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Agoda has a rating of 2.3 stars from 4,435 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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Excellent hotel booking site. I strongly recommend agoda as I am using it every time I do booking.
I tried using the same search options for a particular hotel using trip advisor which showed me competitive prices for at least 3 providers. The 2 other providers had no available rooms for us but this site had. Great Site reason #1! And it was very easy to make a free cancellation booking for the hotel of our choice. Great Site reason #2
Living in outback NSW my family has to be pretty organised with arranging holidays. But we don't often have the cash on the bank right when you find a great deal. Agoda has been a godsend for their Book Now/ Pay later deals. No more stress!
I'ts always easy to booking hotel on agoda and the price so reasonable.
Fast service and booking, don't hesitate to try agoda
Simple and easy interface. Quite surprised. Looking forward to my stay.
I've always enjoy your deal... how could i find that kind of hotel without you agoda
As a regular booker of accommodation for business I can say with some authority that on my first try with Agoda I got a better rate than the other sites I normally use and to top that off it was simple & easy. Will definitely be visiting again soon. Thank!
It's a competitive website for other to view and get your travel plan moving.
Agoda website is user friendly and offers one of the best hotel rates around.
I use google and bam in a few minutes i was booked!
Finding and booking rooms through Agoda is so simple and I have checked other sites of this type and it gives the best price
Never used before, really good prices on both rooms I was looking at, quick and easy booking!
I have booked many hotels around the world with Agoda and have enjoyed every experience. Some came with pleasant surprises. Easy to use website, prices always discounted, and points provide further discount. No nasty surprises at the end.
It is super easy to compare prices and to find the room you are looking for as long as you know what that is... The checkout process is a breeze! Way to go!
I travel a lot and agoda always has an honest price. I find their website easy to use and they have all the filters you need. Thanks Agoda!
Great website, Never disappointed. Great prices, great descriptions and always an excellent way to find hotels
FOR me Agoda is always the best value for money BETTERTHAN BOOKING
I am also more confident in the quality of hotels
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.