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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I recommened the this saller. Excellent response. Very happy. In alibaba is very easy to compare products.
Secure payment plan... but messaging system is not good there is some errors in chat system with suppliers.
I can't dowload image from mobile and can't see my all chat easily on desktop i have to scroll up again and again and on mobile it will come down to recent message and i will not see my old messages.
I have been doing business with this company from last 4 years, their product is awosome and their products always gets upgraded, we are CCTV security company in Australia and do most of the projects and we install all the products which we purchase from this company, we are very thankful to Lisa who is very friendly and always give us a good service, we will keep buying our products from this company on long term basis.
Very happy with fast postage and service. Products were great also. Would be better English was better but we did ok together.
I definitely recommend this seller to others. A+. The package arrived in less than a week from order date. Well packed. Item as described. Reasonable price.
Hats look good, quality look good, colors assortment very good, fast and friendly service, shipping well pack. I will make this vendor one of my favorite vendors.
It's a great platform to see your options for the products you are looking at and to meet suppliers and is quite easy to use and to communicate with suppliers. Customer service of Alibaba is also quite impressive.
The quality of the masks I received from Alibaba was excellent. There were no masks that were poorly sewed. All were well-constructed. I could tell they were all inspected. I did not find defective products and am very well pleased with them. I believe those making the masks take pride in their work because it shows in the finished product.
Everything was professional and on time. No hassles. Will recommend to other business pro's. Shipment was fast and easy. Alibaba has a great buyer program to insure your money.
The sent me good products (earbuds) quickly and kind service. They are also very generous and sent me a free sample with my order.
A convincing con
Bad news
You want me to enter at least 100 characters. I'm trying to be kind and leave this jerk behind me, So what do we say
We let dead dogs lie
A fantastic website linking businesses to suppliers. I would 100% recommend them to any business. Easy to use inteface and buyer friendly
I was very happy with the business of RTS service, most useful with speedy service and good quality goods. Will continue to use.
Great services delivered. I have been buying products with peace of mind and confidence. Guangzhou Vieta Garment Co., Ltd is a great company dealing with sports products and your services have made all transactions go smoothly, fast and successful.
I would love to run my business with Alibaba, because I can find products as I willing to sell. Many company and products can find in a bit time.
Very happy with supplier's response. Very quick and efficient with answers to my questions. From assisting me with the descriptions of each product to delivery. Very reliable. And i am happy with the quality of assistance and the quality of the products.
Thanks Lynn for providing great customer service, quick shipping, and good quality products, I am very happy with my order.
I am very satisfied with this trade. I would like to promote my business through this platform. The secure money is very important in the promotion of business by using the platform of Alibaba.
I am very thanks for Alibaba.com they are very fast and good services provider with trust.
Wish you best cheer
As a new user I have found this service most useful with speedy service and good quality goods. I will continue to trade here.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.