Affirm

I won't ever take a loan out with affirm again all they do is harass you day after day even if you've made payment arrangements, which I have for 6/******* l. I understand my pay was due 5/13/24 but I am late this month and I told them I will make two payments in June several times through email. I have been making my other payments on time they have been messaging me for almost two weeks now saying the same thing it's a disgrace. You do not have to worry about me trying to receive any type of loan from Affirm. Their most current email says I will lose access to my account if I don't pay today, even after scheduling a payment to come out on June 7th, if they mess up my credit I will be reporting them to all three credit bureaus.

Sincerely,
Nadia Grey

BAN AFFIRM! I have a $#*!ing house and a $#*!ing car. But this company wont allow for a monthly pay on a 2k iphone. Worst customer service, have no answers, told me to wait 3 months to apply back. Apple, you guys can use a better company than these crooks. Already bought my 16 pro max and no thanks to affirm.

I have used Affirm regularly for the last 2 1/2 years. In the beginning of this month, I received a denial stating that Affirm could not verify my identity. I contacted customer service who was not helpful and stated an agent will contact me within 3 to 5 business days. It's now over three weeks since I made that call so I again contacted Affirm. I could barely understand what the customer representative was saying (again) and was told that there was no record of my last conversation with an agent. And once again I was told someone would call me within 3 to 5 business days.

I opened up an account with affirm and order an ice maker for 100.00 when looking at my account with affirm I noticed a change with Temu of 32.39 I filed a report. Temu investigated and said there was no order purchase of that amount. I sent the email to affirm and they still said I was responsible. So not happy with this company at all.
Tammy Dixon

Thé CS team doesn't know how to solve simple issues, the don't have alternative solutions for any genuine typo made by a customer

I've never had a late payment had 15 loans with a $1400 purchase power. And then Poof! They took it away with no explanation! Affirm sucks and I'm still paying back loans but can not buy anything no more.

You are charging me $90+ for something that cost $60, I never got the H&R lowering springs, and when i called, the $#*! kept mhm'ing me while i was talking, dancing around the questions and just kept telling me to pay it. I am going pay it. In the meantime,go $#*! your mother and suck a dog $#*! $#*!.

I somehow paid through the Target app with Affirm. I didn't realize it until it was done. When I returned items to the store Affirm never credited my account. An hour on the phone with them and a lady who barely speaks English can only say "sorry, she sees no return." I'm out the money and the item. Do not use this company if you can help I

Purchased a product through Amazon. After purchase product no longer available so cancelled ordered. Months of trying to get Affirm to cancel and when they finally did I was still charged $6.83 with not clear explanation along with representatives that were difficult to understand. Trying to close my account has been a struggle too.

First time and last time using them. I used them through Amazon pay. The merchant didn't complete my order, but affirm charged me anyways. It's been 3 weeks, and it's still showing processing waiting on merchant. Customer service is awful! Every time I get a different story. They don't respond to messages. The Merchant has tried contacting them, they won't return their calls. I've sent them proof from the merchant, they Acknowledge seeing it, yet they still hold my money. This company is a joke, and I'm about to file charges against them

I paid my second to last payment on Jan 4th. The system took 3 payments. I called immediately and they said they would refund the 2 extra payments. They still came out of my account. They told me the refund would take up to 10 business days and that's no problem but it's now 14 business days. Terrible customer service when I called I was told there's a technical issue and I'll get my money but they don't know when. Would not transfer me to someone who could give me an answer. I have actually over paid the loan now by a payment. Nobody called back as promised. No follow up and still out $350. Will call bank and report fraudulent withdrawals.

Bought a few items off of Amazon and decided to try out affirm. Every thing seemed to go okay, until today. I got an email from my bank saying I have a new account that has been opened with my info. I look at it and my credit score went down 23 point cause of this "website". Do not use unless you want your credit score to go down. I should have done more research before trying it out.

Mattress…
I purchased a Douglass summit mattress cost $1,467 through affirm, unfortunately i had to returned the mattress because it got pretty hot in the summer. Douglass refunded the money in full back to affirm on the 7th of August and 4 days after affirm refunded me a little over $900 balancing me $489 with no explanation. After numerous phone calls back and forth affirm send me an email today August 21st telling me them sending me a check with the remaining balance and that i must wait 16 business days before the check arrive. I asked them why wasn't i refunded the full amount Douglass had refunded them and why sending me a check with the remaining balance when they can used the same method that they withdraw their biweekly payments from. Up until now nobody can give me an answer. I even spoke with the supervisor and got no answer why i wasn't refunded in full and why they're sending me a check instead of using the same method they used to take my biweekly payment. I regret doing business with affirm because i deeply feel they are running some scam and i feel they're scamming the Canadian government and the Canadian people. I deeply upset and disappointed in their dirty tricks and scam!

I opted for affirm to electronically deduct from my bank account the amount I owe affirm, each month. They after 2 or more auto payments were fine. Then affirm claimed the auto payment failed. And I am late. Straight up fraud on their part. I spend way too long trying to get the HELP dept. to actually help, but not 1 ( of the 6) reps had the ability to understand or think logically. I have print outs that show their was more than enough in my account to pay the $22.47, but affirm opted to not attempt to auto deduct, instead they said they did and it "failed" and refused to try again on the due date, so it looked like I am at fault. The website doesn't even work when I try and login. I need to file a complaint to save others from falling into this horrible scam.

I took out like 50 loans with this company and paid all on time. They reported 1 on time and reported late payments after 4 accounts were taken in my name. The refuse to help me with their mistake. My credit score was 630 but dropped to 550.

Horrible company. Not easily accessible and has been giving me the run around regarding a refund check I never received. I wait 30 days, then when I reach back out the next rep says 30 business days and that's not what the policy online says. It's like jumping through hoops to get assistance.

You can tell when a company doesn't care about their customers! And this company is one of those. All they care about is taking your money however they do not do right by the customer. I have been going back and forth with them for over 3 months in regards to a dispute ( I did not receive the item) and they have done nothing to resolve this issue. I have provided more than enough proof that I did not receive the item nor a refund and every supervisor I have spoken to has told me the same damn thing " we will get back to you soon". Meanwhile I keep getting automated messages about my loan becoming delinquent if I do not pay! If this impacts my credit best believe I will take drastic measures!

I
Ordered a dress from Kendall Greek I returned the dress. I paid 129.00
For the dress I was given105.00 gift card and had to use it with Kendall's. I was due a refund f from Kendall, I reached out to affirm on several occasions and kept getting the run around I still do t have my refund They continuously promise they are looking into it I will not use affirmation I am so hurt and disappointed.

After using the service for 2 years they decided to turn off my business due to I'm not able to confirm my identity. I've called regarding the issue and they refuse to authenticate who I am. This is the most absurd customer service I have dealt with. Extremely unprofessional unwillingness to help a good customer like myself