Airbnb

WARNING Preciosa casa independiente con jardín HOST ELSISA

Watch out for:
Preciosa casa independiente con jardín
Albufeira, Faro, Portugal host is Elisa. Has photo with partner in pic.

This sight looks great and convenient at first.

The apartments are not monitored and very rarely look like the photos, from the reviews I see here it is not only me.

We rented a place that was not fit for a dog to live in, the owners were living in a caravan in the garden, the place stunk the furniture and bedding was crawling and looked around 30 years old, there was no pillows and the bathroom metals where all rusted.

Also the hot water lasted less than a minute and a half.

Awe ended up sleeping in the car and leaving the dogs in the house.

This is not a professional service and standards are not monitored, which gives people the chance to rent out s**t holes.

Terrible service my daughter booked us a five night stay in London. About two weeks later she got notification that the host had canceled our stay due to the fact that the owner of the property no longer allowed her to rent it out. So we made another reservation. We also booked five days in Paris. Now we have received notice that that apartment is also no longer available due to the fact that the actual owner of the property did not want to properly used as an Airbnb and the tenant was just using it as an Airbnb. Airbnb does not vet or screen any of its properties properly so there is no guarantee that the owner of the property is actually the person Renting it out on Airbnb. This is an Airbnb problem they are not responsible as the middleman. They claim people can click on a button stating that they own the property but there is no research or guarantees going into that. And of course people will lie. And yet I had to submit my drivers license to have my background checked to verify that I was an OK prospective renter. Airbnb is just out to make money and doesn't really care how it messes with people with their vacations.

I booked a one night stay in a one bedroom apartment in Sacramento and had to cancel because two guests that we're going to split the cost of the apartment were unable to attend. So I cancelled. I paid $142 for the entire night and once I cancelled I only recived $35 back (this all happened within a 10 minute window when I submitted my payment and suddenly had to cancel) the rest of the $107 went to the Host, and Airbnb took $15. I contacted the host asking what to do to get the rest of my money back and she "acted" like she didn't know what I could do so I called customer service and they told me all of that money goes to her! I was furious because once I informed her that I was aware that she pocketed MY $92 her answer was "since I booked the place it went off the site when other users could have been looking to stay" which I understand but then she agrees to give me half, $46. So I gladly accept. She alerts me that she submitted the $46 dollars but to this day I have not received it! I was open and honest with her about the situation and kindly explained to her money is very important to me since I am a college student and am only working part time. I'm not saying everyone out there is like this but first impressions are the most important! I will NEVER use this site again and believe I will spread the word to family and friends to not go near this site!

You are all better off getting a hotel! At least you can get your FULL refund back!

Last summer Airbnb was great. All my guests were cool and we got along well. In the off season however things changed. I had a guest who initally appeared okay but turned into a drunk the loud, opinionated and gross kind. I had to ask him to go to a hotel. I did not report him at the time because he did not demand a refund. I had already booked another male guest who was emailing me with inappropriate requests and gave me the impression he thought this was a dating site. I cancelled five days before he arrived because of my previous bad experience. The guest phoned me begging to be allowed to stay with me. It was desperadoville. I did not pay any attention to the postings saying that I had cancelled the booking. I also cancelled a booking a few months in advance because I could not promise the guest the room would still be available then. Another person booked in and after she arrived I discovered that I had been charged 150 in fees for the two cancellations. I tried to contact Airbnb a couple of times with no reply. I tried again and got a reply from someone called Lily who was very polite and continued to send me information from the site, but ignored my request for a refund. I pointed out the various inconsistencies in their own policies and never got a response to those. Finally Lily told me that my complaint has been resolved which it hasnt and so I have pulled the plug on Airbnb.

I HAVE CONTACTED TODAY AIR-BNB AGAIN TO RESOLVE MY ISSUE, I RANG *******1111 SHE WAS SO RUDE AS I TOLD HER TO MAKE THE PAYMENT FROM THE SYSTEM BECAUSE I HAD WAIT ENOUGH, SHE SAID I CAN BE HAPPY THAT SHE EVEN TRY TO HELP ME WITH CONTACTING THE COSTUMER. I SAID WHAT? I CAN BE HAPPY? STUPID $#*! THIS COMPANY DOES NOT TAKE ANY RESPONSIBILTY FOR THE MISSED PAYMENTS AND CAN NOT CONTROL PAYMENTS IF COSTUMER DONT WANT TO PAY YOU, THAN YOU WONT GET PAID. RUBBISH COMPANY...

I was just reading the sad reviews from the property owners and I hear you. Can I tell you that the same thing happens to renters?

