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Agoda has a rating of 2.3 stars from 4,435 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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I've used Agoda in Asia first and now in Europe in a number of countries. I've never had any problems with any booking and have always got what I expected. It's super easy to use and pretty much always use it when I'm travelling. If there's a better site I'll use it but up till now Agoda has been excellent.
Great website to compare and book the hotel of your destination
I always get enough information about my booking & right away feedback with any request
I love to use this website to book my hotel when i am travel, because you can cancel booking without any changes! This website always has the better price on hotels.
Agoda was recommended to me by a friend many years ago. I was and continued to be impressed by the ease of use for their site along with the great choice of top hotels always at a very competitive rate. I've yet to find one more reasonably priced else where.
I have used this excellent site on numerous occasions around the world. I have found it so reliable and easy with quality rooms.
I would and do highly recommend Agoda
I searched frantically all sites for booking a 4 days trip to Dubai AND found the most fastest & crispy informations / booking. Surprisingly I am a frequent traveller and used AGODA first time. Most economical Prices...
I like the prices and easy to use platform. However, the ultimate feature to top it all of would be to allow customers to pay on checkout
Simply the BEST, and has been my default go to since I was introduced to it over 4.5 years ago. Always the best deals, the best information, the new features such as taxi helper are GREAT! The reviews are always spot on, and all accommodations booked through Agoda are HONORED upon arrival! Hands down there is no reason to go anywhere else to book your accommodations! Once you begin using Agoda you will never find a reason again to ever utilize the services of anyone else!
Compared to other portals, very convenient to book and reasonable pricing options. Difference of almost 150 USD. And user friendly site as well. Good Experience, will use this only goign forward
Pretty cool and very helpful. Even sometimes find lack information of room type, so should compare with another websites to find room you need. But the best deal is still here.
Easy to use and have most of the hotels throughout asia region...
Highly recommend this website to all...
On 23rd December, managed to get the last room available on Xmas Day thanks to quick, simple booking procedure. Hotel information is easy to access and map is perfectly adequate for driving directions. Website responds quickly.
Nothing much to say except that I'm satisfied with Agoda.
A very strategic located hotel if you arrive Medan Town by train.
Having good experience during my last 02 stays at the hotel.
STAYED OVER 4 NIGHTS/ 3 SUPER KING ROOMS WT B/F IN EARLY DECEMBER 2015.
VERY SATISFIED! AGAIN NOW BOOKING FOR FEB. 2016 ROOMS. PRICE ALREADY INCREASED. HOPE HOTEL WOULD GIVE SOME INCENTIVES FOR RETURNED CUSTOMERS.
First time using Agoda. Made a reservation 3 months before traveling. Few days before my trip Agoda sent an email demanding an image/copy of my credit card and photo ID or my booking will be cancelled. Because I was not open to send that info (it felt unsafe) y rather cancell and make a new reservation in an other website. I do not recommend using Agoda.
Easy to use and can collect points. Most importantly they always on sale!
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.