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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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En esta ocacion fue buena mi experiencia de compra atraves de alilbaba... siempre estubo la duda pero al termino de todo y obtener mi producto quede satisfecho... buena eleccion.
Excellent customer service and a great product. Fast delivery. Knowledgeable staff. Consistently communication throughout the whole process.
Very good company. Always there to help you. I make two purchases with differente suppliers via Alibaba. Everything could have been perfect.
This company is impossible to get ahold of anyone. They have numbers that automatically disconnect others which have a busy signal.
The company I supposedly purchased from was a 10 day shipment. However two months later in still waiting. No items, no refund and no legitimate phone number to dispute
Never will I use this service for any future business or personal needs.
Honest, helpful service from various suppliers are available at alibaba.com Special requests were received and billed out through wifi app communications. Thank you for your excellent service.
I COULD WRITE A BOOK BUT I WRITE SOME WORDS THAT MATCHES THIS COMPANY:
-PROFESSIONAL
-FAIR
-QUALITY PRODUCT
-ALWAYS IN TIME
-IMMEDIATE RESPNOSE FOR MESSAGES EVEN ON WEEKENDS
-ABSOLUTELY KIND!
A great platform to find the right business partner. I have made several transactions so far and am very pleased.
Everything you need it's all there, but, too expensive shipping cost is always a problem maybe will consider sea freight as an option
Very professional Company to deal with and my order arrived a day early.
Fiona in sales was always friendly, attentive and helpful in answering all my questions.
I believe I purchased a superior machine to many that I had view.
Would highly recommend.
Great Seller would work with again Li was very helpful in getting my design for a poor image to a top quality Flag.
It is so much fun working on alibaba, so many items and suppliers! Not always easy to find the right supplier and you need to be willing to wait a month before items arrive, overall I think there is not much better way to buy stock out there. Especially if you just started an online business and cannot buy huge quantity.
Muy buena atención para realizar la compra del equipo celular, espero recibir comunicación de ustedes cuando hayan ofertas de equipos celulares, especialmente de la marca Huawei
Make 5 purchases via Alibaba. Everything could have been perfect.
But big black spot: the euro-dollar exchange rate used at the time of payment. This rate is not the market and has always been against me (which translates into a surplus of about 1% of my purchases). The customer service does not give me any satisfactory explanation. Hoping that this doesn't happen again on my next orders.
I GOT EXACTLY WHAT I WANTED AND IN A VERY GOOD SHAPE. AM VERY GRATEFUL TO YOU FOR MAKING THIS POSSIBLE. WELL DONE TEAM
Very good custumer service and fast shipping service i will work and order again for more product in business life thats how you advance
Alan is an amazing hard worker makes sure every product is perfect and makes sure the customer is happy with the results I have ordered over 7 ribbons from him and each one was better then the next I am very happy to work with him
Everything went as expected. The suppliers very professional. Very good quality of the products. Fast response. Alibaba very supportive. No problems.
With the support of Ali Baba.com we can be reached to the suppliers with trust, and it makes us feel safer and easier to do international Business,
I trust Alibaba.com will be a potential website for small & medium scale businesses to grow with the least capital.
Thank You.
I cannot fault the company, very good at trying to resolve my issues, always there to listen, i was thinking of starting up a business but unfortunately the supplier i choose could not supply the goods to my specifications
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members