Agoda

There's no way to contact this company, they list phone numbers for many countries none work. They advertised a hotel with airport shuttle service when I called the hotel they couldn't find the reservation and did not have a shuttle service. When I try to contact agoda via email they said "48 hrs", I expect I will never hear from them. My only option is to dispute the charge on my credit card

Using Agoda was the WORST travel arrangement experience ever for me! They confirmed the hotel-1 (5-star), which included breakfast. Then after a month they informed me that hotel room is not available. They forced me to take a downgrade to a hotel-2 (4 star), charged me more money, and also fooled me by not including the breakfast. I won't recommend Agoda to anybody. If you want a stressful travel planning then surely work with them.

Great pictures of many different types of accommodation. The option to choose room types and board basis within each property to suit my party size and requirements was very useful. The filters helped narrow down my requirements. The only thing that I disliked was the annoyance of the original price increasing by 10% during the booking, Whilst I appreciate certain taxes and fees have to be added, I would prefer to see an all inclusive price at the beginning.

I signed up as a member. And after booking my first room I referred 2 friends. 1 of my referrals used them that night. I never received any points from them and neither did my referral. I still used them 3 more times. It still shows I haven't booked any rooms with them. Customer service is a bot. And doesn't help with anything concerning the app. I finally found a phone number and after talking to another bot I was finally directed to a representative. Completely useless. I suggest using the Wyndham app. They have a point system that is impressive. Don't waste your money with this company

I've been traveling around Asia booking hotels trough Agoda for a month, on my last booking I was overcharged more than 45% on the original price that was showing on the website.
I contacted Agoda, in total it was 3 emails, always answered from a different person.
At the end they didn't pay back the overcharged money and stopped answering my email.
Unfortunately the was the very last time I'll use the service and wouldn't recommend it to anyone.

Agoda customer service is horrendously awful. If you make any error on your booking it is a full time job to contact them. And then they lie, are unhelpful and inflexible!

I made a one day error in my booking and they are unwilling to allow me to amend the reservation by one day. I must pay for the night I won't even be in that city. They blame the hotel. The hotel blames them.

Book with AGODA only if you need extra frustration in your life!

Agoda is an absolute joke. We booked several hotels with them for our trip of south east asia and had no problems, until now. We booked the monument hotel in Phnom Penh and the room we were given was well below the standard I would expect from them and below that described on the hotels website. So I spent an age trying to find out how to complain to agoda after getting nowhere with the hotel. The customer service rep I spoke to didn't seem that bothered in sorting out my problem, my options we're pay more or leave, not see another room. And when I'd sent them several emails with pictures of my issues they replied asking for pictures and what my issues with the room were. When I asked them if they had read any of my previous emails the response I got was pay up or move with a comment similar to mine about reading previous emails. Never again will I use them and the complaints procedure is there to infuriate you into submission!

I booked a hotel on a holiday weekend through Agoda. They processed payment and sent me a booking confirmation for the stay. 8 days later, and 1 day before check-in, they emailed me that my reservation was cancelled because the property was fully booked. I had already travelled to the location of the hotel and did not see the email until the day of the stay. Due to it being a holiday weekend, every hotel in the area was fully booked by then and I had to drive out of my vacation area 1.5 hours to find a place to stay. To add insult to injury, Agoda sent me an email the day after I was supposed to check out and asked me to review the hotel they cancelled on me! I will NEVER use Agoda again!

This site helps you book hotels. However, they mislead you with 'Cancellation Charges'. When booking is made, they show hotel cancellation policy which is 'Full Refund' if the booking is cancelled beyond certain number of days. However, they don't display their 'Processing Fees' for any cancellation in the text that displays cancellation policy. Thus, I got charged $15 for a hotel stay for one night of $25 although hotel did not charge any cancellation charges. Therefore, 'BE CAREFUL' while making any hotel booking thru www.agoda.com

Hi, I hope this review can help somebody... I run a hotel since 6 months, never wanted to go with agoda.
The previous owner had an account with the old hotel name. Apparently, but this I cannot certify, he contacted agoda to close the old account.
I also contacted agoda many times to tell them the account needs to be closed.
We are now in full season, since 6 months nothing has been done and customers are arriving here as they booked through agoda on the old hotel. They also of course paid upfront.
Agoda is not doing anything despite me sending lots of e-mails, not even sure they are giving you the money back. Well done agoda.

Booked a room at a super 8 motel. 158.00 during the week. We got there and the motel was horrible. Walls with holes in them, dirt everywhere and the bathroom matt was black from who knows what. Anyway, no cancelation policy with agora. If you are selling a product, in this case a motel room, you should stand behind it. They got me this time but never again.

I booked a reservation on Agoda at 7 pm at night when my flight got cancelled. When I got to the hotel, they had no record of the reservation and they were sold out.
The web site said that the reservation had been made. After arguing with the front desk for 20 minutes, I went to another hotel. Today, I get an email from them saying that the reservation didn't go through. For this, they gave me a $4.40 coupon!
What a joke (and an insult)

I booked two nights and hotel charged my credit card with another unknown hotel name. Later Agoda cancelled my booking and said their was a technical issue. Then upon complaining, said due to non refundable policy Agoda can't help and my money has been lost and they can't do anything now.

Provided lots of proofs of payment but they didn't believe. Hotel said they can't help because it has been cancelled already.

I really don't trust Agoda and would never recommend anyone to go with them.

Worst customer service experience. Very slow response via email. People in charge of booking changes go home early so urgent matters can not be dealt with during the afternoon.

Recently I had to cancel the air ticket booked through Agoda. The airline returned the small amount, however this agency cut 1000 Rs for a domestic travel as a processing fees. I felt very disappointed.