Airbnb

On my trip to Brussels I booked a room at Angele's place (BECO greenHouse 3 chambres confort.) Just be aware that she takes a long time to respond. I communicated with her several times during my already paid booked. I was getting concerned with no response to any of my comments, I had to book with someone else who responded almost immediately! Finally 2 hrs. Before the allowed expiration time for her to respond, she does (24 hrs.). She never addressed my comments that I was cancelling because of that. Unfortunately me, being new in here-I was told I didn't do it on the right way. So, I lost $39.77 she was very inconsiderate and very difficult to get hold of. Just be a aware of that. She made $20.00 for free and Airbnb $19.77 as well. I was going back and for with Airbnb countless times for nothing, they will not protect your interests whatsoever. I am deleting their App and switching to a business like this but with good reviews. Please give yourself a favor, check Airbnb reviews before booking anything with them! Happy time! Carlos Martinez

After a 3rd bad experience, I have decided to opt out of Airbnb, and removed my account. First bad experience was in Europe (Czech Republic)where just a week before my stay, owner was no longer responding. I cancelled successfully, but had to settle for a hotel as other options were no longer available. 2nd bad experience was in Paris where apartment rented lacked bedding for the second bed, and bathroom was not clean. But the worst third bad experience was 2 weekends ago in Boston where apartment was NOT as described (a bachelor instead of a one bedroom), had a dismall kitchen with a smelly sponge for cleaning, lacked bedding and blankets, had a dirty bathroom rug, and had a paying parking where we were told it would be free. When these were mentioned to the host, she posted that WE had ruined the place (she obviously poorly understood the cleaning lady who had explained that the people before us had done so!), and she posted a horrific comment about me on my profile. I explained this in length to the AIRbnb people, they said they could not do anything about it, nor were they going to review the details of the place. It is too bad, I did have good experiences (2) also, one on Pelee Island, and one in Prince Edward County.

I just had my first bad experience when my host canceled a reservation I booked months ago for a place near the beach the week of 4th of July. Just be aware that when this happens to you, you only get the exact amount you paid back as a refund. They will give you a credit of 10% of what you paid toward another AirBnB location IF you can find another place on AirBnB, but maybe your experience would be like mine, where 2 weeks before the 4th of July, the only (one!) other place available in the area is 4x the price of what I rented. Even the hotel room I was able to find is more than 2x the price.
It does not make a difference whether the cancellation policy is strict or flexible, that policy only applies to guests, not the host. They have assured me that the host did have some serious personal reason for having to take her place down, and it's not just because she wanted to stay in a great place on the beach that week.
I'm not going to trash AirBnB because I've had a few successful stays with great hosts and places that turned out to be exactly what was described. Also, their customer service is good. When this type of thing happens, it's a bit lame that you can't talk to someone by phone, but the email back and forth has been prompt and informative, and they kindly gave me a coupon toward a future rental in the next year since the 10% credit policy wouldn't apply.

I just filed a complaint with the CA Better Business Bureau against AirBnB. After being "sold" a flat in Paris with a working elevator, I arrived with my handicapped mother to find a 4 story walk up with the elevator out of service. My mother was trapped in the flat for 2+ days until it was fixed. The host told me he would give me a refund, but I paid $2295 and he only refunded $800 ("take it or leave it" was his response). So, I took it, thinking I could file a claim with Airbnb for the rest. When I called Airbnb the representative I spoke with agreed that I should get a refund, but when they finally got around to reviewing my dispute, it was denied, the reason was that "I stayed in the flat." Apparently Airbnb's solution for their customers is for the customer to leave the flat and walk the streets looking for a new hotel last minute. If I would have done that, I am sure I would be out both the $2295 and the cost of the new hotel. What abysmal service for a travelhost website. BEWARE OF AIRBNB -- they will scam every last dollar they can until the regulators or a class action lawsuit shuts them down.

AirBnB pro host - No refunds whatsoever - no dispute resolution!
Where do I begin - If I could leave no stars I would. Lets start with, we made the reservation at around 5pm. We told the host we would not be arriving until around midnight. He said no problem, just call when we got there and he would provide us a code to get in the door. When we arrived in Jersey City at midnight, I called Jason (the host) and got no answer. The neighborhood seems very sketchy. I had to call 5 or 6 times before he answered and gave us a code.

We got into the place and it was about 95 degrees maybe more. There was no A/c in the apartment as described in the ad. There was 2 towels for 2 guys who were staying for 4 nights. There were no bowls, no plates and all these were mentioned in the amenities along with a coffee pot which did not exist.

