Alan's Factory Outlet Store
business logo of Alan's Factory Outlet Store

Alan's Factory Outlet Store

Overview

Alan's Factory Outlet Store has a rating of 4.1 stars from 865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alan's Factory Outlet Store most frequently mention and great job. Alan's Factory Outlet Store ranks 114th among Patio sites.

service
22
value
18
shipping
15
returns
7
quality
15
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7,193 reviews
How would you rate Alan's Factory Outlet Store?
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Rod D.
1 review
0 helpful votes
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Took over 90 days to deliver, no show on earlier delivery as promised. Seller did take 10% off of total price though for late delivery. I had to bring it to their attention though. Building is same quality as all the others out there. Tip, save your emails dealing with this seller for future reference until building is erected and deal is done.

Date of experience: October 19, 2017
peggy c.
1 review
0 helpful votes
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I have been on the site for several weeks deciding whether or not to spend the money on this. My sister got a carport for her RV 2 years ago. The price was good, it came on time and is a quality product well installed.
Now a few months later I am totally in love with my garage. Especially backing the cars out and building stuff in there

Date of experience: March 1, 2017
James B.
3 reviews
0 helpful votes
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Hey guys, this was way too easy
August 18, 2017

Hey guys, this was way too easy. The installers were very polite and courteous. They knew exactly what they were doing. Each one had his part to do and they were very fast with no messing around. Only took them about 1 hour and 15 min. My carport/shed was 18 x 21 with both sides and 7 feet high. The only thing I did not like was the long wait to get it. About 8-weeks because of the July 4 week they were on vacation.

Date of experience: August 18, 2017
GinaJ U.
1 review
0 helpful votes
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We are extremely pleased with the carport installation. They were a day later then they had said because of a delay, but did show up early the next morning to begin the installation. It did not take them long at all to complete the installation. The structure is exactly as we ordered and very sturdy. My one and only complaint is that the installation crew left some screws and metal shavings on the ground around the carport and I worried that my grandchildren might step on them. I think it would be a great idea if the crew would carry one of those large rolling magnets like construction crews use to pick up any nails or metal fragments once they are done. Top notch product though at a great price!

Date of experience: September 6, 2017
Robert W.
1 review
0 helpful votes
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Very user friendly web site and ordering process
September 15, 2015

Very user friendly web site and ordering process. I'm very happy with my carport. Delivery was delayed twice, though. I was told they had vehicle problems. Once the delivery arrived it only took them 4 hours to set it up with a good cleanup when they finished.

Date of experience: September 15, 2015
John P.
1 review
0 helpful votes
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Ordering online is easy
December 7, 2015

Ordering online is easy. No questions very straight forward. 3 person delivery and set up team. They knew exactly how to setup and install the car port. Took 70 minutes from their arrival to the time they were pulling away, very professional everything was cleaned up when they left, you would never have known they were here.

Date of experience: December 7, 2015
Deryl H.
1 review
0 helpful votes
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My patience was wearing thin waiting for this to arrive, but when it did I was thrilled with the quality of the carport. It is strong and well designed and Daniel Perez and his crew were friendly and professional. They had it up in less than 2 hours after they arrived. A great buy if you're not in a hurry.

Date of experience: July 28, 2018
wendell v.
1 review
0 helpful votes
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The product is very good and the guys were nice and hard-working. There was one small issue they resolved without my input, which i definitely would have done differently. Better communication with the customer is needed, especially when there is a decision to be made that cannot be corrected afterwards.

Date of experience: February 7, 2017
Matt T.
14 reviews
0 helpful votes
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Alan is a perfect gentleman and works extremely hard in his business and it shows. This man went above and beyond as I needed a couple of extra things to make my pergolas just right. The pergolas were of excellent quality and were delivered write to my front door by UPS. I would highly recommend that you purchase from Alan. They just don't make em like him anymore!

