Airbnb

This is the worst service ever. I have had the worst experience with AirBnB. They really need to vet their hosts. I just arrived from Montreal to Brooklyn to find the house I was to stay in had a broken window and glass all along the patio. The host notified me by e-mail as I was driving down, but I was already en route. Hard to cancel and find other accommodations at this point. However, that's what I did when I arrived to the sketchy neighbourhood and a broken window with easy access. My 6 yo was terrified at the prospect of staying there. Air BnB's policy? Work it out with the host. The host's response "Not My Problem" and "No refund". Air BnB's policy allows you to be sent in to unsafe conditions, ripped off by a host and if you cancel the reservation you can't even write a review to warn others. This is Bad for your brand Air BnB. At the very least allow us to write a review if we've had this kind of experience.

This service does not vet their "verified" listings. If where I stayed was verified they need to change their process. I stayed in a place called Spaniards Landing in San Diego in September 2018. It was dirty, The bathroom looked like it has not been updated since the Spaniards landed. Broken tiles, broken shower handles. Unset toilet seat. The worst part was the run-around from AirBNB. A different "agent" every time to which I had to tell the sad tale. The rationale for not offering some compensation. The reluctance to agree to asking the owner to change the listing to fix the property. I also checked and the bathroom was never depicted on the site. Do NOT book through AirBNB. I am heading to Homeaway right now for my next stay!

Stayed in a Brooklyn apartment booked through Airbnb.
Old and neglected was sold as "charming."
Could not sleep in the stuffy, uncomfortable space.
Left after two nights and requested a refund for the third, supplying Airbnb with photo documentation.
Got the refund, but Airbnb removed our review because our reference to an Airbnb investigation violated Airbnb's protocol.
Airbnb refused to allow an edited version of our review to be posted to their site.
It seems to be about money at all costs rather than fair information to be available to prospective guests.

Awful experience. Despite the Covid-19 pandemic they fought me on issuing a refund. How can you refuse to refund customers when travel is restricted?! Awful experience. I will never use again and do not recommend because if anything happens that prevents your trip they are not forgiving. And I asked the host for a refund considering the trouble I was having with the company and she declined a refund. What a dreadful human. Entire encounter was unbelievable. In the end I got a refund but after I had to submit proof that travel was being restricted.

Our children wanted to surprise us with a $300.00 Air bnb gift card as a birthday gift for our trip to Ireland to celebrate this and my son gave an old email address that could not be accessed anymore. Air bnb refused to refund the funds or resent the gift card to the correct email and essentially stole the $300.00 paid to them for the gift card. Our son tried to speak to people from Air Bnb at all levels and they refused to help in any way. We are very disappointed in their lack of business integrity and they have lost our entire family as a customer for life. We plan to do a lot of traveling in our retirement but will not use Air bnb because if something goes wrong, they won't stand up for you; only themselves.

I used the app to book a weekend. When I received the confirmation and receipt emails, it only showed one night. Their solution to fix this was to re-book the second night. Now I'm getting charged all kinds of service fees and cleaning fees for two different stays. Over $400 for two nights in a $80 room. I know what I'm booking. The host knows what I'm booking. AirBNB claims to know what I'm booking, but they're charging me for way more and won't fix it. The AirBNB rep I spoke with on the phone then said it was my fault for using the app to book instead of using a desktop computer. He read me multiple scripts over and over. It seemed as if he didn't comprehend that he was supposed to get off the phone at some point and actually fix the problem. I don't have high hopes.

I didn't know that airbnb was also affiliated with rental companies for beach houses! Where is the customer protection when the "owner" cancels? All the protection leans to the home owner! I will not be using airbnb. My fam secured a house at the beach months in advance only to have it cancelled a few hours before check in! Wth. We had FOUR different houses pushed on us, otherwise we would have to cancel entire vacation (but had expectant kids and had already secured time off). VERY DISAPPOINTING

Dealing with airbnb customer service is absolutely pointless, either their emails do not go to anyone or they simply have no systems in place for dealing with customer/payment issues. Airbnb think I owe money for a booking that was never taken up, I do not owe any money and have emailed them over 25 times explaining the situation. They continue to send me emails saying asking me to authorise them to take money from my paypal account. Even when it appears an actual person has responded to my complaints/explanations, they do not appear to understand and keep sending me generic emails. This has been going on for 3 months and they still cannot resolve this. I have had to resort to blocking them from my email to make this stop.

Recently went on airbnb.ca (canadian site) and booked a place in Florida for spring break with my family. Booked a place that was advertised as $200 CDN per night. When I received my credit card bill airbnb had charged me $200 US per night. After numerous emails with Dennis from airbnb they refused to refund me the difference stating we had made a mistake. The only mistake we made was using airbnb to rent a place. Airbnb is a dishonest false advertising company that I will never use again.

Should you wish to give yourself an early heart attack...
Airbnb had a good concept but this is all it has. I met lots of nice people as a Host. The customer service is unbearable and inept; they speak in compliments and riddles, never substance, endless holding. No one is capable of resolving the smallest problem, or take responsibility.

You could not possibly get any worse customer service nor waste more time trying to resolve the simplest problem; no client satisfaction whatsoever. It took ABB from May to July to correct something (address and mapping area), never mind the random pricing which required my endless monitoring. The incompetence is rampant. After two years I quit. UNPROFESSIONAL COMPANY, Pathetic.
Id rather chew nails.

I am helping my husband find locations to stay as we relocate, I used my account to book his stays. The host rejected our stay 2 days prior because it was my account and I am not going to be there with my husband.
Air BNB threw the problem on me that I need an account per person. However, I do not want an account for me and him and two accounts to manage. Yet they don't offer an account with two profiles and then state the host can reject unless each person has an account.
Customer service was not very good at explaining and at one point just hung up on me.
I am now very wary of using Airbnb, guest beware, as other review state, they very much favor hosts.

I planned to stay with Airbnb for 1 month after a transplant surgery. Unfortunately, my surgery was delayed for circumstances out of my control. I had agreed to the "long term" refund policy and was unable to get my money back from the host. Airbnb really worked with me and assisted me to get all my money back. They were compassionate and understanding. It is nice to know that good companies still exist when something like this occurs.

I want give it a lower score if I could! Their host are frauds! I made reservation in Airbnb and paid upfront on their site in May 2017 a trip in August 2017. I even contacted the host expressing my excitement! They cancelled my reservation because they got a higher rate through VRBO! The worst thing is the service I received from Adrianna at Airbnb! She didn't care and was unapologetic and try to blame the situation to me. Don't ever use them! They have no service and the host are frauds!

Absolutely disgusted in Airbnb. "Refunded money can only be deposited into the account where the payment was made." What happens when you paid by Credit Card and have closed the account? No-one from Airbnb could tell me what happens to the money, I think it just goes to line their pockets. Disgusted and will never, ever use Airbnb again.

Booked an AirBnb holiday cottage for a week in Aberdovey, North Wales, in good faith based on the information given in the Airbnb listing. Turned up after driving for hours to find a drab, damp, dark, dated, depressing and smelly cottage situated on a dangerous road - totally unsuitable for children. We left after 10 minutes of walking into the property - having paid £603 in total for the booking. Raised a complaint with AirBnb within 20 minutes of leaving the cottage. Result is that Airbnb gave us a £50 refund of our total £603 we paid. It seems they sided with the owner - rather than the guest. And it seems they tend to do this as a rule. So as a guest if things go wrong, be warned you will lose your money - and Airbnb will not help you - no matter what they say!