We called the host, complained he did honor a $100 refund. Later that morning, we had to sit outside because the unit was so damn hot we could not take it. When we came back in to go to sleep, there were cockroaches and silverfish on the walls. This was it for us! We packed up and left and did not go back. We complained to AirBnB and they claim the $100 was a fair settlement and we should not receive any additional funds.

BE AWARE - YOU WILL NOT RECEIVE A REFUND NO MATTER WHAT YOUR SITUATION IS!

Airbnb really did a number on us...
Their policy promises a full refund if something unexpected happens that prevents you from going on your vacation. They call it "extenuating circumstances". Sounds good, right?
Well, no.
We booked a vacation with some friends to go to a near by beach town. About 6 hours drive, 5 guests. In the evening before our vacation one of guests tested positive to Covid-19, which immediately sent another 3 guests into quarantine for meeting her the day before (according to CDC guidelines). So, at the time of check-in, 4 out of 5 guests were sick / quarantined because of Covid-19.
What do you think Airbnb did? Did we get our money back (2k)?
Of course not. Airbnb's official answer?
"The fifth guest was fine so he could have gone on this vacation on his own".
I WISH I WAS KIDDING.
According to Airbnb, it makes sense for a single guest (out of 5) to drive 6 hours on his own to a huge 2 bedroom apartment that was meant for 5 people and spend 4 nights alone on the couch while worrying about his friends who are sick with coronavirus at home.
WELL PLAYED, Airbnb.
I will definitely think twice before booking with Airbnb ever again. THERE ARE ALTERNATIVES.

I worked for them for a while as a photographer. I think what happened is it got too big. The poeple at the top are isolated from everything. I dont know if they do delete reviews but it wouldnt surprise me. This is what happens in a big organization where the people at the bottom are trying to make things look good for their bosses and the bosses most likely dont have a clue. I suddenly realized, after getting some obnoxious emails from a person who claimed to be able to fire me if I didnt jump when she says, that I no longer had email access to anyone but her in the organization. I had to put a complaint thru customer support who did reply but said they couldnt help. It wasnt like that when I started. The person threatening to fire me knew I had no recourse and was on a power trip. I deleted my account and terminated my contract. I dont work for companies that use threats as a form of communication, altho as I said Im sure nobody but her knows about her actions because the place is so disorganized.

We recently stayed at an airbnb in la Jolla San diego. The area is exceptional however this airbnb on Taft st. In birdrock fell well short of the mainly 5 star reviews given. If you look closer at the reviews after staying there you can tell there's a disconnect with the property and the reviews. We posted a 3 star review for the unit in question and were immediately harassed by the owner. She offered money back to take the review down however in hindsight I think the review should have stayed. The owner gave us half of the agreed amount prior to removal and then ghosted us after. When we approached airbnb they basically said we needed to contact them upon arrival so they could send us elsewhere. I appreciate that however when you're on vacation and just arrive at 830pm the last thing you want to do is start looking for another place wasting precious vaca time. Add insult to injury, after taking down the review and not getting our full amount agreed upon airbnb said we couldn't have the review reposted nor could we post another review. BS

I GOT SCAMMED BY Airbnb after booking a room with a TURKISH couple in Istanbul and when I arrived in the airport the Turkish host sent me a text that her face blown like a balloon and she is in hospital and phone is dead and some blahs.
It seems like once they got their money they stop responsing or answer my calls. Shame my first visit to Turkey and I'm very very disappointed scammers everywhere taxi drivers babershop once you speak English they rise the price

This was my first time using airbnb and I will never use it again and never recommend it to anyone! I had a long term reservation (originally supposed to be 5 months) but experienced problem after problem.
1) My reservation was a long term and during it I occasionally traveled to other cities in the country for a few days, but would leave the majority of my stuff at the place I was staying in, thinking it would be safe. While I was gone, my host had put up a second listing of the apartment (which was two bedrooms, mine and hers) and rented out MY room to other travelers. She packed up all my stuff and would rent the room out to other people when I wasn't there. I only found out because I came back early one time, all my stuff was still packed up (taken out of the closet and shoved into my suitcase) and someone had forgot their slippers in my room.
2) I contacted airbnb about how I could move out without the cancellation policy being enforced, and they told me to just put in a request to alter the reservation and then I wouldn't be stuck paying the 30 day fee for not giving notice. Later that month I was charged $400 from airbnb and they told me it was because my host enforced her cancellation policy and they couldn't refund me the money even though they gave me misleading information.
Basically, airbnb gave me wrong information and I was penalized for it. They scam you out of your money! And to top it off I was living with a crazy person for almost 3 months!
Never use airbnb!

