Agoda

Booked one month before but hotel don't got the booking at arrival and was fully booked. Customer care/support is for nothing and don't helps customers. Promised to help us but at the end they let us alone. Need to book last minute a hotel with worse rate but double price. Keep fingers away from that asian booking portal!

We recently booked online thinking that we were booking with the hotel directly. Online, we see there is a pool. Rooms looked spacious and nice. We were suppose to have a Queen size bed. Well, we checked in. There was an issue. They said we had been booked for something else. There was no pool so my daughter was disappointed. Get to the room and it was teeny tiny. Had an claustrophobic attack. They should be very forthcoming. When rooms are this small, they should note it down. I was extremely disappointed with agoda. Not impressed.

On 2 March I made a booking through Agoda for one night in a SHA+ hotel in Thailand under the "Test & Go" programme. Somehow, and I did not notice, the system defaulted to 14 nights. The last page before confirmation showed a price that seemed high but ok for the one nigh under the programme. The next page showed I have booked for 14 nights and I could not correct, The booking was made. I called the hotel and Agoda, both were very helpful and cancelled the booking. Agoda promised a full refund and this was shown in my account. Now 47 days, and several promises from Agoda, later no refund. They have stopped answering my queries on this one. I am over $2,000 (Aussie) down on this very bad experience. Does anyone know how to get Agoda to keep its promises made in emails?
If Agoda is at all interested the booking ID is *******

Update: The refund was made straight after i posted this review. Job done

With the points given, we can get some discount from the rate shown.The rate they offered is reasonable and sometime cheaper than the walk in price. Highly recommended. The customer service is really the best one. I tried to make a delay for the date of checking-in and expected they won't approve my delay because it's quite near the date I was going to check in, but what they did for me was such a surprise and warmth. They approved my delay and even rebate some amount of $ to me as the rate that i delayed checking-in was cheaper. Really an warmth and good experience to stay with them. Definately will use AGODA forever!

They have the worst customer service in the world! If you need anything regarding your booking, you cannot get any help from their customer service. They will just tell you to wait 24 to 48hrs but you won't actually get any help or service even after many days of calls and emails following up. You are just going to waste your time. Saving a little money is not worth it. Just book directly to the hotel.

Horrible customer service. Refused to give money back for a hotel reservation cancelled because of East Coast snow storm. Flight was cancelled, sent them proof as they asked, and NOPE, no help, no refund, stating that everything I sent as proof could be edited by anyone. I forwarded them United Airlines emails as proof and a PDF United sent, they would not accept it. I book all the travel in the office and I will never use them again. Stay away from this company!

Agoda makes booking easy. They consistently offer the best price. I have never had a problem with a booking I have made with Agoda. The option of book now pay later is available. The site navigation is intuitive. Filtering by name, chain, price, district plus many more is available. I spent ten minutes on a rival site trying to find a particular hotel and gave up. On Agoda I could type the name or part of the name into the search box with instant success. Sorry Agoda, I will not stray again.

The "non refundable" text is so small and written in parentheses especially on mobile.
Everything else is big, bolded or colored, looks very promotional but the "non refundable" text is in smallest text, and shows only once when you start booking. I think such a critical information should be highly visible and should be confirmed with the user again before they make a final decision!

I have been overcharged on my credit card. Been trying to call customer care since last 2 days. Your call will be kept on hold for more than an hour with nobody to reply. Tried even calling after midnight, but same thing. Nobody answers your call.

I've used Agoda several times to book hotels throughout Indonesia and have always been completely satisfied. The site has a wide range of hotels with complete information about each hotel, including links to hotel websites if available. The search features make it very easy to find the type of hotel I want within my price range and in the right part of town. Compared with the price my friends get when booking on other sites, the price I get on Agoda is always lower. Finally, the online receipt and booking management tools have been very useful to me, especially since I often have to submit receipts to my company for reimbursement. In short, if you are traveling in Asia, I highly recommend Agoda.