Agoda

Booked a B&B beginning of July price from accommodation was different from Agoda contacted both parties and received no response. Canceled booking and received confirmation from Agoda that it had been canceled. Low and behold 3 weeks later get credit card statement with pending payment to Agoda. Contacted Agoda with a copy of the cancellation confirmation email and instructed them not to take payment as you may have guessed they have taken the money. A far I am concerned that is theft. I will now be have to recover the money with all the aggravation that will entail. My advice is to avoid this company and use someone with customer service and no light fingers.

Don't fell on to the false claims by agoda, they claimed for Parking service, free cancellation end up wrong instead. Lose my money, Agoda Helpdesk dont even listen what's your problems, simply they dont care about customers.even the Hoteliers don't respect you booked thro agoda.

Do not use this company. I tried to cancel in less that 24 hrs to no avail. Agoda was saying I have to cancel with the property (hotel), hotel was saying it was agora I have to cancel with since they are the one that did the booking. After Agoda charged my credit card which is way before the check in date, they sent me a cancellation policy of 363 days prior.

Agoda mimics the actual hotel website to get your booking through them. It is very difficult to cancel the reservation after and can't be done from the reservation confirmation email as it should. I finally had to google agoda customer service. Bad company - borderline scam.

I booked a 5 star hotel through Agoda with option pay later. 4 days prior to my date, I tried to make the payment. It declined. Tried many cards of different banks and people. All of them are same as rejected. Agoda customer care caanot do anything. They must add more payment options like net banking. So, for Indians they should avoid the site for any booking.

I requested Agoda reserve 3 nights for me in Orlando. They reserved 2 and then refused ro change it. My dispute through the credit card company resulted in them canceling the reservation and charging me $414 penalty.
Do not do business with this pack of scammers.

Terrible experience with this company. They took my $6000 fir a six night stay in Dubai. They agreed to change the room ad caked me to cancel the booking free of charge and re book the type of room I wanted. I gave them the new booking number. Later I received an email saying that I need to pay for the new room, meanwhile they already have $6000 for my old booking. I must have emailed them about 40 times to clarify the issue. Right now, I don't even know if I have a booking or not, and I'm out $6000. That's Agoda for you. Very useless, wretched company. If I could give them minus 5, I would.

They go hand-in-hand with Booking. Com. Five month after I cancelled my
Agreement with Booking. Com (they were charging me 15% commission!),
Agoda, which is one of their affiliates, keeps misinforming the unaware travellers
Showing "no rooms available" at Villa Maria Country Inn Edmonton (my B and B).
Their"customer service" is a phantom; Stay away them dear traveller!
You can get a real good deal by calling directly thus avoiding intermediaries who
Drive up the prices!

Incredibly frustrated and annoyed at Agoda's Book Now, Pay Later service. The booking was made by my partner 7 months ago and the payment is very strategically made 23 days prior to arrival which leaves just a 48 hour window for cancellation. No email is sent to confirm payment or to advise of pending payment. You have to come across the transaction within 48 hours otherwise you lose 100%. Adoga very kindly *sarcasm* kept 50% of our money ($500) - this is not a reasonable cancellation fee when cancelling 20 days prior to travel.

Yes, the terms were in writing 7 months ago BUT, they are still using a practice to ensure that customers don't get the opportunity to cancel if they do need to rather than openly communicating with customers as to when a credit card will be charged.

I booked couple of hotels in miami, 2 days each for cheaper price compared to other websites. However at checkin, both the hotels charged me 100% more. When reached out to agoda, they said they will talk to hotel management but never received my money. Booking ids ******* and *******.

Confirmed paid booking denied at the property.
This property was selected keeping in mind that there is an elevator in the building.

75 years old couple has to take the trouble of looking for a new property which resulted into trouble and stress.
Refunds given, responsibility over.
Some Agoda cash compensated to make us happy but such compensations do not bring happiness is something that company should realise.
I do not recommend bookings via Agoda to anyone as there is no assurance inspite of complete advance payments.

Poor services.
Unethical ways of doing business.
Customer's emotions & physical challenges have no value to them.