AirbnbReviews 2,100

I have been called by AirBnB twice this week (I am a Superhost with 8 properties on their site) and it's their "Pay Out" department calling. Their very own employees!
They call and tell you they have put a "hold" on your pay outs. If you ask what you did wrong they explain... nothing.They say they have a computer "glitch". Then they tell you to fill out a credit card form if you want your pay out monies to transfer properly to your bank. This is a scam.
The form gives them the right to bill you an extra 1.5% as they pay you the money that is already your money.
They also go into your account--without any authority--and change the trigger on paying you what the guest paid you. They unilaterally changed mine to $50,000/day. That means if I don't make at least $50,000 they never pay me my money.
I tried to call and discuss with AirBnB, but they told me if I complain they'll kick me off the site.
Host BEWARE. Don't give them your credit card. They are breaking their contract with you. They have no right to be inside your accounts without your authority.

Airbnb processed multiple unauthorized charges on my credit card for reservations I did not make. Despite reporting the fraudulent charges, Airbnb refused to provide assistance unless compelled by subpoena. During this process, they falsely accused me of sharing my card information, which is untrue. Their refusal to cooperate caused significant stress, inconvenience, and wasted time. I urge Airbnb to: 1. Acknowledge that the charges were unauthorized. 2. Refund the full amount. 3. Implement policies to ensure consumers are not forced to obtain subpoenas to access basic transaction details. 4. Issue a public acknowledgment or apology for falsely accusing customers.

We stayed at a property in Tournefort, France (July 12–17,2025), hosted by Dréane Wladimir. What happened to us — and how Airbnb handled it — is something travelers should know. ⸻ 🚩 Our experience with the host: 1. Unreasonable check-in – After a 12-hour drive, we requested a quick check-in. The host insisted on a 30-minute property tour, dismissing our exhaustion. 2. Sexually suggestive conduct – The host engaged in inappropriate poses, including bending over and crawling upstairs on all fours, wiggling her buttocks in front of me. She repeatedly stood too close despite my efforts to keep distance. 3. Disrespectful behavior – She shouted foul language in French as she left, then returned uninvited into our private conversation. 4. Hostility and intimidation – That evening, we overheard a 15-minute aggressive argument between the host and her partner, adding to the feeling of unease. 5. Derogatory messages – She later sent insulting messages, calling me a "weirdo," and accused me of inappropriate behavior. 6. Privacy violations – She announced she would perform daily property checks, even after we objected, later saying she would only come when our car was gone — making us feel monitored. 7. Inflexibility and pressure – Before arrival, despite warning her about possible delays, she demanded arrival by 7:30 PM, forcing us to leave Stuttgart at 5 AM. 8. Potential retaliation – She offered massage services, and after we declined, her treatment of us became colder and more hostile. We documented these issues in a formal discrimination complaint to Airbnb on August 18,2025, including explicit details of inappropriate physical proximity, suggestive conduct, aggressive language, and derogatory remarks. Airbnb dismissed the case without informing us of any outcome; the host continues to operate as normal. ⸻ 📝 My original Airbnb review (removed by Airbnb): "We feel compelled to share our concerns about our recent stay. After a 12-hour drive, we requested a brief check-in due to exhaustion, but the 30-minute rundown felt dismissive. Your suggestive behavior, including close proximity and provocative poses, made us very uncomfortable, despite our efforts to maintain distance. Your loud, insulting remarks in French as you left were upsetting. We also overheard a loud argument with your companion, which was unsettling. The daily property checks, even after we raised privacy concerns, felt intrusive, as you noted checking when our car was absent. Your inflexibility regarding our late arrival, despite prior notice due to road issues, added stress, forcing a 05:00 early departure. Lastly, your final message accusing me of acting strangely and calling me a 'weirdo' was unwarranted." Airbnb reinstated this review after my first appeal, but then removed it again two days later, stating it was "irrelevant." ⸻ 📢 Host's review of me (still public): "A very intimidating attitude, I greeted him with a smile. He had a very aggressive face, as if he was very, very angry. I think it was inappropriate in front of a woman. I tried to relax things a little by talking but there was nothing to do. Then I showed him how the facilities worked. He continued to act very strangely. It was very disturbing. I tried to communicate with him but either he turned his back on me or he went in another direction. I've never been so uncomfortable, he wasn't acting normally. In 6 years of being a Superhost on Airbnb, I've never seen this." Despite my discrimination complaint and formal requests, Airbnb has allowed this review — filled with insulting, subjective, and gender-based remarks — to remain public. ⸻ Airbnb's handling: My negative review was removed twice (first for being "retaliatory," later as "irrelevant"). The host's insulting review of me remains public. My formal discrimination complaint was dismissed, with no explanation or accountability. The host still enjoys 129 perfect 5-star reviews, which is unusual and does not reflect our experience. ⸻ 🚨 Why I am posting this publicly Because Airbnb erased my honest review but preserved the host's insulting one, I feel future guests are not being given the full picture. Guests deserve transparency. Airbnb's system, in this case, silenced the victim and protected the host. Travelers, please be cautious: the glossy 5-star reviews do not always tell the full story.

