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Agoda Reviews Summary
Agoda has a rating of 2.3 stars from 4,435 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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I booked the wrong Villa and they volunteering cancel my booking so that i can book that Villa i want!
I've use Agoda frequently and it is very user friendly and nice deals are available. It even covers very small hotels to 5-star standards.
Having done research on other sites, I booked through Agoda because it provided the best deal for the Sydney hotel during their sale.
Booked a room in Sydney for latter half of January 2016. Agora provided good rates, an easy to use reservation system, and no cancellation charges. Way to go!
We have used Agoda on several ocasions and have not been disapointed with the bookings or there service
Surprisingly quick and good deal compared to other site.
Will come back for sure
Really easy to use and helping you to find easy
I am really happy to chose agoda thank you
The booking using Agoda is extremely fast and easy.
Accommodation has been as booked which is always a good start
Use this a lot in Asia, great service & value. Howard, less mosquito.com
I've booked with Agoda in China, the US, Spain, Italy, Germany and Australia. It's always been simple and secure with non of the frustrations that go with other booking sites. I've even made mistakes and had to phone a human and actually spoken to someone who cares, speaks good English and was able to easily solve the problem at no cost.
Agoda.com never fails me to provide an easy, secure & quick hotel booking service.
However, the exclusion of 21% taxes & fees from the shown rate should be always put in your mind before making the decision to book, as it may give false impression on the first sight, especially when you book multiple nights for multiple rooms.
I, ve been with Agoda for several years booking local and foreign hotels. I had no any hazel and, could even cancell bookings without single question asking. Highly recommend..
It is so easy to use this site, especially when you already know which hotel you are going to stay at. I find prices on Agoda are generally the lowest among the booking websites, so it is always where are look when I am ready to book.
Agoda are also excellent on follow up. Last year during the flight delays as a result of the eruption of a volcano on Java my flights were delayed. We kept Agoda informed and they changed bookings a couple of times until we arrived. Then I received a call just to check us and see we were OK. There were no financial penalties at all. They give excellent service and are a joy to do business with.
Easily accessible site to go back and forward between options.
Much better than other sites.
Whenever I call agoda about a problem with a booking, agoda fixes the problem, every time and no matter what -they fix it.
The prices are very good, they offer free cancellation and the option to pay later.
Searching and booking of a room was easy and making the reservation was straight forward and quick.
Incredibly frustrated and annoyed at Agoda's Book Now, Pay Later service. The booking was made by my partner 7 months ago and the payment is very strategically made 23 days prior to arrival which leaves just a 48 hour window for cancellation. No email is sent to confirm payment or to advise of pending payment. You have to come across the transaction within 48 hours otherwise you lose 100%. Adoga very kindly *sarcasm* kept 50% of our money ($500) - this is not a reasonable cancellation fee when cancelling 20 days prior to travel.
Yes, the terms were in writing 7 months ago BUT, they are still using a practice to ensure that customers don't get the opportunity to cancel if they do need to rather than openly communicating with customers as to when a credit card will be charged.
We booked for a room as Westin Chosun in Seoul. At the end of the booking process I was told that the booking was successful and all I had to do was wait for the voucher to be emailed to me. It did not come.
I asked the customer service team and was told that my booking did not go through. But when I checked my bank I was already charged. I asked the customer service but they are useless! They will give you the run around.
I provided a copy of my bank statement and gave my card details. It did no help.
Bottom line. They do no want to give me a refund. We ended up booking with bookings.com. So much better.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members