AirbnbReviews 2,089

As a Superhost with over 177 reviews—most of them 5 stars, I have always offered high-quality hospitality. However, I recently received a deeply unfair review that Airbnb chose to leave active, offering me no support despite my history and commitment as a host. A guest rated my communication 2 stars, even though I messaged them daily during their 3-day stay, and they replied each time that everything was fine. They also complained about receiving "only one new toilet paper roll," when their reservation was for just two nights—and this is clearly stated in the listing. Even more concerning, they complained about a small stain on the wall—a mark caused by a child from a previous guest that Airbnb itself sent through an instant booking. In other words, Airbnb allowed a guest to damage our property, and then let another guest penalize us for it. This guest also expected us to do their grocery shopping, which is not something we offer or advertise as part of our hosting services. Unfortunately, Airbnb failed to protect its host, ignored the context, and allowed a review that unfairly harms the reputation we've worked hard to build. I'm very disappointed by the lack of host support.
Hosting with excellence should count for something.

Airbnb allowed this host to act and do as she pleases! Host lied and or exaggerated in her review of our stay!
I left a 5 star honest review!
After insulting me and my family Airbnb found no technical fault all decided by ai.
First and last booking with Pineapple Lodge and or Airbnb!
Account deactivated by my request

One of the most frustrating and disappointing experiences I've ever had.
As a first-time Airbnb user, (with the host Robert from Los Angeles) I had to cancel my reservation due to serious safety concerns beyond my control. I reached out to the host multiple times — no response. No empathy. No basic courtesy. Airbnb support kept repeating the cancellation policy and offered a small coupon, even though I lost nearly $2,000. I stayed polite and patient throughout, but there was no real help, no flexibility, and no accountability. What made it worse is that I was left dealing with all of this across time zones, stressing late at night just to get someone to help. The emotional toll was just as bad as the financial loss. This experience completely destroyed my trust in Airbnb. I don't plan to ever use the platform again, and I'll make sure others know how little support they can expect when something goes wrong

Airbnb is a disgrace when it comes to protecting its hosts. A guest named Melissa stole my personal belongings, and despite providing clear evidence, Airbnb has done absolutely nothing. No investigation, no real human support, just silence and useless copy-paste messages. I discovered the theft 14 days after her stay, as I don't live on the property — but that doesn't excuse Airbnb's complete lack of action. Their terms claim to protect hosts, but in reality, they protect thieves and leave honest hosts completely vulnerable. I've lost valuable items, time, and trust. Airbnb's inaction is beyond unacceptable — it's irresponsible and dangerous. I'm reporting the case to the police and will be deactivating my listings. Hosts, be warned: Airbnb will not stand by you when it matters most.

שבוע לפני הצ'ק-אין, ראיתי ביקורת שלילית על המקום. פניתי לכריסטינה וגם ל-Airbnb כדי לוודא שהכל תקין, וקיבלתי תשובה שהכל בסדר ושהביקורת לא נכונה. לצערי, הביקורת הייתה מדויקת מאוד.
ביום הראשון כבר הרגשתי שמשהו לא בסדר – לא היה מי שיקבל אותי, הבריכה לא נראתה נקייה, ובמהלך אותו יום הופיעו לי פריחות בעור ותסמינים שגרמו לי לגשת לטיפול רפואי.
הצוות נשלח לנקות את המקום, אך המצב לא השתפר. עזבתי מוקדם, עברתי תהליך רפואי, איבדתי זמן עבודה וכסף רב.
לא קיבלתי החזר מלא, ולמרות שפניתי ל-Airbnb – הם העדיפו לא לטפל בזה לעומק. אפילו הביקורת הראשונה שהשארתי נמחקה על ידם, כנראה שכריסטינה יודעת עם מי לדבר.
חוויה מאוד מאכזבת, גם מהנכס וגם מהיחס של הפלטפורמה. לא ממליץ.

I booked a property that clearly advertised a jacuzzi and cowboy hot tub. The photos showed a filled, working tub, it appeared in Airbnb's hot tub filtered search, and the description said "Enjoy the jacuzzi" early in the listing. Both amenities were listed as included. After booking, I found out the jacuzzi was not working at all, and the cowboy tub required an extra $60 fee — something only disclosed at the very bottom of the listing. None of this was made clear upfront. I contacted the host within 20 minutes asking for cancellation. They refused. Airbnb support also refused to help, even after I provided full documentation. Their only option was for me to cancel without any refund — despite their own policies on accurate listings. I informed Airbnb I would not be checking in, and I've since filed consumer complaints and will dispute the charge through my credit card. Airbnb failed to take responsibility for a clear case of misrepresentation. This experience showed me that Airbnb does not protect guests in situations like this. Book carefully — you're on your own when something goes wrong.

