Airbnb

I booked my room in Romania using my credit card. I was charged $500 swiftly and sent a confirmation code. When I showed up at the property, the owner refused to let me in. She couldn't speak any English and I couldn't speak any Romanian. Long story short, I had to spend the night in the street, cold, hungry and helpless. All hotels in the town were fully booked due to a christien event. It was risky as well because I had cash, laptops, cameras, cell phones etc. in my backpack. Romania is not the safest place in Europe. I called Airbnb for help but the lady refused to help me because I was calling from a Romanian phone number that she couldn't verify, or she just didn't want to help. Ten days later, I called again for a refund at least as I only had one credit card that worked in Romania. This time I was told to wait for another 15 days for a full refund. I don't know if Airbnb is really worth it when there are so many other options. For me, this was the first and the last time to book with Airbnb. Please don't put yourselves in precarious situations like me, go to professional hotels instead (I'm not saying that they are perfect).

We booked a 30 day rental with Airbnb and showed up a day before to check the place out. The building was empty and there were signs all over the property saying the place had been fumigated the day before. We changed our mind about staying there because of our dog and because I have long term respiration issues and didn't want to get sick. We contacted Airbnb and they said the host would have to approve the cancelation which he did not. We tried to dispute the charge with the bank but Airbnb ended up taking all the money, over $2500 dollars! We didn't stay a night in the unit and the host knew it. This is outrageous in my mind. We had other problems with other stays but the owners were always understanding and we got our money back but obviously this fella wanted our money. I understand Airbnb had to take care of their hosts but explained our situation to numerous customer service reps and thought they would work with us but no. We tried to communicate with the host but he didn't return any communication until the time was up for us to cancel. A lot of hosts are very responsive but this guy was not, and Airbnb kept telling us what a great host he was. Sorry, not!

I recently had my trip cancelled, TWO DAYS BEFORE the trip. To add insult to injury, I was offered either a refund, or that if I re-booked with Airbnb, they would credit me up to $75 if the new host charged more- all this with TWO days notice.

When I contacted the host directly, she said it was due to an Airbnb error in double-booking some of the days of my stay- and since they paid a slightly higher price, my reservation was the one chosen to be cancelled.

I coudn't find anything decent on AirCrapNB, so I ended up paying nearly $1,000 more to book a hotel with 2 days notice.

Absolutely LOATH aircrapnb, and please think CAREFULLY before using, either as a customer (you WILL be screwed) or as a host (they are concerned SOLELY with maximizing THEIR income, and not concerned AT ALL with your finances OR reputation).

DO NOT USE!

Airbnb is actively allowing scammers to be verified on their website showing properties for rental! I have lost £1,044 due to this and Airbnb have not help recuperate these funds whatsoever! When speaking with Airbnb they have said it is not their fault that scammers are on their website and actively scamming people. If Airbnb are not doing anything to police their own site how can anyone be safe? This company is unwilling to take any responsibility nor perform reviews to prevent this from happening.

When looking at a property photos were advertised showing the property and stating to email first to get a quicker response on their profile and photos. During the sign up process I no pop ups were ever seen waring you of these dangers, though Instant Book was! Everything was their to part with your money not protect it!

Working in Fraud and Payments I am one which can spot these scammers a mile off though if I can be scammed it shows how easily anyone else can!

After contacting the Fraud Team and Police they have advised that this is aiding money laundering!

Airbnb when will you listen and actually protect your customers?

I had experienced at so many lack of solutions, rudeness, time consuming, being on the phone hrs to after all that time received. You can even try the prompts and does not get you any where. I try email them and does not work either.

Please do not book with them, if there is a problem you will either loose your money and or your reservation. I have a rental and they even send me a tax for, that I gave to my tax assistant and after submitting my taxes, Arbnb sent me a note saying to disregard the tax form as it was not properly done. One rentr made damage in my bathroom home and caused a flood, and their suppose coverage never worked, yes, that million dollars they claim they will have on your property. So far it has been a horrid experience: hrs in the phone with same issue and then after you spell your name, address, and give them pin codes, they have no absolutely idea how to resolve your issue and later they will send you an email saying that your issue will be solved in a couple of business days. Yes, that issue that you already spent hrs in the phone and proving emails and receiving codes. The should not be in business at all because they only cause problems, headaches and make owners loose more, get damaged their properties and devalue the time spending with the, They should just go bankrupt.
Elizabeth

