The company's reputation is significantly marred by overwhelmingly negative feedback regarding its educational platform, which customers describe as ineffective and frustrating. Many users express dissatisfaction with the program's design, claiming it induces stress and confusion rather than facilitating learning. Common complaints include poor explanations, a punitive grading system, and a lack of engaging content. Additionally, customer service experiences are often characterized by delays and unprofessionalism, particularly concerning billing issues. Overall, the sentiment reflects a deep frustration with both the product and the support provided, indicating a need for substantial improvements in both areas.
This summary is generated by AI, based on text from customer reviews
My son always has to do 3 topics every day because of his teacher. My son is not mentally dumb or anything. The problem is that the teacher teaches a topic a certain way or a different way, then when she assigns the Alex topics, the ways to solve the problem is different. Before, I thought it was alright if the solutions were different, but it turns out Alexs only accepts their way on doing the problem. So now my child and probably many other children are confused in math because of how irrelevant Ales is.
It was getting so bad I had to PAY someone to do it for me. That's not okay!!! but I have no choice since it's such a $#*!ty program!!! I'm doing it for chemistry and I'm pretty sure I'm going to fail. Someone please end this nightmare called Aleks.
I use it everyday and it is making my brain numb
It is really bad and is killing me
My grades are dropping and my teacher is murdering me
It is so time consuming and there are so many topics
Sometimes, i'll use my own ideas to do the questions and even tho its right it will still count me as wrong... and the time goal system is just stupid. I got a 100 on my exam but bc of i didnt reach my time goal i still gets a A-. Everything is stupid! And the ceo is so ugly bruh! Before my school use ALEKS to "teach", I'll always get A+ on math, now its just a B bc of aleks. Fml.
Before ALEKS, I liked math. I even ENJOYED math, but ever since this suicidal death trap came into my life, it has been H!. I get so many ****ing questions wrong, I almost put a hole through the computer screen! I have to complete all of my hole topics in order to take my tests. Once I think I'm almost done with my hole topics, I find out that 15 are still locked. I have to do a bizilian other topics just to unlock the gole topic! It's so time consuming, and they don't even give a good explanation. My teacher doesn't even teach us anymore, she just tells us to get on ALEKS and figure it out! Unless you want to be sued by parents who had to except that their beloved child who committed suicide because of this ****ed up program, don't even think about getting this for them. You'd put their lives in jeopardy.
This site is the worst math program ever I wish my school would just get rid of it all together and it is so time consuming and repetitive and gives terrible explainations of each topic, and because of this inconvenience my school has almost 3 full classes of softmores that are still in algebra 1 and are in danger of not graduating highschool its time to bring back math face to face this program is a roadblock in the success of other people and its time to stop this BS and start helping your students and children one on one and not have your child or students success based off of a computer
My wife left me, she took the kids, i got demoted to janitor, got evicted from my house, and my pp shrunk 27%. My healthcare provider is gone. But when I found ALEKS, everything has changed. I got fired but found a new job and make 13 million a year, my wife loves me. I got another kid, my kids love me, i use luxury healthcare providers for my cool guy syndrome (luxury adderal), i have a mansoin, an my pp grew 37 feet longer. Thank you, ALEKS!
I have been on the same topic for SIX MONTHS NOW because ALEKS IS CRAP AND IT KEEPS CHANGING THE ANSWERS SO I CANT COMPLETE IT
When i get it correct it says "oops you already know the answer to this question"
And it doesn't give me credit
A required course for my major is an ENTIRELY online Chemistry class that uses Aleks for every single one of its assignments. This piece of $#*! website not only made me hate chemistry, but made me HATE SCHOOL. I cannot tell you how many times I have gotten an answer wrong only to see the same EXACT answer is the correct answer, but with A SINGLE GODDAMN DECIMAL POINT OFF. This is not the way to teach anyone of any grade, no one can learn productively in this way. I have had at LEAST three panic attacks due to this website's $#*!ty format and honestly I hope that the developers of this absolute $#*! show burn in hell for the rest of eternity. I hope the same for my $#*!wad, $#*! for brains professor that subjected me to the hell that is Aleks. Anyone who subjects their students to this website can literally go die.
