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Agoda has a rating of 2.3 stars from 4,435 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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Thanks Agoda for providing the needs of your customers. I changed my booking a lot of times and you were very helpful!
Agoda has easyb to use website and continues to have best choice and rates for hotels. Have used them for 10yrs + and have never had any problems.
Very satisfy with the service. Fast, simple and easy to book, cheaper price than others.
A very convenient website to book hotel rooms. Very big portfolio of hotel properties.
Love to see reviews and feedbacks from all over the world to compare and chose the best option for my holiday.
Ever happened that the price I book for both rooms in the same hotel with different price, and they refund in a few days time. Very good after sale service too, thank you agoda, keep up the good work!
I had to find a place to stay in Seoul for the Rotary International Convention in May-June this year and the info and selection criteria given on the Agoda web is amazing.
So happy to book my holiday. Agoda was so easy to use book now pay later what a get ideas to have
Easy to use site for booking and cancellation. Good job Agoda!
I always can find a room for my trip on this site..
I've used this site multiple times. It is so easy to find hotels and book them. Even for large groups. Highly recommend!
Agoda has Insider Deals for registered members. As a member, when I signed into their booking website when making a hotel booking, I do get a lower/better discount than what is normally quoted on their booking website... not all hotels though... but most of the hotels.
A very reliable web to access hotels in the world. You name it you got it.
100% satisfied with the service and convenience. Great deals!
I'm back to Agoda after a long stretch of no travel.
Easy site to use, clear and concise.
Prices are competitive
Every hotel has things you can complain about including S-Box... but I think this is one of the best values anywhere in the world. Rooms are probably the smallest you've ever seen unless you've stayed in a capsule hotel in Japan. However the architect is a genius... very very efficient... I'm always surprised at hotels that advertise they have the biggest rooms. Who wants to be in the room. Hey Hey it is Bangkok... you should be out hustling business... out exploring... out eating... out drinking... in a temple praying... or meeting a new friend. You should not be hanging out in the room. My room had oversized Samsung tv that worked better than most in hotel rooms... internet actually worked and with decent speeds. Breakfast was a step up from a continental... heavy on the pastry and bread side... nicely done, but I would prefer more fruit. Cool design... friendly staff... awesome location.
It's very secure as well as very easy. Obviously the rates are competitive compare to other sites.
I've been using agoda for a few years and have gotten many great deals and never had a problem
No time and no venue restriction can access it at all time to check out my travel venue, ongoing or special promotions
I always book my hotel room via Agoda.com. It's just simply convenience with all the essential details provided to make your selection simple!.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.