Airbnbclaims that safety is an important topic for them however the reality is that the Airbnb assistance is superficial and when an abnormal situation is experience they have a very unprofessional approach in understanding the situation and to help

I used Airbnb in Porto Portugal in Dec. 2024. I paid $1,077.60 for a reservation. Later I cancelled my reservation, and they kept the money. Disputed this with my credit card company. The response from Airbnb saying I didn't cancel. I sent proof from my account showing that I did cancel and would refund the money, but I never got a refund but was told that I now have a credit for further use. This was just one of 3 cases where they took my credit card and charged thousands of dollars without authorization. Stay away from Airbnb.

The guest booked for one person but has brought two additional individuals without my consent. This situation raises serious safety concerns, and I am being pressured to accept a booking modification against my will.

I request Airbnb to cancel this booking immediately to protect the safety and rights of all parties involved.

I would like to share an extremely frustrating experience I am having with Airbnb, where I am a provider of boat and kayak tour experiences. For over 20 days now, my experience has been blocked by the platform due to a new policy requiring insurance coverage of $1 million. As a legal and responsible operator in Portugal, I provided all the insurance documents required by Portuguese law, including liability insurance, boat insurance, and personal accident insurance.

After a long wait and numerous attempts to communicate with the support team, I received a response stating that my insurance was not adequate and that a specific "maritime insurance" was required. However, in Portugal, there is no insurance with such a designation. Portuguese insurers offer exactly the types of insurance I have already submitted to Airbnb, which are fully legal and valid for operating my business.

I have been trying to resolve this situation for more than 20 days. I have sent several emails, made more than 10 phone calls, and the only response I receive is to "wait." The chat with the support team has been unhelpful, with automated or empty responses, without any concrete solution. This incompetence on the part of the support team is causing me daily financial losses, as I cannot operate my experience and am losing customers and revenue.

I demand that Airbnb resolves this situation immediately. As a partner who generates significant revenue for the platform through the commissions paid on each experience sold, I feel disrespected and undervalued by the lack of response and solution. If my insurance is legal and valid in Portugal, and there is no clarity on what type of "maritime" insurance is required, Airbnb needs to recognize and accept the documents I have already provided, or give clear and feasible instructions.

I am awaiting an urgent response and the immediate reactivation of my experience. It is unacceptable that a long-term partner is treated this way. I will continue to expose this situation until it is resolved.

Airbnb has the worst customer service I have ever dealt with in my life. No support when things go wrong. I didn't feel safe at a place I rented and check in or stay there. They will not refund the full amount. Was promised a $300 refund, then only give $200. The reservation costed $423. I will never book through them again! This has been a nightmare!

I have stayed at three Airbnb in the past 5 months and it has been an insane nightmare. First Airbnb that I stayed in had bugs the first night and I made it aware to the Host but she denied there were any bugs. The next day she sent the exterminator out but the bugs were still there. After I mentioned to the Host about the bugs she ended up texting her daughter about the situation but mistakenly sent the text to me and it wasn't nice what she said. I translated it from Spanish to English. The window AC unit never got cold. After I finished with my stay there I went to a second Airbnb where the very first day the Host wanted to know if I would pay $900 to stay as a permanent tenant. She seemed only care about rent and money and already had a roommate staying there when I arrived. There was no communication in the first couple of days so I decided to cancel and leave after one week. The third Airbnb that I am currently still staying in has been absolutely the worst one of all. In their listing they did not say there was a toddler and two dogs but now the listing states that they do have a toddler and dogs which were left out when I booked. The toddler including the parents like to run across the ceiling and stomp, beat, bang all day long. I don't think they ever leave. My accommodations are below them and there is a tiled ceiling above me. The ceiling tiles are breaking apart but I don't think they have noticed from all of the ruckus that goes on above me. The dryer was broken for a week and was taken apart and left unusable.They also now take me for granted and they don't offer the amenities listed. I have to buy my own toilet paper and paper towels now. I also have to park my car in the street and it catches everything from the birds using it for toilet, grass blown all over it, etc so it stays a mess. There is no respect from the Hosts. The only thing they care about is your money and you're not a guest you're an ATM machine. The hosts stink and so does Airbnb!

Airbnb è un disastro totale. Nonostante prove evidenti, perizie legali, dimostrazioni valide in tribunale, relativamente a una recensione che si è dimostrata essere falsa e diffamatoria, si rifiutano di rimuoverla, ignorando completamente i diritti degli host e la policy. L'assistenza è incompetente risponde con messaggi automatici e non risolve nulla. La mancanza di trasparenza e giustizia è vergognosa. Ho perso tutta la fiducia in questa piattaforma che tutela solo chi mente. Adirò per vie legali per tutelare i miei diritti negati e per conoscere la verità dei fatti sul perché intraprendono decisioni arbitrarie a favore, forse, di soggetti ammanicati.
Farò tutto ciò che è in mio potere per fare luce definitivamente su queste situazioni ambigue.

