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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I enjoyed the secure environment of Alibaba trade. I also enjoy to work with Jeremy who is very professionel and willing to help. You really feel beyond the desire to sell the will of a win win partnership.
Many thanks
I work with Alibaba since 5 years now, and i never got problems with any import.
If you got issues, check the quality and the guy who you are buying it, but the website it's just 100% Chinese tech quality, perfect.
As a new user I have found this service most useful with speedy service and good quality goods. Will continue to use.
Very reliable and quick shipping, enjoy working with nannan and Timor as they are very professional and responsive to all of my questions
Ver happy with the service so far. Hope they continue to impress the buyers. Very fast response and quick delivery. Good Luck
Very good service. And easy to deal with, I had a very good experience. Will buy again, always on top of things making sure that every things go well with the transaction.
On this platform we found the most professional services. And suppliers offer quality products, the payment of the supplier through this platform gives you 100% security.
Everything is so easy to do
Efficient and professional to deal with.
Communication is abet difficult sometime.
The supplier is very efficient and professional to deal with.
The goods arrived in perfect condition.
Great buy from large inventory, timeless piece of collectible coins - I love it.
Seller offered purchase in time of appropriate sale managed order got back to me with info and I went on from sale really satisfied with what I bought
I have been doing business with Alibaba for about a year now and have found their suppliers and ease of payment exceptional! I would recommend them for a point of sale for all fishing related merchandise. I only had one issue with my merchandise shipped to another US company in Florida. That company refused to send the merchandise to me and denied receiving it. Alibaba got me a full refund.
The supplier is very efficient and professional to deal with. She shipped my goods ahead of time as I expected. The goods arrived in perfect condition.
As for buyer is perfect service
Easy to find and comunicate with suppliers.
Cargo and payments protection.
Client support 24h
I am very pleased with the service I have received from Alibaba. I have had excellent service from suppliers I have bought from
I am very please with the product and service I have received. Very professional in all aspect. By far they have exceeded my expectation.
Austin is very professional and he know what he is doing
If I could give a 10 star, that's what I would've given. Very pleased
Know Jack Ma for years, but it's the first time I purchase from Alibaba, surprised by the frame of this website, got the goods I want, and satisfied with everything. I'm afraid some day Alibaba will do better than Amazon
This time i buy from alibabay, i have the best experience. Everything is so easy to do, and guarantted. I am relax to buy.
I was very unhappy that Alibaba would not let me revise a review I had mistakenly made.
There was no help from Alibaba and no way to contact them directly with my complaint.
If they can't fix a simple technical issue and have an email address you can contact for help I am not sure I will continue to do business on this platform.
I am thoroughly satisfied with their commitment to quality and assurance. It was a breath of fresh air and peace of mind for my business.
I am very pleased with everything from the fast shipping, to the great quality, to the excellent customer service. Thank you all again!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.