Ahoyyl

I ordered the kit received it today 6/11/20 when I ordered on 4/6/20 and need I say less.
Not good, packaging jacked up with no poly gel products.
Just some crap thrown in the bag, so your not purchasing what their advertising!

I ordered these nails almost 2 months ago. NO SHOW. Did receive email stating order was on the way. Still waiting. Asked for refund on 4/25 got nothing yet. They also go by the name Bigserenity.com. If you check your email it says to continue shopping and this web site pops up. Will continue to email them every day for response and update this review.

Please do not order from here! It's a scam site. I ordered my items a month ago and no update since. Money has been taken out my account though! Ive received one automated response to the first email sent blaming corona. They have not responded at all to the next 3 emails sent. I have reported them and trying to claim my money back through PayPal.

I purchased my nail kit in may and had email a week ago to say had been delivered but when checking it was delivered to Bolton... I live 88 miles away from Bolton in the West Midlands. Emailed and they said tough basically sort it with delivery company... I have no idea who they are and isn't my responsibility to chase items. I'm fuming how they can take people's money.!

Got a tracking number couple weeks after I placed the order and the number does not work. They reply back with some corona virus excuse.

I ordered my gel nail kit several weeks ago. They have blamed covid-19 which is disgusting. They say their is a tracking number it does not work. I payed for fast delivery and hey ho guess what no product I'm tired of sending emails and only having a machine tell me to track my items omg how do I do that when it don't work, well ahoyyl your not getting away with my cash I want it back and I will get it back.

I also ordered a nail kit. I knew something wasn't right when I went back to track my item and log into my account. It said an account doesn't exist with this email. I have never heard of this site but it popped up on google and the price was cheaper than most. I wish I would have done my research first. SMH This is disappointing! Is there anything we can do?

I haven't received my order yet fake tracking number, what a disgrace. How can we get our money back? You thieves need to get caught.

Took my money and never even received a tracking number, hoping i can contact my bank. I saw this site off of facebook. So disappointed robbed me.

Do not buy anything from this place. Horrible experience. They have my money and I have no product. These reviews are dead on. Total rip off.

Don't order this you will never get your order. I've ordered nails kits last week and I paid extra money for express delivery but I didn't get any email about my tracking number so yesterday i was sending an email they reply me today with fake tracking number. It's scam.

I purchased the items back in April and have still yet to receive the items. Every time I contact customer service they give me another excuse. They even provided a fake tracking number and even changed their name. Do not buy from this company, it's a scam!

I ordered this on April 24th they said it'll take 20 12 to 20 days it's way past that and they can't tell me nothing about where my order is the tracking information I gave you his bogus this is a scam

I ordered my nail kit on 4/19/20- it is now 6/11/20 and still have not received anything. I contacted them twice. First time they did blame Covid, the second time it just gave me the site to track my order. The problem is there is no current info on where my stuff is! I demanded a refund and guess what! No response! I want my money back NOW!

I placed an order two months ago and I never received my package. They sent a fake Usps tracking number. My order has been in the same place since they sent me the tracking number. It's been four weeks since it "shipped" now. I contacted USPS three weeks after my order shipped. USPS said the company printed my shipping label, but never shipped the package. The customer service is automated. I can't get a hold of a real person.

I ordered the poly gel nail kit early April I paid more for express shipping. I've contacted their customer service from then until now and it's always a automated message saying it's on the phone at but due to covid it's been delayed. It's May 21 now. I'm so disappointed with this company.

I order a gel nail kit from this company and paid $7.99 for express shipping. When nothing arrived I emailed and they said express shipping was not an option in the UK and my goods would take 40-50 working days! I am still arguing with them they have offered to refund the shipping but I want the while order refunded as they took my money knowing they could fulfill the order. DO NOT ORDER

TERRIBLE! I paid $50 for a nail kit and accidentally put my address in wrong. I went to look for my order history and it didn't exist. The only reason I even know my order number is because I was smart enough to screenshot it. There is no documentation of my order besides my screenshot and the money clearly gone from my account. I tried reaching out to customer service which is only an automated email and didn't get a response. There was no confirmation email or receipt of purchase. You can't reach anyone and they aren't sending the products you paid for. I'm beyond upset.

I wish I had gone through all these reviews before purchasing my nail kit. It's been 2 months and when I track my parcel it's still stuck in China in the same place for the past 2 weeks now. I paid for express shipping (7-12 days) and it's been 60 days already and god knows when on earth is this thing going to arrive to the UK. I've claimed a refund on the delivery method I paid for but there's just an automated system giving me instructions on how to track my parcel and blaming it all on COVID-19. I wouldn't recommend this website to anybody. It's not worth the hassle.

This place is a JOKE! Don't ever order from there! You won't get your product and the customer service is automated! I would give them no stars if it was an option

Waste of space ordered item never recieved it and now stopped replying to emails. Needs to be shut down this site. Scammers!

I placed my order one month ago and I still haven't received my order. Also, the tracking number that they sent me doesn't work as well! Smh! Very upset! Don't bother wasting your money!

Delivery stated 7-12 days, contacted them after 3 weeks and they advised the delay is due to the fact that it takes up to 5 days to safety check the products, which made absolutely no sense. Requested to cancel the order but after ignoring my requests for over a week, they replied advising they can't refund as the order had been dispatched that day. At this point they advised that because I had paid £10 for priority shipping (this was an automatic delivery charge, not something I had selected), they could refund this. A refund which I've still never received and they wouldn't have even offered had I not complained so much. After another 4 MONTHS of waiting, a post office card came through my door saying the order was with them but needed a £25 import fee paying! Not bothered collecting it because I absolutely refuse to pay an extra £25 for an item I've waited almost 6 months to arrive. Their customer service is ridiculous and I even raised a paypal dispute 3 months ago which still hasn't been resolved. Massively regret bothering in the first place.

Stay clear unless you enjoy being scammed for delivery charges, waiting an exceptional amount of time to receive orders and then having to pay import charges