We booked an apartment in Cannes (Residence Cannes Beach La Bocca) in late August 2025, and it was a total nightmare! The residence was filthy, run-down, full of cockroaches (we found out a pest control was planned the week after!), and the atmosphere was absolutely unsafe. My girlfriend was even verbally harassed right after arrival, and local police on site told us it was a dangerous area and strongly advised us not to stay there. The apartment itself wasn't properly cleaned either. We contacted the host right away, but he brushed off all the issues. We then reached out to Airbnb support, sending plenty of photos (we also have videos) and even some recent articles from the local newspapers that certified the rundown state of the residence, but after 12 hours they simply told us we weren't entitled to any refund. So we left immediately, didn't spend a single night there, and still got zero assistance. Airbnb completely ignored basic safety and hygiene standards. We are already taking legal action accordingly, but - for sure - after this experience, we'll never book with Airbnb again, and we will advise all our friends and people we know against doing so!

Here is its latest nonsensical twist: When a host lies about an alleged discrimination, leaving out details about its part in provoking the whole matter, Airbnb doesn't investigate. They don't ask for context. They don't care about truth. They just deactivate your account and move on—no dialogue, no due process, no dignity. PS: I'm still trying to figure out, exactly how does a guest discriminate against a host? I suspect that even Airbnb doesn't know, just falsely and recklessly throwing around descriptors without a proper context or meaning. I mean, did I somehow withhold something from the host, for a particular reason or favor one host over the next? I know it sounds crazy. Airbnb now strikes again given that in the recent past it demonstrated blatantly that its operation is more about policy—than it's about safety. Airbnb sends travelers into foreign environments with zero preparation for even the most basic sanitary realities. In some countries, (Philippines) guests are expected to discard used toilet paper in open trash bins rather than flush it. No warning. No guidance. Just weeks of breathing in the fumes of soiled tissue in a sealed room, because Airbnb couldn't be bothered to flag the health risks or cultural expectations. That's not just unsanitary—it's negligent! Airbnb's support channels are performative. Their policies are rigid to the point of cruelty. And their so-called "community standards" are weaponized against guests who dare to speak up. I wasn't just mistreated—I was erased. If it think I'm going to remain silent, Airbnb has got the wrong one. Travelers deserve platforms that prioritize truth, safety, and dignity. Airbnb isn't one of them. If you're a traveler who values truth, fairness, and respect, look elsewhere—Airbnb has lost the plot.

I had a recent experience with Airbnb that makes me question the integrity of its review system and its commitment to protecting guests. We stayed with a Superhost who claimed to have hosted over 400 guests in 8+ years. Yet, when I checked, she had only 95 reviews, almost all suspiciously glowing. When we left an honest review describing our negative experience, I noticed that Airbnb did not display it at the top (even though it was the most recent) but buried it far below older reviews. This makes the review system misleading and unreliable for future users. Worse, the host responded to our review with defamatory statements, discriminatory remarks, and even disclosed our private information. We reported this to Airbnb support. Shockingly, they told us the only way to remove the host's malicious response was if we deleted our own honest review. In other words: the host's harmful, rule-violating content is allowed to stay, but only at the cost of silencing the guest. This shows Airbnb is not committed to transparency or guest safety. Instead, it seems more interested in protecting Superhosts and maximizing bookings rather than maintaining a trustworthy review system. Guests rely on honest reviews to make safe decisions, but Airbnb's practices deprive them of that right. Airbnb is failing at its core responsibility: providing a fair, safe, and transparent platform. If they cannot protect guests or uphold their own review policies, how can travelers trust this product at all?

On a one-month trip to Greece, two separate Airbnb stays were unsafe. In Chalkida, the washing machine had to be daisy-chained to a waist-high outlet, creating a trip hazard, while multiple outlets had exposed wires; drainage caused health issues and the host ignored us for over 9 days. Hoping for relief, we booked Kalabaka, where an unknown person entered through the front door while I was undressed; even after 48 hours and a police report, the host with security cameras gave no answer. Airbnb's Safety Team dismissed our case, never refunded us, and both listings remain active.

