Alan's Factory Outlet Store

Put order in for carport with 3 sides several months ago and was told because of virus they are behind, calls not returned until 5 different calls made. Sickening sweet on telephone and told to leave message. Just cant seem to get them to deliver. Was told I could cancel, well yes they would as prices went up. Finally truth came out if I ordered over $6,000 they could come and do a job, but not carport as it did not make enough money off of it. Truth finally comes out. First was told they cant get anyone to come to Virginia or West Virginia. True and loyal companies don't do business like this. So just waiting lets all blame everything on the virus. I call it an easy cop out.

I placed my order in September for a basic 12X31X10 no sides or back. Was told 90 to 120 days for delivery. I called them in early December just to see how things were going I was told 5-6 months was the time expectations on delivery. I needed to talk to the person in charge of my area of Alabama to see if there was enough orders that it would ship any sooner, I called 4 times on different days sat on hold over 5-20 minutes each time then disconnected never talked to the person I needed to speak with each time the person who answered the phone used the (getting old) Corona virus excuse for delays. I hope one day to receive my order.

Happy with our purchase, delivery and set up was delayed due to weather but over all had a good experience with both companies Alan's factory outlet and Carolina carports. Had a storm the night it was installed it seemed to hold up well with 40mph winds. Overall happy with everything so far would recommend.

Ordering was fairly easy and I was able to select all the colors and accessories I wanted. A bit disappointed to hay the price quoted online was not the same when they sent the contract, it was a bit higher.

I had previously been requested to complete a review prior to actually receiving my new carport. I declined to do a full review until delivery and installation was complete.
Most of us are more than too happy to complain, but not real happy to compliment when a job has been completed to expectation. Before I made my purchase, I read what the expectations were and I mentally accepted and prepared for a long process. However, I was pleasantly surprised when I was contacted after 32 days and had my carport assembled completely on the day they promised. I am giving the 5 star review due to the fact that they delivered and assembled without any of the issues that I hade read about. Also, the product that was delivered is top quality. I am very pleased!
So, if you are planning to purchase with Alan's Factory Outlet, do yourself a favor and read everything first. If you accept the fact that it will take a while before your product arrive and be assembled, then you will be satisfied as well. Doo not accept the terms and then complain the entire time that you are waiting.
Great job guys and I would be happy to purchase from you guys again.

If you want a great deal on a high-quality product and don't mind waiting 2-3 months for a company to manufacture and install; than don't look no further. This company produces a high-quality product with fast professional installation at a great price. A professional team of three men showed up in the middle of the summer (90 + degrees) and install our 20' x 31' carport on an existing concrete pad in a little over two hours. This company provides great customer service; which is seldom seen or heard of these days. We are truly impressed with this company's products and customer service that we would highly recommend them to anyone looking for a carport or shed.

Your site is lacking. It should "visually construct" the building as the items are ordered. There is no way for a customer to "see" the building proportionate to the custom order. That's why you only got 3 stars for the shopping experience. I intend to buy from you again (and refer your company) if I am 100% pleased with my initial purchase.

UPDATE: I was contacted by Alan's who said they were working to correct the above. So I upgraded the "Shopping Experience" to 4 stars on the faith that they will do so.

So far so good. Customer service communication has been quick!
The building is being used to extend our Postal operations in a small rural area. We are very happy with the structure and it is serving it's purpose well. The only drawback I can see is the regular door has a rather high threshold that if you don't remember to step up through the doorway, you could easily trip. For safety reason, we are not using that door and only use the garage door.

Quick Installation Exactly want I wanted. I was under the impression that the price included instillation,
The crew came to the door and told my wife we owed 50 dollars for the labor, she paid it not knowing any better. I was very surprised to hear that and very disappointed in hearing that. I feel we were taken advantage of, I should have been apprised of this additional charge before instillation. Would have given you 5 stars but I was very disappointed in the extra charge!

So far, I have only waited 60 days, and since they clearly informed me that it could be 90 days, or possibly more, I have no problem. Could only give three stars because I haven't received item yet, but will be glad to raise it to 5 stars after installation. The folks at Alan's are very nice, courteous, and helpful, so they are 5 stars in waiting right now.

I can make one suggestion to help improve their business, however. I would suggest that they offer earlier shipping and Installation at an added fee (generally the cost of the trip and motel rooms for workers). I know I wouldn't mind paying those costs too get my carport sooner.

Youve been warned. And 8k reviews its IMPOSSIBLE to have 4.8 stars... They're generated, use your head.
TOTAL SCAM wont show an example of their product, try to get everything you want verbally over the phone and wont put it in writing, or bare minimum. They ignore emails, and try to haggle with you over the phone, then try to make you sign a contract to pay with the product unseen, and claim they have a backlog you have to wait for months for your product...
I was sent 1 sample of the siding and its foil thin, poor quality, and I still havent seen the frame yet, or even the schematics of how it assembles. Frames not painted. It's not even an option... Poor customer service, Im good.

I was ready to order. All info filled out online. Called because had a couple of questions. Representative unable to say how long I would have to wait (other than "months"). When asked if that was 2-4 months, said she didn't know, asked about 6-9 months, and was told it could be even longer. Said I would call back--but I won't.

Then I found out all Alan's does is "take orders" for Carolina Carports--who have terrible reviews. Glad I decided to read Carolina Carport reviews. I'll be buying local, and have carport in 2-4 weeks---NOT AN UNKNOWN NUMBER OF MONTHS.

Arrived days late (eventually came on Sunday evening about 2 hours before dark), assembly crew communication poor and spokesman somewhat rude. Installation not completed. Rock formations in terrain reportedly preventing properly securing base. Of course kept deposit and no contact ever received from company to attempt to resolve issues. No plans to recommend - stay local.