Date of experience: November 22, 2014
victor c.
1 review
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So far so good lets see the end results
November 19, 2017

So far so good lets see the end results. The end result was fantastic. I'm really pleased with the carport. Its getting cold in upstate N.Y. For any improvements but in the spring I,ll be putting in a run of crush base. Everything I was told was done and the installation crew was on time and very polite. They cleaned up and did some little thing that I didn't for the prep. Nice job Victor

Date of experience: November 19, 2017
Keith M.
1 review
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Selection and ordering was easy
August 28, 2016

Selection and ordering was easy. I initially had some concerns and your staff quickly resolved my issues. My carport was delivered within 3-4 weeks. Installers were prompt, professional and quickly built the carport ensuring it's stability. I am very pleased with the carport and have been recommending you to all how will listen. P.S. Our dog loves it too!

Date of experience: August 28, 2016
Steve W.
3 reviews
0 helpful votes
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Ordering was easy
May 25, 2017

Ordering was easy. Felt the carport could have been delivered faster. Delivery was pushed by one day because of rain. Installers had to work in mud but still where able to set up the carport very fast.

Date of experience: May 25, 2017
David R.
1 review
0 helpful votes
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My carport arrived 3 days early
December 23, 2015

My carport arrived 3 days early. Three good men installed it in a couple hours. I got 3' extra sides and after seeing it, I wish I would have gotten both sides completely covered. Nice to have ends open so I could back my trailer in with no worry about hitting the rear. I added another 3' each side, which basically cost as much as if I would have ordered it and didn't match as well. All in all I really like how it looks and very satisfied.

Date of experience: December 23, 2015
Robert W.
1 review
0 helpful votes
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My carport arrived 2 months after order
August 23, 2017

My carport arrived 2 months after order. A 3 man crew immediately unload from trailer and begin assembly in driveway. A well orchestrated team completed the task in 2 hours. I watched in awe. All my anticipated problems vanished. Fine sturdy looking carport. Very satisfied after long wait.

Date of experience: August 23, 2017
David S.
25 reviews
0 helpful votes
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Very sturdy frame, attractive skin, mounting to ground seems secure. It provides everything I wanted to shelter my 23' RV and a utility trailer. I find the structure easy to work with. For example I installed my own electric outlets and ceiling lights and I added pulleys to the ceiling so I can hang my canoes and kayaks out of the way.
Looks very attractive - I was afraid the neighbors might complain because of the size, but they liked the looks.
Installers were fairly professional, but let some details slide - they could have done better, but nothing serious.
My only complaint (other than waiting longer than I would have liked) is that the company doesn't offer gutters as a option. This roof sheds a lot of water and it comes under the wall and up through the gravel. But there is no good place to mount gutters to because the facia is just sheet metal with very sparse backing. But I am going to try to rig something up this weekend.

Date of experience: November 5, 2020
April M.
1 review
0 helpful votes
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Very easy website
December 5, 2016

Very easy website. Great prices. Just wish skylights were an option. Building looks great. Workers were very professional. Only issue was they forgot some windows, but had job finished early next morning. Had several interested neighbors.

Date of experience: December 5, 2016
Stan C.
1 review
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The carport looks great and the two installers did a nice job. It did take about 75 days from when I ordered. That's about 2 weeks longer than the 60 day average they mentioned. But really was not a problem.

Date of experience: November 25, 2020
Anthony E.
18 reviews
0 helpful votes
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We are very satisfied with our carport from Alan's Factory Outlet. The delivery, installation, and quality is above our expectations. We would recommend you to anyone looking to purchase a carport, garage, or outdoor storage building. Tony and Lisa O.

Date of experience: February 8, 2017
Almondo f.
1 review
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Our shopping experience was indeed, pleasant, timely, received as described. Service was excellent. Installation was done quickly, efficiently. Crew was professional. We will definitely purchase from Alan's again in the future.

Date of experience: August 9, 2017
Dale V.
4 reviews
0 helpful votes
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The installation crew and the product was as advertised. On time, efficient and an eye pleasing, good product. If I would have had more space I would have ordered a bigger one. The only down side was that Alan's doesn't offer guttering or at least gutter hanger brackets that fit the carport. I was able to fabricate my own out of hangers that I purchased at Menard's but it was quite a bit of trouble.

Date of experience: December 26, 2018