Manny M.

I've been hosting using AirBNB the last couple months and find the app and company policies to be quite unfair for us hosts. For example, anytime someone has an inquiry/question you as a host must pre-approve them staying with you in order to avoid penalties. I have had several guests ask to park at my place for up to 3 weeks while they travel & only book 1 night at my place. Because I don't have parking available beyond the nights a guest stays at my place, I don't pre-approve' these types of questions, however I always respond in a timely manner. Because I don't automatically pre-approve these requests, I get punished by my approval percentage' rate dropping and therefore my listing is dropped to the bottom part of all searches in my area, even though my price & location may be more suitable for guests. I also couldn't approve someone who wanted to check-in at 7am because I had a guest in the room & checkout is at noon for my place. Because I didn't approve the person who wanted to check-in at 7am I again got penalized for not approving the 7am check-in. Their customer service is also not good, lengthy wait times to speak with someone and untimely responses to online questions. It's truly an unfair system for hosts & I will no longer be using AirBNB.

I ordered a pair of $800 Louboutin shoes as a Christmas gift for my sister that arrived with scratches on the soles. This was quite disappointing because the scratches were obvious and it was clear the Matches salesperson didn't care enough to inspect the product prior to shipping it all the way from London to Vancouver, Canada. Their delivery service DSL didn't complete the delivery as they had promised so I had to drive to the DSL outlet near the airport to pick up the shoes only to bring them home to find they had scratches.

Manager, Ksenia got involved after learning about the situation and I'm quite appalled at her failure to rectify it.
Because of the Christmas time crunch, in order for me to have them delivered to my sister before Christmas, I asked that Matches deliver an undamaged replacement pair to my sisters address directly, Christmas wrapped and with no invoices or price tags for obvious reasons. Ksenia refused to accomodate either of those requests. I have previously worked in various customer service and high end retail businesses and a simple request such as this would be a no brainer in order to rectify the situation for a customer.

Needless to say I had to cancel my order and will be taking my business elsewhere. The shoes were ordered on December 3,2017, so this should have given them plenty of time to fix the situation in time for Christmas, which they refused to do.