This is the worst math program I've seen, it's god awful, student are forced from 7th to 10th grade to use this trash of a site. For my class specifically, we use this, EVERYDAY, we get no hand written assignments, all of our units are on this, my teacher assigns 15 topics a week & and puts in 3 points a day for doing 3 topics which means if you don't do 3 a day, your grade gets demolished. Hell, this hasn't even helped me learn at all, al it has done is throw topics that I've never seen and expect me to know how to do them, the explanations are no help either, they're awful and complicated, heck I used multiple algebra calculators on a problem and got the same answer and put it in, and ALEKS marked it as wrong. In a total, this proves how terrible & useless this "educational" site is.
I can't tell you how many times I've wanted to throw my computer on the floor because of this site. Every time you miss a question, you lose progress. Also, if you repeatedly get a question wrong, you get the same damn explanation until you lose your sh*t and then it tells you "Let's take a break." If I could, I would make sure this POS named Aleks gets taken out of school permanently, but I can't.
Don't spend your money on this. It's probably the worst 'success' program anyone has ever invented. I am constantly upset with it, and have learned nothing. The 'explanations' are so difficult, and what I've dubbed, "The ALEKS Way" is sometimes the only way you can solve problems. Not by what you've already learned in the past. Makes you restart completely when you are in a Unit, and begin a new class. I've had that happen 3 times now. Its holding me back from passing my actual required classes I need to graduate college with.It makes me want to cry sometimes. I would give ALEKS no stars if I could.
I wish this website disappeared, it is the most pointless thing i've ever had to use, not to mention a complete waste of my time.
It is the most crappiest website when i got a question right it scams me. This website is so ******* stupid i will sue the dude who created it. It also stupid as the ****ing person who created it. It doesn't let me type anything and it has scammed almost everyone in our school. I don't know made it but whoever did i will find him and kill him.
It may seem innocent at first but once you use it makes you lose your $#*!. I was using this for the first time in school and I already hate it. They make you learn all these new things you don't need to learn. One time I finished a lesson and then it took me to $#*!ing Algebra. And that time was at the beginning of sixth grade. They added something new so when you're having trouble with a lesson, they'll let you move on. I like how they added that but sometimes they still give you harder lessons. Every $#*!ing kid hates this. Even most of the teachers hate it. I hope this can be replaced by some other learning program 'cause I'm pulling my hair out because of this thing.
It punishes you for answering incorrectly. One step forward, two steps back. That about sums up most of the experience on ALEKS. Its an unfair implement that completely stresses out and frustrates the learner. There have been times where I hand wrote the answer and typed it in as written only to get it wrong and see that the correct answer in the explanation was in fact my original answer (although it is rare when it happens). When moving on to new topics, it will show you an example of how to solve the equation but present you with a problem that requires a completely different method of solving that just wouldn't be possible to figure out on your own without any prior knowledge. Its almost like a free wrong answer for the program, making the time spent on the topic longer and more infuriating rather than helpful. I say that ALEKS needs to be pulled out of every academic institution on earth. Overall, it's just pure garbage.
This program deserves to die in the pits of tartarus. It is pointless and put stressful for the students who are ahead so they can't get help for the teachers
I hate aleks, it makes me want to die, it seems easier. If hell is real then this is it and I am in it
This is not a good site for math
It is actually hell and it really made me want to die. This program will count you wrong even if you accidentally typed something, also expecting insane amounts of progress per week...
Also, with this, it was boring as hell and didn't explain anything, it really just threw problems at me and made me struggle through until i finally made it.
I started Aleks this year in 6th grade and I need to get 6-8 topics and 2 hours in 1 week. This week so far i have 0. I have been busy all week. Its just so boring and I hate it. Alreasy got enough stuff going on right now ITS SO STUPID. Please don't come at me for this
Answer: Because the ALEKS program is literal hell and we people are just showing our hatred for it
Answer: Most likely.
Answer: Yes deal with it
Answer: Because people want to commit suicide in an original way, and ALEKS is the best way.
Answer: I don't think so but believe me a class action suit would be an improvement
Answer: I paid over $150 for this sumbi**h, I expect it to work
Answer: No i do not think the website owner has issued one but I think the feelings for aleks would be "down the toilet"
Answer: I realize this reply is very late but in case for anyone who needs it: -Let's say you're learning how to use long division. They have 3 questions in it. You master the first one, then go on to the next one. You get the second one wrong, guess what? They punish you and take back your first answer so now you have to answer it again. -How fun! And don't forget the useless knowledge checks!