I've been hosting using AirBNB the last couple months and find the app and company policies to be quite unfair for us hosts. For example, anytime someone has an inquiry/question you as a host must pre-approve them staying with you in order to avoid penalties. I have had several guests ask to park at my place for up to 3 weeks while they travel & only book 1 night at my place. Because I don't have parking available beyond the nights a guest stays at my place, I don't pre-approve' these types of questions, however I always respond in a timely manner. Because I don't automatically pre-approve these requests, I get punished by my approval percentage' rate dropping and therefore my listing is dropped to the bottom part of all searches in my area, even though my price & location may be more suitable for guests. I also couldn't approve someone who wanted to check-in at 7am because I had a guest in the room & checkout is at noon for my place. Because I didn't approve the person who wanted to check-in at 7am I again got penalized for not approving the 7am check-in. Their customer service is also not good, lengthy wait times to speak with someone and untimely responses to online questions. It's truly an unfair system for hosts & I will no longer be using AirBNB.

We had planned a week in May in Manhattan. The reservation was made in January. While we were in Turkey, two days prior to the commencement of our stay we were notified that our reservation was being cancelled because of plumbing problems. Airbnb told us that are money could be returned or we could try to book another place with them. Enter Burak. He had a place, not in the area we would have liked, but being thousands of miles away, we had little choice. So the deal was set, we thought. We advised Burak that our plane would be arriving at JFK at 5:30 PM and we would meet him at the apartment at about 7:30 to pick up the key. He said that would be impossible because the key could only be obtained between 1 and 5. We tried to explain that our plane would not even be on the ground then. He could not alter the rules. We called Airbnb but they told us Burak was the person with whom we had to deal. As a matter of fact, an Airbnb agent hung up on us.
So we checked into a hotel at the airport and contacted Burak saying we would meet him at the apartment the next day at 1:30 PM. Burak said that was impossible. The key would only be available between 4 and 5 Pm.
Our concerns that we raised to Airbnb were ignored. We lost all the money we had paid for our week's stay, thus far.
I have booked with Home away and with 9flats and had only had positive experiences.

I have been having problems with my current reservation. July 8. As soon as I moved in 3 days problems with Tv. Then July 20,22 turned off the water no air conditioning had to leave my condo. Then July 25 ceiling leaking still not repaired the hole in the bathroom I can hear people upstairs while I'm in the bathroom. Told Airbnb. I'm in an unsafe place with no privacy they don't care ignore me. Jerking me around by sending places that are too expensive 3000-5000 dollars. Then send me places that don't have elevators when I told them I needed an elevator because I have a cart I travel with. Don't contact me when they say they will. I'm in an unsafe place concerned for my safety they don't care. Won't give e me my money as I have to book another place. I want to book it not with Airbnb. Don't contact me so they withdrew my money when they knew I was looking for another place. So disgusting. There not helping me because I'm being set up by the police to look like a crackhead / drug dealer.

Upon checking in to an airbnb in LA for a two week stay hosted by a man named Phyllis, I had to do a massive cleaning up of the entire place. There were dried chicken bones in the fridge, along with mold and other disgusting items. I was forced to go the store and purchase cleaning supplies to clean his fridge along with the entire airbnb. All the dishes were caked with dust and water marks. I did all this after checking in almost 4 and a half hours after the agreed upon check-in time, because he said he was waiting on your "maid/cleaner." For which he then agreed to reimburse me for half a day rental price. Then of course he never did. I even had to take out the trash! I chose not to write a negative review because that is not the kind of person I am, even after all that I went through. The host then had the audacity to write a negative review on me. Accusing me of "smoking" inside his nasty little Airbnb. After reading the negative slanted review you he wrote about me, when there was no smoking done in the house, I encouraged him to take it down or I will have to pursue other avenues to resolve this situation with Airbnb. As I dont think other renters should have to check-in to such a dirty and unkept place as where trash is full and bedding needs to be washed. Phyllis in LA with "Bugalo" DON'T rent it! It's absolutely disgusting!

