Agoda

I have been using this app for the last 8 years and have made countless bookings through them. After my last experience, I will no longer support their awful business. Their customer service is a joke and they offer apartments on their website that lie about their services. I was ripped off by one of their offers and they did absolutely nothing to support me. I spent countless hours emailing and calling trying to get my money back. The cherry on top was when they did not post my honest review of the shady apartment and could not give me an explanation as to why it was not posted! I will be telling everyone to not use them and their shady owner, Booking.com. I am now a customer of hotels.com.

I made a booking, with the understanding that I could cancel up to 31 days in advance of arrival. The agoda site I used indicated that there would be a "25% charge if cancelled up to 31 days prior to arrival." Most individuals would read this to mean within the 31 day timeframe, not at any time after booking. I booked to hold a room while exploring air travel arrangements, which in the end didn't work out. I cancelled within 12 hours of initial booking, 37 days prior to arrival, and had my credit card charged for 600+ dollars. This is a really unfair practice! The language is completely misleading and such customer service unethical and bordering on fraudulent. You should not say "up to 31 days" - you should be indicating that there is a cancellation fee for ALL bookings! I am a well educated individual and from my perspective this is a scam on the part of Agoda!. I hope other travellers will not be misled by this practice.

Agoda would provide wrong info of the listings. Don't ever pay through their portal even if you are placing a booking. Go to the property and check it out and verify before paying. Apparently most of the listings are procured through third party portals and manipulated by Agoda.

I had to get a refund from my hotel stay since the hotel had construction going on Sunday morning at 730 AM next door.
Agoda decided to jack up the 1st night's booking price out of nowhere and proceeded to refund a very dismal remaining amount. That's called Business Fraud and as a customer I can't do anything about it. Apparently Agoda can alter the price that you agreed to book at to have a advantage on refund amounts. You have been warned.

I had to get a refund from my hotel stay since the hotel had construction going on Sunday morning at 730 AM next door. Agoda decided to jack up the 1st night's booking price out of nowhere and proceeded to refund a very dismal remaining amount. That's called Business Fraud and as a customer I can't do anything about it. Apparently Agoda can alter the price that you agreed to book at to have a advantage on refund amounts. You have been warned.

I had a bad experience with Agoda... unlike booking.com or MMT... which promptly clear the dues in time after guests check-in is done... in case of Agoda... you need to run... with no. Of email. Reminders... after loosing a due for 5-day checkin of a guest.i cancelled out from Agoda... be careful with this company. Seems all china based employees.

I would high recommend Agoda to anyone who need to book hotel online.
In the last 3 years, I travelled out of country for 50% of my time. I use Agoda whenever possible. You truly measure up to their best price guarantee promise and whenever I submitted a lower price claim, they always refund.
I have made a few mistakes on my years of bookings with them (eg. Wrong date, Visa problem, etc) and they always promptly help me to resolve those issue with the hotels.
With our support, I believe we can empower Agoda to have a better negotiation power with the hotel and protect our interest.
Great job, great service, Agoda. Keep it up

As hotel owner I'll like to say that Agoda is the best website you can use, they manage payment and guarantee you to don't lost any money if the customer braking the cancellation rules. Got a awesome customer service that reply you (and the customers) in a few hours round the clock, no matter at what time you write them they will answers your. All the customer servicemen are speaking English and many speaking other languages. It is absolutely the best

Agoda would not let me cancel a hotel reservation within the allotted time online or after waiting over 75 minutes I got disconnected from them. They charged my credit card. I reported them to my credit card company and the better business bureau who both said this company is known for this. They are incompetent and are stealing money. Despicable

They offered a hotel, let us enter card details, gave us a booking confirmation number and instead of a confirmation email I got a cancellation email. This meant that we missed out on other rooms that were then booked up. This is not acceptable and has left me more than cheesed off! If I could give 0 stars I would!

I booked a room with Agoda in January 2023 in Bali. While I didn't get ripped off like most customers who have reviewed the site, I can say that you really cannot rely on the reviews of the hotels they advertise. They screen the bad ones out in order to sell their rooms. I wrote a very bad review of the room and it was never published. Their policy states that they publish real and true reviews. I beg to differ and believe that this is not very honest marketing. Do not use this site. You are setting yourself up for a disappointment.

I booked with Agoda on June 2,2022 after seeing an offer for a stay at Mont Airy lodge for approx $369.00 for a two night stay. After I put my credit card information in to their system to book the room I received a confirmation at the rate of $666.79. That was not the rate I agree to, so I cancelled my booking within minutes after booking it. Agoda now refuses to give me a refund and I am stuck with a large bill for a trip I never took. Do Not Let 'This Happen To You. Stay away from this company. They will Steal your money.

Booking was confirmed but property management not delivered me room on booking date and time. When I went to hotel but hotel management said we have not received any booking on your name. I called c.c. But nothing happened only amount refunded but my time, my money, my prestige lost. C.C. Was shouting on me when I asked justice for the same. Don't use for hotel bookings Agoda. Their management without taking confirmation from property management giving you rooms.