I ordered the kit received it today 6/11/20 when I ordered on 4/6/20 and need I say less.
Not good, packaging jacked up with no poly gel products.
Just some crap thrown in the bag, so your not purchasing what their advertising!
I purchased my nail kit in may and had email a week ago to say had been delivered but when checking it was delivered to Bolton... I live 88 miles away from Bolton in the West Midlands. Emailed and they said tough basically sort it with delivery company... I have no idea who they are and isn't my responsibility to chase items. I'm fuming how they can take people's money.!
I purchased the items back in April and have still yet to receive the items. Every time I contact customer service they give me another excuse. They even provided a fake tracking number and even changed their name. Do not buy from this company, it's a scam!
Scam website, do not buy!
Customer service is awful and my product still hasn't arrived after almost two months. It's coming from China which it didn't state because I wouldn't have bought it if I known. Ripping people off with ridiculous prices when it's probably stuff bought from wish! Also had to pay a custom charge last week for the parcel and it's still not arrived :) Wouldn't bother wasting your money!
I ordered a $40 nail kit in April, it is now July and I have not received it. I got emails saying it was shipped, and even tracked it for a while but it never seemed to go anywhere. No one to call, so I'm just out, the money and have no package... never again will I order from a Facebook ad!
I seen other comments that people haven't received their products and that they think it is a scam! Well it's not because I have received my items. It is just that it takes a while to process and get shipped. But here it is! And I'm excited to use it! I only gave it four stars because it does take a while to get shipped and half the time, you don't know where it is when you try to track it!
I order a gel nail kit from this company and paid $7.99 for express shipping. When nothing arrived I emailed and they said express shipping was not an option in the UK and my goods would take 40-50 working days! I am still arguing with them they have offered to refund the shipping but I want the while order refunded as they took my money knowing they could fulfill the order. DO NOT ORDER
They are crooks, I ordered something online and it's almost two months since that order and I still haven't received it. I've emailed them more than a dozen times and am sure the customer service is automated. I had to call my back to dispute the charge and it's still pending. DONOT order form this site.
I ordered my nail kit on 4/19/20- it is now 6/11/20 and still have not received anything. I contacted them twice. First time they did blame Covid, the second time it just gave me the site to track my order. The problem is there is no current info on where my stuff is! I demanded a refund and guess what! No response! I want my money back NOW!
What happens with my order, I made the purchase on April 26 and I still do not receive anything. I don't want to write a very bad comment about you, please I need my order or my money back, please reply as soon as possible. (*******@hotmail.com)
I wish I had gone through all these reviews before purchasing my nail kit. It's been 2 months and when I track my parcel it's still stuck in China in the same place for the past 2 weeks now. I paid for express shipping (7-12 days) and it's been 60 days already and god knows when on earth is this thing going to arrive to the UK. I've claimed a refund on the delivery method I paid for but there's just an automated system giving me instructions on how to track my parcel and blaming it all on COVID-19. I wouldn't recommend this website to anybody. It's not worth the hassle.
I ordered a poly nail kit on April 29,2020 and have yet to receive my product that I purchased. I received a tracking number that do not exist whatsoever and I have emailed this fraudulent company several times only to get the exact return email pertaining to Covid-19. I am completely pissed and disgusted by the behavior of this fraudulent company not only because I have been scammed out of my hard earned money but this world is already facing a tough turmoil. To whomever this may concern PLEASE read the reviews before ordering anything from this fraudulent company to save yourself from being upset because you will never receive any product that you purchase. In other words ordering from this website is like throwing your hard earned money in the trash and I will be reporting this fraudulent website to the Better Business Bureaus
Please do not order from here! It's a scam site. I ordered my items a month ago and no update since. Money has been taken out my account though! Ive received one automated response to the first email sent blaming corona. They have not responded at all to the next 3 emails sent. I have reported them and trying to claim my money back through PayPal.
Don't order this you will never get your order. I've ordered nails kits last week and I paid extra money for express delivery but I didn't get any email about my tracking number so yesterday i was sending an email they reply me today with fake tracking number. It's scam.
I ordered this on April 24th they said it'll take 20 12 to 20 days it's way past that and they can't tell me nothing about where my order is the tracking information I gave you his bogus this is a scam
Every thing every one saying is true. They giving out fake tracking numbers, changing there name and not responding to emails once u get the fake tracking number. Wishing I would have done my research I will be going after my money with my bank...
I ordered the nail kit. Never got a confirmation email. Been emailing som Amy lady and she says she can't help because my order is not in the system. The money was taken out of my account over a month ago.
Ordered it on the 3rd of March Today is the 21st June still nothing...
30£ went straight to the bin...
Please do not order from them they are f... Scumbags I swear!
I ordered these nails almost 2 months ago. NO SHOW. Did receive email stating order was on the way. Still waiting. Asked for refund on 4/25 got nothing yet. They also go by the name Bigserenity.com. If you check your email it says to continue shopping and this web site pops up. Will continue to email them every day for response and update this review.
I ordered the poly gel nail kit early April I paid more for express shipping. I've contacted their customer service from then until now and it's always a automated message saying it's on the phone at but due to covid it's been delayed. It's May 21 now. I'm so disappointed with this company.
Overview
The company's reputation is significantly marred by persistent complaints regarding delivery delays and inadequate customer service. Many customers report long wait times for products, often exceeding two months, with some alleging they received false tracking information and unresponsive support. While a few customers have successfully received their orders, most express frustration over communication issues and a perceived lack of accountability. Positive experiences are rare and primarily noted for product quality upon receipt. Overall, the feedback indicates a troubling trend of dissatisfaction, suggesting the need for improved logistics and customer service practices to rebuild trust.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members