look for to future orders and future relationships. Thank You So Much!
Communication with suppliers here on Alibaba is Super! I love how they like to to get every little detail right before proceeding to production. I have been ordering from Alibaba since 2016.
Goods delivered well in time. There was no any delay encountered since the time of purchase. I have received my mail and i'm currently using them.
I looked online for a couple of moths until I found Alibaba. Even with shipping to the USA my product was way more affordible than if I'd bought it in the States.
Alibaba muy bien, muy útil y cómodo. Seguiré usando Alibaba como hasta ahora. Es fácil y sencillo de usar.
Una modalidad práctica de compra, Plataforma confiable, rápida y eficaz. Recomendable 100% para cualquier persona que guste comprar desde cualquier parte del Mundo.
I agree with the service. Is too complete in information, trasactions, products in general is good for me.
So far, facinated and impressed by the great offering and quality presented by the sellers.
Alibaba is a great portal to get in touch and makes considering goods, communication with seller and trade very simple.
Thanks
This Has Helped Buying And Selling Of Goods And Services Very Easy. And Most Important Of Them All Is Easy Payment System
We appreciate Alibaba's service as it instills confidence in a long-distance business relationship. We are confident in the correctness of his work.
Simple and Easy to use site. Communication has been very simple and easy to understand. We have not seen any issues with vendors not providing us with everything we need. So far we are happy with Alibaba.com and plan to continue using this site.
This was my first ever experience shopping on Alibaba and everything went perfectly. I had constant contact with the seller and was kept on track of where the order was and when I should expect to receive it. Once it was delivered it was better than I expected, very well made a d durable as well as comfortable. I will definitely continue shopping here a d recommend it to all my friends!
I made 6 orders. Five of them were very good products for a nice price. The 6th was a dispute due to Holliday s but Alibaba confirmed that they give back the money. So no problems at all.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.