Review:
I booked a property in Hua Hin, Thailand with host "Balaji" (Airbnb profile link) and paid €900. I later informed Airbnb that I could not travel due to serious safety concerns. The host refused a refund, claiming January was already fully booked. This is a blatant lie. I have screenshots from Airbnb itself showing the property is still completely empty in January — no bookings at all. Yet Airbnb closed my case, refused to review my evidence, and allowed the host to keep my money for a stay that will never happen. Airbnb has now ignored 18+ messages from me and keeps hiding behind "policy," even when it's clear the host is engaging in fraudulent behavior. This isn't a cancellation policy — it's theft, and Airbnb is enabling it. Guests, be warned: your money is not safe with Airbnb if a dishonest host decides to lie. They will close your case without investigation and side with the host. I'm publishing this review on every platform so future guests don't become victims of the same scam. The host kept €900 under Airbnb's "cancellation policy," even though I never stayed at the property. This feels like theft and Airbnb is enabling it by refusing to intervene. Be warned: if something goes wrong, Airbnb will hide behind policies instead of protecting guests. I strongly advise against booking with Balaji in Hua Hin, Thailand, or trusting Airbnb with large bookings.

I contacted Airbnb on 7/27/2025 when I discovered two kinds of mold in the apartment that I spent $4,948.74 on. I provided photos and videos of the mold on the bedroom walls, behind the headboard, and on the pillows. I asked for relocation to an accommodation that adhered to Airbnb's Health and Safety Standards as listed on their website. Airbnb's Health and Safety Standard's clearly state that listings must be "free of known hazards (ex: mold)," which I reiterated many times over the eight hours I communicated with support. I communicated that I needed an accommodation that met their Health and Safety Standards, but Airbnb refused to relocate me because "it would be a long hassle" and "they have to give the host a chance so it is a fair outcome." They also told me I wasn't allowed to clean the mold, but had to live in it, as they wanted to investigate. Airbnb claimed to have tried to call me, but there was no missed call from them, and then they closed my case. I spent six days contacting Airbnb. Airbnb refused to provide a refund or a health inspection: their Health and Safety policy is a lie. I was left in an unsafe environment with no meaningful support or resolution. I used Airbnb because I thought they provided and guaranteed a level of safety to their customers, but this is a marketing facade for exploitation.

I am a verified host on Airbnb who trusted their AirCover Host Protection, but when a guest seriously damaged my property, Airbnb completely failed me. I submitted all required evidence — photos, videos, bills, even receipts from repair shops — but they still denied reimbursement without a valid explanation. I followed their rules, contacted support multiple times, even escalated to senior case managers, but got no justice. This platform prioritizes guests over hosts and offers no real protection to the people who help them run their business — the hosts. If you are a host, beware. Airbnb can abandon you without warning, no matter how strong your case is. Their support is scripted and robotic. I have already filed a BBB complaint and will continue to warn other hosts through public reviews until I get a fair resolution. Very disappointed and feel cheated. Airbnb must be held accountable.

As a Superhost with over 177 reviews—most of them 5 stars, I have always offered high-quality hospitality. However, I recently received a deeply unfair review that Airbnb chose to leave active, offering me no support despite my history and commitment as a host. A guest rated my communication 2 stars, even though I messaged them daily during their 3-day stay, and they replied each time that everything was fine. They also complained about receiving "only one new toilet paper roll," when their reservation was for just two nights—and this is clearly stated in the listing. Even more concerning, they complained about a small stain on the wall—a mark caused by a child from a previous guest that Airbnb itself sent through an instant booking. In other words, Airbnb allowed a guest to damage our property, and then let another guest penalize us for it. This guest also expected us to do their grocery shopping, which is not something we offer or advertise as part of our hosting services. Unfortunately, Airbnb failed to protect its host, ignored the context, and allowed a review that unfairly harms the reputation we've worked hard to build. I'm very disappointed by the lack of host support.
Hosting with excellence should count for something.

With the large profits Airbnb makes, they need to verify the representations of renters and stop throwing customers to the wolves. The vast majority of those renting out spaces via airbnb are lazy, cheap liars plotting to rip off customers. There's no way to know that the property in Henderson, Nevada you just paid hundreds to rent is as represented, and Airbnb makes no effort whatsoever to verify any of the representations of the property "owners". Airbnb is so dishonest and greedy, they deserve repercussions.