Will spare the details (trust me, you don't want to hear them), but suffice it to say we had 13 EXCELLENT stays on Air BnB before we met the first property owner extortion machine. We've always been model guests, and have always cleaned the premises before leaving - to the point my girlfriend makes fun of me about it. It turns out that in cleaning the kitchen, we "scratched" the stainless steel backsplash. The host demanded (not making this up) $900 for a full replacement of an item that was likely made out of too soft an alloy for the purpose. Go figure.

In true Air BnB fashion, they charged my credit card against my wishes ($500). Let me tell you - I had called my bank a few days before to block Air BnB from doing this because they are notorious for charging renters without consent. My bank (Chase) screwed up and did not block the charges as promised... take my advice: If you anticipate a dispute with Air BnB and you don't want to go chasing your own money, CANCEL YOUR CARD AFTER YOUR STAY.

We will not be returning to Air BnB as we do not feel like we were treated fairly on this one. Sad, because we had such a good run for a while.

Wait, did I mention the undisclosed spy camera at the last place we rented? Apparently Air BnB doesn't really care about that. OMG.

If you take your chances, good luck!

We booked a home in January of 2020, before anything was known about the pandemic. My son and his fiancee were planning on getting married in Layette Indiana in July. The host name is Casey. Two months later we had to cancel because my son and his fiancee lost their jobs due to COVID-19. I sent in the cancellation notice in March. Out of the $782.00 put for a down payment I was only refunded $56.00. When I contacted Air B&B they said it was up to the host and he refused to give me my full refund. His email to me was very rude and insulting, lacking any understanding of the situation we were in, (he stated his situation was FAR worse then ours! How would he even know that) When I spoke to Air B&B a second time I was told that Air B&B was granting full refunds up to May 31st. So anyone booked after that time would not get a full refund. I feel like they stole from us. These are difficult times and a company like Air B&B should back their clients but aren't. I am so disappointed in Air B&B and will never use them again. Whatever you do DON'T book the house in Layette Indiana with a guy named Casey, he is a very difficult and unreasonable person to deal with.

I booked 7 nights on Airbnb at 25 Vanburgh Steet, Mount Gravatt QLD (Bright Breezy House), when I moved in I was shocked at what I saw: the house was in a poor condition, hairs were everywhere on beds and pillowcases, dust could be found everywhere, ceiling was moulded, rotten gutter, unless hair dryer, disgusting cups, etc.

I changed my reservation to 4 nights but got little refunded($1600 paid for 7 nights, only $239 refunded, I wish I could cancel the whole trip, but it was not easy to find an affordable place at that moment), the host admitted the refund amount was incorrect and promised she would fix it, but she lied and did nothing since I left.

I reported this to Airbnb, got no updates in 2 days, and nobody responded when I tried to contact via message. I had to ring them and was told the support ambassador was not working, and the case was transferred to another person who knew nothing about the case so I had to explain again. And again it took 2 days (he promised me that I would get update in 48 hours), nobody responded. I called them again, the same things happened. So it was just in this loop again and again, and I got no progress at all for 7 days! Not even a complaint was logged for the host. It was so frustrating and disappointing dealing with Airbnb, apparently they didn't really want to help me, and instead they were just wasting my time!

Airbnb, you don't care about your guest customers at all, all your support process is just a joke, it is a process to do nothing and protect nothing. I wish I could just rate -1 stars!

So stayed in a house off Coldwater Dr in Studio City. AvenIda del Sol... 5 bedrooms 4 bathrooms and they failed to say bring your cleaning products..., $900 for a week end. House is for sale and upon entering you cn't help but notice dead flowers dried for days crumbling on top of a glass table that hasn't been dusted since The Clinton administration. Beautiful kitchen, white cabinets, coffee spills and food all over the cabinet faces. The fridge was full of rotting produce... TV room carpet had more debris on the floor than you would find in a park after a Summer Sunday. 4 bathrooms. None of them clean. Crap and blood on toilet seats, hard water stains in all fixtures. Yellow pee stains on the floor around toilet. Dead bugs and live bugs crawling in the tubs. Really nasty. $1.5 MILLION DOLLAR asking price and the place looked like no one cared. Host unresponsive, Celia. So, make contact with air bnb send them pix, ask only for the cleaning portion of the charges to be refunded. Their reply, everyone's opinion on cleanliness differs. No refund warranted. I don't know folks, but Crap and blood on toilet seats seems like it would be a consistent poor level of clean to most people of basic intelligence. I guess if i went to air bnbs offices in Dublin I'd find them dirty, their RR's full of Crap and blood. No refund, tough sh*t Mr. Customer. Will dispute with my credit card carrier and see how that goes. Got to hold these dirt bags accountable. Won't use them, wont reccomend next time a hotel. Airbnb more like airbs

