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Agoda has a rating of 2.3 stars from 4,435 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 24th among Hotels sites.
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It is so easy to deal with them and if you have any problem with your designated hotel, they are very accomodating to help you and they will even try to call your designated hotel without any additional charges
Many choice n east to access all related information
Easy to navigate. Guest reviews are very helpful when deciding on which hotel to book. Map of the area around the hotel of your choice is a plus so you know what are around the hotel.
Agoda always very efficient and prompt excellent booking service for me over some years now
Damien
I'm satisfied with the service of Agoda. I can make fast online booking.
Always use Agoda as the site is very user friendly and always good selection of hotels and good range of prices from low to expensive if that is your taste.
It's my 1st time to use Agoda. Their promos are great, most of all the prices.
I have used Agoda on previous occasions and I will continue to use their services. I am impressed with the ease of use of the website and the staff are always courteous and efficient.
I booked hotel through Agoda.com, they are fast, accurate and not lazy. Their responses are very quick.
I have been searching for the best rates for the hotel I wished to book. Most of the sites gave great prices until you went to book and the VAT was added. With Agoda the total cost of the room was quoted with no little surprises at the end.
Very easy to locate hotel of my choice, hustle free and very good discounted rate for the rooms.
The interface is really easy to read and understand
As the title says, it was just as easy as A, B, C. And then it is booked. Well done Agoda. Top of the class
Happens to me cancel booking due to customer change plans on the last minute however agoda did refunds me even last minute inform. AGODA staff did really understand their customer very well and try to perform their best to serve us well... I do respect their decision too.
Thank you AGODA for the services
Steven
I'll come back to Agoda for every trip I take in the future.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.