Airbnb's reliability is questionable. I advise against booking with them. They charged my account when they shouldn't have, forcing me to get a new debit card to stop the charges. Don't trust Airbnb with your credit card information. My host, Helen, owned the Airbnb property in Biloxi where we stayed. Her driveway was in dire need of repair, with potholes larger than basketballs, raising concerns about tire damage and car alignment each time we approached the house. Below is some picture of her driveway on Porter Ave in Biloxi. Furthermore, Helen's refrigerator was antiquated and would often flood the kitchen floor, yet she refused to repair it. Additionally, Helen was an unsatisfactory host; despite paying to stay until the 14th, she requested we leave early without offering a refund. I cannot recommend using Airbnb or booking with Helen, who has been aptly described as a 'shark' in another guest's review.

Airbnb can be a scam. I booked a home for a family event in Raleigh NC and the photos on the site showed a nice home with bright light and clean bathrooms. Arrived to a filthy dirty frat house. The bathroom was so filthy that the shower curtain had brown mold stains all over the floor was caked with black dirt. The Window sill had a piece of chewed gum stuck to it. We didn't even stay one hour in the house and all said we could not sleep in this environment so we went and paid for hotel rooms. Airbnb was not helpful and the host told us that we had to give them time to fix the issue. We only booked for 2 nights so they could not fix all the dirt, bugs, mold and grime in that time. Airbnb said they would give us $500 back (one third of the price) and the host did nothing and told us they brought over new shower curtain for us to hang. I next went to my Barclay credit card (after this I no longer use Barclay) and they did nothing saying that Airbnb has a cancellation policy that they have to honor even though I did not cancel. I am sure that Airbnb does have good homes but this 10 sleeping house in Raleigh made it so I will never ever book with them again. I also tell everyone to book a hotel since they stand behind the rooms and you would not have this fight with a major hotel brand. Buyer beware as you can end up losing all your money with the Airbnb scam that they allow Hosts to post photos that are not current or accurate. It ruined the family bridal weekend and if we booked a hotel this would not have happened

Don't rent any place from Air bnb in Washington DC. We rented a place and they cheated on occupancy.it said sleeps 10, but it was only 8

Guest will stay at your property, they will destroy your property, and when you open a case with Abnb to look into the incident, they close the case without validating the evidence, and they will refuse to pay for the damage, as they will always find something in their policy to reject your case. They favor their profit more than property owners expenses. Now you are left on your own to fix your house.

I have been a super host for 6 years now and have over 1500 guests. My wife was my second host and for the last year she has had her own business accommodation on airbnb and is also a super host. We saw the rise and golden age of Airbnb, where the support team was respected by the super host because we are the ones who make the service's reputation. I recommended this service to many as an alternative to booking and helped them start an airbnb business. But now that time has passed.

Now any homeless person who created an account just yesterday using fake documents can come into your home, stay for a week, and then demand a full refund. I have encountered this more than once during my business. Previously, the airbnb team protected their superhosts from such anonymous people. But that's all in the past. Last month, such a homeless woman came to our house. We, as before, refused to make a return for far-fetched reasons. Then this anonymous person said that there had been a theft in our home and reported it to airbnb. External cameras only showed that the guest himself was in the house at that time. There is no evidence that there was any theft at all. And even if the theft was real, then we are clearly not to blame for this; the accommodation has locks that the guest himself must control. Despite all this, airbnb decided that the account created yesterday, absolutely not filled out, is more trustworthy than a superhost with a completely filled out page and a bunch of positive reviews. Airbnb simply blocked my wife's account and is no longer responding. But it didn't end there. This morning, without any warnings, questions to me or at least any message, they also blocked me as a superhost with 6 years of experience. I assume this was done because I am my wife's second owner.

Now my advice is simple: airbnb is no longer what it used to be. Don't do business with airbnb, support their competitors who would be happy to occupy their niche. It doesn't matter how long you work with airbnb and what rating you have, they will cheat you at any stupid opportunity. They don't value their partners.

The owners Seth Fisher and Heidi Brown and Rochelle Fisher are complete scammers and cheats. They will not return your security deposit no matter how good the condition is. The address is 16 41st Ave, Isle of Palms, SC *******.

My experience with Airbnb Luxe was nothing short of extraordinary. From the moment I stepped into my luxurious villa, I was greeted with unparalleled comfort and elegance. Every detail, from the stunning architecture to the impeccable interior design, was thoughtfully curated to create a truly unforgettable experience. The amenities, from private pools to personal chefs, exceeded my expectations and made me feel like royalty. Moreover, the concierge service was exceptional, catering to my every need and ensuring a seamless stay from start to finish. Airbnb Luxe has redefined luxury travel for me, and I can't wait to indulge in another unforgettable experience.