Alan's Factory Outlet Store

It took approx. 4 months after my order (and the deposit) to arrive and be installed. Time might have been shorter had the installer not canceled delivery two times. On delivery, the installer tried to explain to me that they would not be able to anchor the carport due to the asphalt. I told him that I had paid for anchors and I wanted them installed. He said he would try. So they did install the carport with the ground anchors as I instructed. It took them approx. 2 1/2 hours to complete. I watched the entire time to be sure no more shortcuts would be taken. So far all is fine. I did not care for the installers hastle for sure a healthy price, but all seems fine now.

I appreciate the ease of using the website and the customer service that I have received when I called in to ask questions. However, it did take almost the full 8 weeks to get it which put us in colder temperatures to get building insulated in for the winter. Overall quality of the building is alright but the doors are not as strong for security purposes as I would've liked. I will propbably have to replace roll up door with a regular garage door and the side entry door with a steel door.

Prices are good and customer service was helpful when I called. Wish I could save options I wanted instead of reentering everytime I visited site
I've had carport for a couple months now. Very pleased with carport and quality but wish I had either ordered a slightly higher one (I got 7' legs) or hadn't closed the front so I could put my suv in it with kayak on the roof. That was my mistake and carport is exactly how I ordered it and looks great

My original review was a negative one and for good reason. The issue was finally resolved today when the owner contacted me via phone. Here's the history - I ordered a carport online and was quoted a price of 1695. 00. A day later when i was ready to sign off on the order, a rep for the company emails me stating the price was additional $700. The rep informed me that i did not pick a state, which was not correct the site requires a selection and yet the site had no problem calculating the correct taxes for my state. I spoke with a rep the same day I placed my order and the rep confirm the order was accepted and i was good to go. I spoke with the company and they couldnt explain why my price was different online vs the finalized price. I'm going to assume the glitch occurred on their end but they refuse to accept responsibility for the error. The rep simply refurageted her original response. The error was on their end and they should have tried to rectify the issue. Canceled the order and imploring others to be careful if you plan to do business with this company.

Update: I spoke with the owner and he has agreed to honor the original quote and even waived the required deposit. We spoke for 30 min and hashed it all out. The owner, Alan seems like a decent guy and wanted to resolve the issue. I wish more companies would do business like this. I was a little surprised this problem even arose as I received several personal recommendations about the company. They provide quality materials at a fair price. I'm just glad we were able to resolve the issue. If you're looking for a carport or garage, this might be your company.

I made sure I told all of you involved I was DEAF. I expected some trouble but the stress was beyond. My husband has a brain injury from an accident several years ago. The people carolina carports sent were Latino. They called 3 Times. On the third call I explained I was DEAF and would carry the phone to a hearing person. Which was my husband! The Latino on the phone kept saying 143 while my husband kept saying 133. The problem was the latino was saying he was on hywy143 while my husband kept repeating our address is 133! I wanted to shoot myself! I didn't know what was going on. They finally found us. By then I was very angry! And the receipt said (hearing impaired) and I don't even think they knew what DEAF meant when I told them! THANK GOD IT'S OVER!