Airbnb is scammer horrible co that should be out of business. Why are they so popular if they have 1.5 star ratings on average? I was a super host with all 5 star reviews worked hard to build that status and suddenly they disactivated my Account with barely any explanation and canceled my reservations as Not Legitimate. I am 1000% legit with STR licenses, ownership docs, ID verified thats why they had me for years. It was heart wrenching pain as my business solely relied on income from my rentals. Customer service is non existent, all they're trained to do is BRUSH OFF, tell specialized team will reach out within 24Hrs. Over 2 days no one reached out. Terrible, Shocking Experience. Wrote complaint on BBB among thousands of others. Had Reservation check in today and guest was strangled without me having ability to send guest message with check in instructions. No matter how much I asked to help with this guest by giving him my ph as his didn't work, they refused to help. Lost $thousands, devastated. Airbnb should be bankrupted. If all world could just boycott them and stop using. They deserve to go down for all the pain they caused others

We booked a property by Alex's Place named
Quaint North Gulch Condo w 2 King Beds. This condo is located in Nashville, Tennessee. This condo is in a very questionable neighborhood with men drinking and loitering right outside the fenced in area of the condo. It literally required 3 different codes to gain entry into the condo. Upon entering the condo, there was a strong odor that both my wife and I immediately noticed. The instructions left at the condo indicated there were five different WIFI networks to choose to connect. Not one of the networks listed ever showed up as a WIFI network through my phone, my wife's phone, or my laptop. After troubleshooting the WIFI issue with no success, I then focused my attention on the tv in the main living area. I was unable to get the tv to work at all. After hearing yelling coming from the outside coupled with cars speeding by consistently I made the decision to leave this condo immediately. I became convinced this condo was not a safe place for my wife and I. I would highly recommend avoiding this condo and this experience has tainted my confidence in the Airbnb concept.

10/04/18
Hawaii

Gift card madness. SO MANY limitations restrictions and rules on use of their own gift cards and credit that it really spoils life... leads to problems.

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Airbnb screwed things up with the host resulting in... all of us losing about a day of a once-in-a-lifetime vacation.

Host thought we left a week early. They removed everything and threw away all our groceries. We are two families, groceries were purchased in bulk and repurchasing was a mess (as we couldn't now use bulk).

Airbnb agreed to cover some if the cost of groceries and stopped there.

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Airbnb policies prevent split payment, prevent using gift cards in a lot of ways making life difficult. In fairness the Airbnb representative when out their way to help us use gift cards, yet there ended up being a miscommunication and the host thought we over extended our stay.

In addition to returning home to an empty place, no food for dinner, no change of clothes for a shower, all the drama with the host to get everything back late at night, scrapping the itiniary for the following day, spending the time (and gas which is expensive here in Hawaii,) and all the hours to get this resolved - Airbnb has only offered partial cost of the groceries. They refused any additional compensation.

This left a rather bitter taste with our entire group.

DONT BOOK THEY TAKE YOUR MONEY AND DON'T REFUND. Terrible, terrible experience. FIRST TIME USER. I was allowed to book a two day trip where Covid restrictions forbid travel. I canceled the reservation. As soon as I determined travel was restricted. It wasn't even a full day later and I was charged $250 from the host and $120 service fee. Total extortion. Neither has been refunded and I will never use this service again. They do not value their customers, have conflicting cancelation rules and then only text cut and paste answers and call it customer service. Save yourself the headache. Disgusted and paid $370 for NOTHING.

Renters beware!

The company would not give me a refund or even offer a credit during the Coronavirus quarantine.

I reached out multiple times in March 2020 re: a May 2020 trip to Philadelphia. The government had deemed it dangerous to travel for non-essential persons, and therefore the event I was attending got canceled.

When I reached out to the owner, *******@philadelphia and asked for a full refund. They replied that they were abiding by Airbnb's coronavirus cancellation policy and asked that I go through the Airbnb website to cancel.

I received only an automated response from Airbnb saying any cancellations past April 14th are at the owner's discretion. The owner then declined the refund and said that they don't have to give me my money back even though I was canceling 2 months before the check in date.

I then had to go through the added trouble of disputing the charges with my credit card.

This is my first time ever using Airbnb. But I'll never forget how they treated me during this time, coming from New York City with everything that we're dealing right now and having this issue go unresolved added to the stress.

A company that doesn't care about you during one of the most turbulent and difficult times the modern world has ever faced, is NOT a company that's going to have your back if something goes went on your trip.