Airbnb allowed this host to act and do as she pleases! Host lied and or exaggerated in her review of our stay!
I left a 5 star honest review!
After insulting me and my family Airbnb found no technical fault all decided by ai.
First and last booking with Pineapple Lodge and or Airbnb!
Account deactivated by my request

One of the most frustrating and disappointing experiences I've ever had.
As a first-time Airbnb user, (with the host Robert from Los Angeles) I had to cancel my reservation due to serious safety concerns beyond my control. I reached out to the host multiple times — no response. No empathy. No basic courtesy. Airbnb support kept repeating the cancellation policy and offered a small coupon, even though I lost nearly $2,000. I stayed polite and patient throughout, but there was no real help, no flexibility, and no accountability. What made it worse is that I was left dealing with all of this across time zones, stressing late at night just to get someone to help. The emotional toll was just as bad as the financial loss. This experience completely destroyed my trust in Airbnb. I don't plan to ever use the platform again, and I'll make sure others know how little support they can expect when something goes wrong

Airbnb is a disgrace when it comes to protecting its hosts. A guest named Melissa stole my personal belongings, and despite providing clear evidence, Airbnb has done absolutely nothing. No investigation, no real human support, just silence and useless copy-paste messages. I discovered the theft 14 days after her stay, as I don't live on the property — but that doesn't excuse Airbnb's complete lack of action. Their terms claim to protect hosts, but in reality, they protect thieves and leave honest hosts completely vulnerable. I've lost valuable items, time, and trust. Airbnb's inaction is beyond unacceptable — it's irresponsible and dangerous. I'm reporting the case to the police and will be deactivating my listings. Hosts, be warned: Airbnb will not stand by you when it matters most.

שבוע לפני הצ'ק-אין, ראיתי ביקורת שלילית על המקום. פניתי לכריסטינה וגם ל-Airbnb כדי לוודא שהכל תקין, וקיבלתי תשובה שהכל בסדר ושהביקורת לא נכונה. לצערי, הביקורת הייתה מדויקת מאוד.
ביום הראשון כבר הרגשתי שמשהו לא בסדר – לא היה מי שיקבל אותי, הבריכה לא נראתה נקייה, ובמהלך אותו יום הופיעו לי פריחות בעור ותסמינים שגרמו לי לגשת לטיפול רפואי.
הצוות נשלח לנקות את המקום, אך המצב לא השתפר. עזבתי מוקדם, עברתי תהליך רפואי, איבדתי זמן עבודה וכסף רב.
לא קיבלתי החזר מלא, ולמרות שפניתי ל-Airbnb – הם העדיפו לא לטפל בזה לעומק. אפילו הביקורת הראשונה שהשארתי נמחקה על ידם, כנראה שכריסטינה יודעת עם מי לדבר.
חוויה מאוד מאכזבת, גם מהנכס וגם מהיחס של הפלטפורמה. לא ממליץ.

I booked a property that clearly advertised a jacuzzi and cowboy hot tub. The photos showed a filled, working tub, it appeared in Airbnb's hot tub filtered search, and the description said "Enjoy the jacuzzi" early in the listing. Both amenities were listed as included. After booking, I found out the jacuzzi was not working at all, and the cowboy tub required an extra $60 fee — something only disclosed at the very bottom of the listing. None of this was made clear upfront. I contacted the host within 20 minutes asking for cancellation. They refused. Airbnb support also refused to help, even after I provided full documentation. Their only option was for me to cancel without any refund — despite their own policies on accurate listings. I informed Airbnb I would not be checking in, and I've since filed consumer complaints and will dispute the charge through my credit card. Airbnb failed to take responsibility for a clear case of misrepresentation. This experience showed me that Airbnb does not protect guests in situations like this. Book carefully — you're on your own when something goes wrong.

Airbnbclaims that safety is an important topic for them however the reality is that the Airbnb assistance is superficial and when an abnormal situation is experience they have a very unprofessional approach in understanding the situation and to help

I used Airbnb in Porto Portugal in Dec. 2024. I paid $1,077.60 for a reservation. Later I cancelled my reservation, and they kept the money. Disputed this with my credit card company. The response from Airbnb saying I didn't cancel. I sent proof from my account showing that I did cancel and would refund the money, but I never got a refund but was told that I now have a credit for further use. This was just one of 3 cases where they took my credit card and charged thousands of dollars without authorization. Stay away from Airbnb.

The guest booked for one person but has brought two additional individuals without my consent. This situation raises serious safety concerns, and I am being pressured to accept a booking modification against my will.

I request Airbnb to cancel this booking immediately to protect the safety and rights of all parties involved.