Don't bother buying anything from this dodgy company you simply won't get your goods and can't contact them easily, but the money came out of my PayPal super fast no problem with that clearly
Delivery stated 7-12 days, contacted them after 3 weeks and they advised the delay is due to the fact that it takes up to 5 days to safety check the products, which made absolutely no sense. Requested to cancel the order but after ignoring my requests for over a week, they replied advising they can't refund as the order had been dispatched that day. At this point they advised that because I had paid £10 for priority shipping (this was an automatic delivery charge, not something I had selected), they could refund this. A refund which I've still never received and they wouldn't have even offered had I not complained so much. After another 4 MONTHS of waiting, a post office card came through my door saying the order was with them but needed a £25 import fee paying! Not bothered collecting it because I absolutely refuse to pay an extra £25 for an item I've waited almost 6 months to arrive. Their customer service is ridiculous and I even raised a paypal dispute 3 months ago which still hasn't been resolved. Massively regret bothering in the first place.
Stay clear unless you enjoy being scammed for delivery charges, waiting an exceptional amount of time to receive orders and then having to pay import charges
I also ordered a nail kit. I knew something wasn't right when I went back to track my item and log into my account. It said an account doesn't exist with this email. I have never heard of this site but it popped up on google and the price was cheaper than most. I wish I would have done my research first. SMH This is disappointing! Is there anything we can do?
I placed an order two months ago and I never received my package. They sent a fake Usps tracking number. My order has been in the same place since they sent me the tracking number. It's been four weeks since it "shipped" now. I contacted USPS three weeks after my order shipped. USPS said the company printed my shipping label, but never shipped the package. The customer service is automated. I can't get a hold of a real person.
Ordered back in May, not able to track number, there email not working, I want my money back. Please
TERRIBLE! I paid $50 for a nail kit and accidentally put my address in wrong. I went to look for my order history and it didn't exist. The only reason I even know my order number is because I was smart enough to screenshot it. There is no documentation of my order besides my screenshot and the money clearly gone from my account. I tried reaching out to customer service which is only an automated email and didn't get a response. There was no confirmation email or receipt of purchase. You can't reach anyone and they aren't sending the products you paid for. I'm beyond upset.
I ordered my gel nail kit several weeks ago. They have blamed covid-19 which is disgusting. They say their is a tracking number it does not work. I payed for fast delivery and hey ho guess what no product I'm tired of sending emails and only having a machine tell me to track my items omg how do I do that when it don't work, well ahoyyl your not getting away with my cash I want it back and I will get it back.
Ordered the nail kit like everyone else, selected the USA warehouse. I received a tracking number 2 weeks later with a CHINA shipping tracking number... sooooo IDK what the heck is going on. They do not respond to emails and send automated emails after you send them one. I'm about to dispute this charge on my card... ridiculous
Btw, changed their website to https://bigserenity.com/
I ordered my item at the end of April. Since April 14th is says it was shipped and nothing. Was given a tracking number but nothing. They do reply to emails, but keep saying due to the coronavirus situation to expect delays. This is BS.
This place is a JOKE! Don't ever order from there! You won't get your product and the customer service is automated! I would give them no stars if it was an option
DO NOT ORDER FROM THIS PLACE. ITS A SCAMMMM... I placed an order 7 weeks ago got a tracking number that doesn't exist. Sent out at least 15 email and no response but an automatic answering systems. I also paid for the extra protection for the shipment that did NOT HELP. DO NOT ORDER FROM THIS SITE CAUSE YOU WILL NOT GET YOUR ITEMS...
Waste of space ordered item never recieved it and now stopped replying to emails. Needs to be shut down this site. Scammers!
I placed my order one month ago and I still haven't received my order. Also, the tracking number that they sent me doesn't work as well! Smh! Very upset! Don't bother wasting your money!
I ordered my nails back in April and have not received my order. They took my money but no product. DON'T ORDER NOTHING FROM THEM YOU WILL NOT GET YOUR PRODUCT. IM REPORTING THEM TO THE BETTER BUSINESS BUREAU.
I placed my order in April and have not received please advice on whether or not this order will arrive and when
Scam scam scam, mad I didn't read reviews before I ordered. Sent a fake tracking number for usps and I ordered 2 months ago almost. Sad I had hope I would get it at some point, you guys suck!
A month and a half still nothing... supposed to be 7 days... I keep sending emails and emails back to back and never got an answer. Dont buy from there
I ordered April 18 and I email them 3X asking why I didn't receive a tracking # or anything. The first time they asked me to be patient because of Covid-19. I waited a couple weeks and emailed again; they said they were inspecting everything leaving the warehouse so it's be a few days. The third email got me a tracking number - THAT DOESN'T WORK! I thought oh maybe It'll just show up one day even though the tracking is no good but from what I'm seeing here, I'm guessing it won't. By the way they changed their name to BIGSERENITY so it's the same company as AHOYYL. I spent $91 and now I got scammed!
Got a tracking number couple weeks after I placed the order and the number does not work. They reply back with some corona virus excuse.
I ordered in April a nail kit I got a tracking number but no product I have emailed them over 20 times and nothing they said go to net17 to track the order and nothing a tracking number doesn't exist I tried everything and even asked for a refund of my money due to they charged my account and then 2weeks later charged my account for another 20$ so I got charged twice I have now canceled my account due to this is a scam. What a shame, shame on these ppl that are scamming during this time we work hard for the little money we spend and then we whind up being scammed from a fake website I wish I would have looked up the website before ordering.
Overview
The company's reputation is significantly marred by persistent complaints regarding delivery delays and inadequate customer service. Many customers report long wait times for products, often exceeding two months, with some alleging they received false tracking information and unresponsive support. While a few customers have successfully received their orders, most express frustration over communication issues and a perceived lack of accountability. Positive experiences are rare and primarily noted for product quality upon receipt. Overall, the feedback indicates a troubling trend of dissatisfaction, suggesting the need for improved logistics and customer service practices to rebuild trust.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members