I had two absolutely different experiences with Airbnb the first time I used it on a trip to the Catskills. The first Airbnb experience was phenomenal, the owner provided us with more than what was listed and he was not even a super host. However, the 2nd experience was much below average and provided false information about rooms, bathrooms etc and this person was apparently a super host. The property listing still remains the same even after we requested to correct it for future bookings. The owner literally stalked us, and every one of the 9 people on our trip felt he was crazy, who after my review wrote back false allegations which Airbnb refuses to verify. We have all the correspondence and photos to prove everything we wrote. We were accused of leaving the place dirty which doesn't make sense anyway. They charge a hefty cleaning fee and we did NOT leave it dirty. We have photos to prove that.
I'm including here the address of the property which had incorrect information. It claims to have 6 bedrooms and 3 bathrooms but the property has 5 bedrooms and 2 bathrooms and for 3 families. For 9 people it was extremely inconvenient and wrong information. When I asked the host he asked why do 9 people need 2 bathrooms!
The 6th bedroom and 3rd bathroom was in another property a drive away and it wasn't even ready for us.

I booked a 15 Guest luxurious south beach suite with rooftop in Miami on 9/21/21 for my bachelorette celebration that is on March 24th - 29th 2022. On March 18,2022 my host asked me for a list of all the guests that were attending the Airbnb so we can have access to the place with a few additional questions about parking and pets which we had neither.On March 20th four days before our trip the host cancelled our reservation for the reason being "unauthorized party" we have a full itenary in Miami with family and close friends to site see and hang out at the beach. We did not have a party planned there as we book attractions and things to do and just needed a place to sleep. Also nowhere in the Airbnb posting said anything about no bachelorette or bachelor parties which a lot of Miami Airbnb's state they do not allow, so we were really careful when selecting this place. We booked all our activities around this location and planned and paid for everything. 4 days before our flight to Miami from UT the host cancelled our reservation. This was a horrible situation and really left us in a bind. When calling Airbnb support they told me there was nothing they can do. This was a terrible experience and I was not even able to leave a review to inform other potential guests that this guy Jason from Miami will cancel your reservation 4 days before an all paid expensive trip. I will never recommend or use airbnb again. Airbnb said all hosts are allowed to cancel a reservation 3 times a year and it doesn't matter if they cancel 4 days before an all paid. Very disappointed and sad that this all happened.

This company is a joke. They will not refund you money and resort to the Host has to approve. Funny thing is the Host says the opposite and said He would not refund, that Air BandB has to do that. Do not book anything with Rob and Nicole@ DreamVacations in Tarpon Springs (Boekeilla Condo). They are a joke and thieves as far as i'm concerned. STAY AWAY from these people….

If I could give negative stars I would. Booked a long term (8 months) stay with AirBNB with the clearly stated cancellation terms "Free Cancellation for 48 hours. After that, cancel before March 1 for a full refund minus the first 30 days and the service fee." I had paid the ' first 30 days and service fee ' when I booked it, so it should have net zero - no refund and no charge, as today is January 16, over a month before the deadline to cancel. Well, just looked at the card I had on file and AirBNB charged me $2,480. I immediately was on the phone with AirBNB customer support, where I recieved the worst sales associate I have EVER spoken to, who was condescending, and also would not read the terms that AirBNB themselves has for their long term stays, and then also would not listen to anything I was trying to read to him from the terms. Then, rightfully livid, I asked for his boss, where I was told that "I am a senior team member, and it's not my boss, it's my 'team lead'." Just one example of the poorest customer service I've ever received. Then, finally a manager gets on the phone, who is *marginally* better, and says she can neither confirm nor deny that the charge was inaccurate, and she will get back to me in 24 hours after investigating it. Literally, it is a madhouse of a soap opera over at the AirBNB customer support line. If they do not refund the fraudulent charge per their own terms, I will dispute it with my card company. If they can't refund it, AirBNB will definitely be seeing a lawsuit from me.

Do Not Book through AirBnB. I have been seeking refund from AirBnB and Host for Magaritaville St Thomas since July 18,2023. They are a BIG SCAM. They do not support the Guest. They refused to release my deposit due to me having to cancel due extenuating circumstances. I canceled on July 18, for a trip scheduled 8/13-19/23. Their cancellation policy is very dubious and unclear for the Guest who are seeking Refunds. I had until 8/6/23 to get at least 50% of my deposit. AirBnB pretended to act on my behalf by contacting my Host to at least give me at 50% refund. The Host refused over and over again. I contacted her myself and in her reply to me in the chat section, "you are getting $0 back" then she blatantly lied and said I wanted to book another Villa at Margaritaville. In fact we will not be going to St Thomas at all. I have filed a claim with the Better Business Bureau and my bank. Beware AirBnB has an unintelligible hidden clause regarding refunds to clients. They will not send you a copy of the contract, they will only explain in their words or through chat or call you like robots repeating the same information. I am relentless and now I want my full refund of $2612.13 back immediately for all of the phone calls, chats and aggravation. My next step will be to take them to Small Claims Court for the maximum allowable and to call CBS news NY. Again, book with caution if you desire to.

