Ama E.

I have shopped with the outnet for years. Recently, they have changed their website, and it's much worse than it was before. The items don't load, I can't find any of my wish list items, I can no longer look at my previous orders, or check my items bought over the years.
I thought the point of changing a website, was to improve it for your customers. They need to go back to the previous format, it was much better.

Terrible experience with this company. They took my $6000 fir a six night stay in Dubai. They agreed to change the room ad caked me to cancel the booking free of charge and re book the type of room I wanted. I gave them the new booking number. Later I received an email saying that I need to pay for the new room, meanwhile they already have $6000 for my old booking. I must have emailed them about 40 times to clarify the issue. Right now, I don't even know if I have a booking or not, and I'm out $6000. That's Agoda for you. Very useless, wretched company. If I could give them minus 5, I would.