Don't be fooled. The luxury house in Puerto Plata Dominican may look GREAT, I never saw it. I booked Aug, 2- Aug. 6,2016. Sent an email to Dale Benson on July 31, to get information on how to gain access to the house, how far was it from the airport, etc... NO ANSWER FROM DALE... I called the contact number, it is to a US phone number. The person who I spoke to (Eric) stated he would email Dale so he could contact me... NO CALL FROM DALE... I contacted Airbnb, they sent me a email to review their representative, NOT DALE... They stated since the host cancelled the reservation I could not review him... HOW CONVENIENT...

Horrible is the best way to sum up my experience. I trusted that reviews on that site to book my family vacation and our expereince was terrible and we were trapped in South Padre in a condo with more problems that it is worth to list and mean staff that had no customer service training. I will NEVER book with Airbnb again PLEASE do not trust the reviews they are NOT accurate and if you have problems social media is your only way to respond.

We have been with Airbnb for about 1 1/2 years we are Super Host and never have had any issues until last week. I accidentally unblocked dates that should have been booked and someone booked right after dates were unblocked I contacted the guest that next am and told him what happened they said no problem but Airbnb said they just updated their cancelation policy and charged me $187.50 THEY ARE TOTAL SCAMMERS and must be doing horrible as a company to treat loyal super host so poorly. They need people like us more than we need them. I will be booking on my own as much as possible having guest fill out a guest booked so we don't need to use Airbnb also going to use VBRO ams BOOKING.COM. BEWARE and read all their policy's to avoided them scamming YOU as much as possible

I just spent four days on the The lost Coast in Northern California. We traveled 7 hours. There was no phone service. There was no Internet. No towers. To get the services you had to travel an hour and a half one-way.The home we rented was absolutely disgusting. The septic tank was backing up into the house. There was dog poop everywhere. The house smelled like poop. Mold in the showers. It smelled like dog Pee. Everything we used we had to clean. Fridge, stove etc. It was a 7 hour drive for a family vacation. The floors were so dirty that our white socks were black and our bare feet were black. I could go on and on for days. We could not get our deposit back becauseThe host said we had an extra car. The host told us we could just park the other cars down the road away from the neighbors so we did. Because of this they would not give us back our deposit. And because of the way the house was we were supposed to via Airbnb's policy call or email them within 24 hours with our issues or we could not get our deposit back. We had no way of contacting them in less we drove three hours round-trip. The host did come fix the septic but we had to take care of everything else. I have videos and pictures to show the conditions. Again it didn't matter to AirBNB. We had to notify them with in 24 hours. With no service to do so. I will never use Airbnb again. Beware. Use private vacation property management. They are the best.

Do you know that if you need to change your reservation for overlapping dates, you will be charged the new, HIGHER PRICE, for the days you already had reserved? They have some nice places to stay, but their reservation system is FUBAR if you need to change anything.

IF YOU WANT TO GIVE YOURSELF AN EARLY HEART ATTACK VIA DISGUSTING SERVICE & SLOW FEEDBACK & POTENTIAL F*CKUPS OF HOLIDAYS - YOU HAVE COME TO THE RIGHT F**KING SH*THOLE!

YOU COULD NOT GET WORSE SERVICE! NO ONE CAN GET ANY PROBLEMS SORTED
NO CLIENT SATISFACTION
ONLY PATHETIC SERVICE
NO SUFFICIENT FEEDBACK
NO TIME FRAMES - EVERYTHING TAKES FOREVER (IE NEVER GETS SORTED OUT OR FIXED)

I HAVE HAD ENDLESS PROBLEMS AND THIS IS JUST TO BOOK THE ACCOMMODATION - I HAVE NOT EVEN BEEN TO THE APARTMENT YET.

STAY THE HELL AWAY FROM THIS USELESS PATHETIC AND UNPROFESSIONAL COMPANY
YOU WILL HAVE NOTHING BUT PROBLEMS AND SH*T SERVICE

Airbnb is just a SCAM! Avoid
I have hosted a guest since August 2022 and the payment till today didn't reflect to my account. I have been in touch with Airbnb support since then and asked them to share the SWIFT confirmation number they have been for whole 3 months trying to get this number from what they call "payment processors" at the end they shared with me a cropped document that shows a different account number than mine and with a different currency and doesn't show either the bank that sent the transaction or the bank that received the transaction. Complete SCAM – AVOID Airbnb.