DO NOT USE THIS COMPANY THEY LIE AND STEAL AND DECIEVE, AND SO DO ALL THE HOSTS INVOLVED, THE FIRST PLACE I STAYED WAS UNDER CONSTRUCTION SO EVERY MORNING I WAS WOKEN TO BANGING AND SAWING, THE SECOND PLACE I WAS SCARED TO CHECK IN AS THERE WAS NO PICTURE OF THE FRONT AND IT WAS DESCRIBED AS BEAUTIFUL BUT IT WAS IN THE MIDDLE OF A BUSY MARKET STREET AND MY 14 YEAR OLD SON WAS SCARED TO STAY THERE SO I CANCELLED AND THEY WOULD NOT RETURN MY $1200. 00 THAT I PAID FOR 1 MONTH, THE PLACE I ENDED UP STAYING IN WAS ALSO DESCRIBED AS BEAUTIFUL BUT HAD NO WATER IT WAS ADVERTISED WITH A/C BUT IT WAS BROKEN AND HAD A SEWER SMELL THROUGHOUT THE HOUSE WHAT A WONDERFUL EXPERIENCE SO AIRBNB THEN LIES TO YOU AND DOESNT REFUND YOUR MONEY THE BIGGEST SCAM I EVER HAD TO DEAL WITH WHAT AN AWFUL EXPERIENCE LIKE IVE NEVER HAD TO DEAL WITH BEFORE

As previous client of this service I realized to several bad experiencies policies established around this business benefit unilateraly hosts while affecting guests. Situations involving guests safety, noise on reserved locations, lack of communication from hosts and a big list of other concerns and issues are never considered when it comes to cancelling reservations and getting refunds.

The last expefience I had involved a last minute cancellation from a host (without any penalties for the host), incurring in a last.minute alternate reservation. When realizing this last reservation was involved in the murder of a known DJ and trying to cancel it via host and airbnb support they both decided to rob me by sticking to their policies - regardless of my safety and mental health concerns. Sharing screenshot of the lack of support and customer service from airbnb deciding to close my case and benefit the host - charging me for a srrvicw I never used.

If you ever consider making use of this service think it twice: Once you make a reservation there is no way back. It doesnt matter the factors leading you to complain to cancel it, Airbnb will benefit the host and you wont be able to get any refunds.

Airbnb, businesses like yours are fully driven by guests. Focus on your customer service if you want your business to be successful, and protect guests more than hosts.

You'll have a problem with Airbnb if you have a problem with a location. We stayed at a flat with a plumbing issue, so we had to quickly move locations, as we had been without the use of a toilet from the night before. We went to the Airbnb website, where there was no telephone number to be found. We scrambled to find a hotel to stay in and then made a claim online at Airbnb. Once we returned home and received a call from Airbnb, we were told that, if we had called Airbnb BEFORE going to the hote, l they would have covered the cost of the hotel. BUT OF COURSE THEY GAVE NO PHONE NUMBER ON THEIR WEBSITE TO DO THAT! Wasn't that convenient. The only way we were able to get in direct contact was to hit cancel on the reservation and then a week later (after we were home) THEY CALLED US!

Atrocious and horribly slow phone and email support by inattentive and inarticulate customer service employees.

In my attempt to resolve a billing issue, which began on May 19th, and is still unresolved, I experienced numerous instances of 35 to 45 minute hold times to speak to a customer service representative, often followed by another 10 to 20 minutes on hold while they researched the problem.

I experienced numerous instances of emailing detailed information to customer service representative Garret who repeatedly ignored my specific requests for action to be taken on his part to resolve the situation expediently.

I have repeatedly requested he provided me with contact information for his supervisor which he still has not to this day.

In a phone call to a different customer service rep on May 28 or 29th I was promised a return call from a supervisor by the end of the day. As of this day, June 3, that has still not occurred.

I have spent three hours of my life attempting to resolve a situation that should have been resolved in less than 30 minutes. It remains unresolved as of today.

While I love the concept, and I've found some lovely homes and hosts, this is I classic case of growing too fast to provide quality customer service to the customers who have fueled your phenomenal growth.