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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I've never been ripped off on Alibaba yet, paying through Alibaba. It's been much more professional and safer than ebay in my opinion. Dealing with the time difference adds a little bit of time when making decisions.
I bought many shoes on Alibaba. The supplier is very nice and patient to answer all my questions. She helped me pick the correct shoe size and guided me to place an order in the store. The shoes are in great quality and I received them quickly from UPS! I will buy more from Alibaba!
I am from Kazakhstan and recently I only buy through your Alibaba website, as I am confident in the quality of products and the safety of my funds! Thank you! I really enjoy working with your wonderful team! May God grant you prosperity and more clients who can rightfully appreciate your excellent service!
I am grateful that I can meet many companies through Alibaba, and I will always use them in the future.
I have shopped at a lot of other online stores but Alibaba seems to just be the best.
The suppliers are very helpful and its always nice that you can chat to them and ask them questions about the product. There some amazing products/Gadgets on Alibaba for very decent prices compared to he other online stores.
I was nervous to try this site as I've heard it can be tricky, complicated or scammy. I had the opposite experience, the seller was communicative and helpful and the product was high quality and arrived surprisingly fast.
Excellent product and Excellent Service from Shenzhen Zoomtak. I am Very Satisfied with this transaction.
Very good business website product and very good services.
Easy to use
All waranty are taken, we buy on alibaba since 2012 and we always find new product and new supplier with very good skill.
I have to tell that everything went very well. I am satisfied for the way I have been treated during the process of doing goods and shipping.
Recibí la orden completa, bien envuelta, bien sellada y bonita. Se nota calidad y preocupación en la hechura y el empaque. El proveedor siempre mantuvo contacto conmigo y se mostró preocupado durante todo el proceso. Gracias!
The ease of shopping directly from the maker and being able to communicate with suppliers. Thank you Alibaba
Fue todo muy bien. Los productos llegaron cuidadosamente empaquetados. Todo funciona perfectamente. Muy rápida producción. Muy rápido envío. Muy, muy amable el vendedor: siempre dispuesto a resolver mis dudas.
Altamente recomendable.
Yo estoy muy satisfecho con todo.
Very happy dealing with the supplier went out of way to help me and place the Order correctly. Would continue dealing with this supplier.
Perfetto in tutto: qualità e prezzo. Servizio impeccabile molto professionali nel seguire il cliente.
Help business grows, buying on Alibaba is easy, more purchase to come. Low-cost price than other websites.
Good products and service! ------------------------------------------------------------------->10/10
Happy to expand my activity on Alibaba after my first transaction. I like that they have trade assurance it makes it easier to select the supplier.
I have found most of the products are available that I want. I have had delays a couple of times and was asked to review product before I got it. Most jewelry that I ordered is made really well and beautiful but some had issues which was resolved.
I have tried many hair fiber products, but this is the best, because it are 100% based at natural plant fibers,
And not clothing fibers, there typically contains plastic fibers also, as these plant fibers, are cuttet ind three
Different length, there gives a more natural look and feeling.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.