Agoda

It was really bad experience with agoda as i booked the hotel and money got deducted four times and for multiple booking were made, i request to cancel the 3 other booking and keep one which we booked, even spoke to their customer care manager executive, they said ok but there was no booking when I reached to hotel, i get know that they cancel all the booking without any confirmation, it was really disappointing because i was with my family and it will be really difficult during night time

My husband and I used this site to book a stay in NYC. The place was disgusting and no one was wearing masks. We were treated by an person under the influence who didn't even work there. We immediately left and called agoda. They were very unhelpful and basically told us they can't help us. As a booking agency there job is to give their customers security in the booking and they failed to do so.

I booked for two nights at a hotel but cancelled the second night within 24 hours. Room was dirty- I stopped payment but they assured me they would give me my money back for the 2nd night but 2 months later and I've yet to get my refund! Pretty underhanded if you ask me! I won't use them again that's for sure!

Agoda is a helpful tool to find acc, however it is only of good use when comparing with other acc booking sites when booking. The trouble is the rating scheme of those sites. It stands not in favor of the consumer, but adds to price rises for hotels with average services just due to a certain exposure and continuity. I recommend not to rate or to rate down hotels lower even if the stay was pleasant, so that than other customers can enjoy same value for money.

I went through Trip Advisor - can't believe they send you to this site - booked a hotel - gave them my credit card.

Then they send me an email saying that they want to confirm my credit card by doing a small charge. Then they ask me to confirm the small charge. Ok I do it. Then, immediately they send through the large charge.

Every bank's fraud detection software looks for small charges followed by large charges - that's how people who steal credit card numbers verify the card is good.

Of course my bank declined the large charge then notified me. Within hours this site cancelled my reservation at a fully booked property and I am left with little options.

I can't believe these morons are still in business and am now looking poorly at Trip Advisor for directing me there.

I have booked all my travel accommodation through Agoda at countries eg. Hong Kong, Thailand, Malaysia, Sydney, Melbourne and Korea. This list will extend in the near future as booking through agoda is not only easy but affordable

Like always, Agoda.com always the best to book any hotels around the world.'

It provide one of the best navigating & neat informative searched page, displaying great deal from hotels with hotel outlook, rank/review rating, the very important "FREE WIFI", and how many other people are eyeing the same hotel so you'll tell how popular they are now so you can make quicker decision to seal my deal before the great deal got slipped right through my eyes and gone. Hooray. No more nagging from my wife or family and I'm a happy man.:-D

A big THANKS to Agoda.com!

We had terrible issues with the hotel we stayed, blood on every linen, no pillow, cleanliness issues so we complained to Agoda as hotel did nothing and after a month finally they have resolved our complaint. We have to wait for another month for the refund though, we do hope we don't have to chase for the refund after a month.
Positive thing is Agoda always replied to our email within 24 hours so that was really a good thing. They didn't made a big fuss about compensating us despite the hotel was not co-operating with them and was not replying to their email.

Adlers hotel Innsbruck doesn't have any double rooms, all the rooms have zip and link beds. They just join two single bed together without any mattress topper so the beds are very comfortable. Selling Double bedroom when physical it doesn't exist is misleading customers. We think Agoda should take this feedback on board and stop advertising double beds on their website for this hotel.

I made a reservation and at the end of the booking, unfortunately I had a medical emergency. I called to tell them I won't be able to make it. Both Agoda and the hotel agree and inform me that they would do a refund. To my surprise my credit card was still charged in full. I called repeatedly and I'm not getting anywhere. I don't know how far this will lead. However, I need my refund. They need to be checked out throughly because this must be a joke.

Booked a hotel based on 2 adults and 2 children as a search query. On arrival we had 1 double bed. I guess kids were supposed to sleep with us or on the floor. I became evident that Hotel had contacted Agoda, but Agoda confirmed it was fine. Booking clearly stated number of persons. Had to pay for the additional bed and wrote a complaint to Agoda. Besides initial confirmation, never received a reply. AVOID AGODA. Book directly with Booking, Tripadvisor or even better, with the the Hotel directly.

Whatever you do, dont use this company, we booked and paid for our hotel stay, the hotel turned us away as they said they dont use Agoda anymore, now wont give me a refund.
They have ripped us off, I have since read about other similar situations.

Agoda company erroneously displayed an incorrect photo of the property, resulting in a cancellation. However, Agoda has declined to issue a refund, falsely attributing the issue to the property's denial of a refund request, when it is evidently Agoda's mistake. Following a direct complaint to the (Hotel Company), Agoda promptly updated the photo on their website.
Nevertheless, Agoda is now attempting to rectify the situation by offering a nominal compensation that amounts to less than one-third of the total financial loss incurred during this entire process.

NOTE: This review is being written after a protracted and frustrating several weeks ordeal in seeking resolution for this issue. This experience has been exceedingly disappointing and has showcased a marked lack of professionalism on the part of Agoda.

Its easy to use site for searching a lot of available hotels. The categories they have are good to sort the hotels you are looking for. One thing I didn't see or maybe not yet exists is the option for the range of prices based on your budget. Also, it has no page numbers you want to go to and only NEXT button is available, just a slight inconvenient.

Overall I recommend this site because they have the better deals and complete details of hotels.