Agoda

I have reserved a room for my wife and sister-in-law from travel agent in Jakarta. It was clear in online reservation when is Check-in and Check-out, also the length of stay. But, when they arrived at the hotel and do register processes, Agoda has never confirmed or gave the guest details to hotel administration. And the worst thing is, they can stay in the hotel for four hours. I have filled the date of C/I and C/O so why they can stay for four hours. Furthermore, the customer service didn't understand or may be need more training how to deal with customer.

Hotel listings that are not posted as non refundable until after you book a reservation.

None existent customer service. Just a drop down table style menu that cycles you through a list.

Prices that are very appealing but fake because the hotels either don't have availability or Agoda's booking is not recognized by the Hotel. But it's too late because Agoda has your creditcard and it will be charged regardless. Trying to contact customer will only lead to frustration. I was directed by the automated menu to contact the hotel. The hotel told me there was no reservation and to contact Agoda because they are responsible for processing the payment.

I ended up paying for a reservation I never received. Tried a charge back from my creditcard provider. But it was declined because Agoda claims I was a no show and that the booking was non refundable.

So I was charged for two nights in New Orleans. I called the hotel - no reservation. I called Agoda - no reservation. However, I was charged. I had to dispute them with my credit card company. Absolutely awful company who steals.

Tried to cancel a hotel stay due to Covid19 surge. It is impossible to get an actual person on the line. The app puts you in infinite circular loops, the phone line gets you in bot loops as well and hangs up on you promptly whenever you reach a point where the system is no longer interested in answering your questions. If you are 100% certain you are going on a trip and want the cheapest of prices with zero service, use this rubbish, otherwise stay well clear of it. It's not worth the aggravation.

Have used this site many times over the years when travelling in Asia. Never had any problems, rooms have always matched my expectations and all hotels and apartments have happily fulfilled any 'special requirements' (high floor, sea view etc) I have requested. I find this site to be reliable.

They say best price guarantee and do not honor it. I booked a year early and checked other sites here and there and found cheaper. Submitted my price match after reviewing their guidelines and what is need to make my claim and I have to keep going back and forth with them. Everytime it is a different reason why it is denied. Everything matches with a lower price but they keep making up a reason why it's denied. Now they're saying the Priceline cheaper price is due to a promo which is false. You Google the stay date hotel and everything and it comes in lower even when I don't login as a member. They DO NOT price match. Will never book my stays with them ever again.

I have been a client for a couple of years already, and couldn't be more happier as until now all of my choices and bookings were accurate and cheaper compared even to many of my own hotels preferred guest memberships.

Thank you Agoda´s friend for your help and support.

I set up a hotel reservation with agoda for Scottsdale Arizona. Received a confirmation email from them they took money from my account. Checked in to the hotel only to find out they did not have my reservation. Called agoda and had a bad connection (this happened every time I contacted them.) they said they would contact the hotel. They did but they had no rooms. I then ask Agoda where I was going to stay that night they had no help. Four hours later I found a room with out their help. I then had to find a room for the next three nights. I had to go 10 miles away and drive that distance everyday.
Do yourself a favor don't use this company.

I have been using Agoda for years and It is really flawless and sophisticated. I have never come across any problems in any countries regarding my hotel bookings by Agoda. Their rates are always best and competitive. We can easily manage our booking once booked. Booking by agoda is rewarding as well and we can simply en-cash the reward points with our fresh bookings. I really recommend Agoda for a hassle free travel experience! Booking by Agoda will ensure you a peaceful abode!

I have booked an elite room stay in ootty through agoda. After reaching the place the receptionist from the resort told me that there is no room available. I have started my conversation in English. But I heard that the hotel guys made the check in for a offline booking instead of waiting for My booking which payed 100% in Advance. I was with my 3 months old baby and my wife and It was late night as well. I recommend not to book any place which mentioned OYO in their name because OYO is the hotel partner in India for agoda and it is worst

When I booked a room to spend overnight in Istanbul to get my connecting flight next day unexpectedly my flight was canceled and the agency offered me another flight outside of Turkey. I already booked the hotel and they did not want to give me a refund no matter the mistake is not mine. No voucher was issued either. Very disappointed of their business

Beware of this company, first time I used their services to book a hotel room and after I confirmed and paid with my credit card, on check in day they emailed the hotel to advise them about my transaction, which they stated was made with a fraudulent credit card, the hotel then went ahead and cancelled my reservation, but Agoda still charged my credit card for the room. When I contacted their customer service I was told I needed to submit documentation of charges to receive a refund, I did and I'm still waiting. The headache of dealing with these unprofessional people is not worth the few bucks you could save.