Ordered two pairs of jeans as I have for the last 10 years on December 25,2024 jeans came and they are longer than normal so I applied for a instant refund to order and shorter length, since I guess they change their sizing ship said items back only for me to receive an email telling me there was a glitch in their system, and they won't honor the instant refund. And now I have to wait 2 to 4 weeks to get my money mind you I will miss the sale.

I bought jeans size 4 online from American Eagle, I received the jeans but it was big so I took it tO the store to exchange it with size 2, but what I received was a DRESS! I called customer service to let them know what happened they said go to the store and return the dress and you will get your money back! I went back to the store and explained everything, the store manager said I can't refund you the money because it's a dress not jeans! Well it was NOT my fault it was the associate who packed the item fault. I called customer service like 10 times, chatted with them 5 times, sent emails 7 times and since August 14 till now I didn't receive my money back nor got an honest answer! I need this to be escalated to the highest end because that is not professional way to deal with customers?

I've been shopping at AE for over eight years and I've always loved their products and customer service. But I want to warn everyone: do not shop the online store! It's been their policy for years to offer free shipping on orders over $50 - I have the receipts - but that seems to have changed with no warning. Last week I was charged $25 for shipping on a $110 order and I'm never getting that money back. Shop in store or move on, the online store is a scam.

I ordered clothes,an recieved clothes I didn't order,so I took everything back except 2 jeans that were 29.96,x 2 = 59.92,an they want to charge me 132.00,sorry I went to the promanade american eagle store for the returns,the girl put some on a gift card an some on my charge card,she didn't add everything right,one of the pk of shirts I didn't get,they took that off,but there has to be a pair of jeans she didn't put on,it's all messed up,if I could send over my orders that I had I would to show everyone what a cheat they are

Horrible shipping! Shipping company lost my items twice, but "accidentally" closed out both items saying they had been delivered. (confirmed via a call to the shipping company). AE refuses to refund my second order saying they already provided a refund once. No one in Customer Service can help. Horrible service. I will never order from them again.

My billing address zip code and my shipping address zip code are different. When I placed my order, I saw that I received two emails from American Eagle. One said "Thanks for your order". The other said "Your order is canceled". I immediately checked my Checking Account and saw that American Eagle took money out of my account. I called their customer service hotline and spoke to a representative whose name I cannot (fortunately for her) recall. I explained the situation and in broken English, she told me that I needed to go to my bank to get the credit. That's not an accurate statement. I told her that's not how things are done. When I got off the phone, I saw that the money had been credited back to me. In the end, it worked out. However, your customer service representative told me a false statement. Your reps need to have clear voices and should be able to speak clear English. This customer representative struggled with that.

Last week I ordered two pairs of jeans from AEO Eur. They quickly sent me the package. The package slip included the jeans. Inside the package were 2 men's trousers and a pair of gloves. I immediately contacted customer service. It's not easy with AEO. Customer service is only available via email. So, I have to wait. I received a ticket number. So, I wait. I sent a photo. It was a no-brainer. AEO's response is that if I return the package properly and the wrongly sent items are returned in good condition, I will get my money back. So, I wait. Oh, and after much insistence, I get free shipping on my next order. Free above 100 anyway. Very poor service. Not even worth 1 star, really.

My merchandise all smelled of a very strong order of smoke. I'm allergic to cigarette smoke... This resulted in an asthma attack during which I seriously considered going to the ER if multiple breathing treatments didn't calm things down. I contacted AE customer service. Their response: "You can return your merchandise but sorry! We won't be returning your shipping costs!" What the actual hell? Never again!

I have shopped here for years as well as my daughter. I understand that it is a brand more for a younger clientele, however you could still get decent jeans and some basic casual tops. Now, shirts are either crop tops or oversized baggy shirts with hideous prints and terrible quality. You honestly can't order anything on line as it will appear to be full sized but arrive as half a shirt. My daughter can't wear anything from this brand without violating dress code anymore. After so many on line requests to make regular sized shirts it's still an issue. Even in the middle of WINTER. I can't understand charging 40$ for a glorified bra top cheaply made in a sweatshop no doubt. Whoever is designing the clothes needs to be replaced. Also, the dresses are not made for anyone over 5'5. I'm 5'11 and these dresses are more like shirts. Jeans are cheap and do not last like they used to!

Bought identical shorts last summer through their web site, i wore them may be 5 times at most, the waist elastic band of the dark one is all loosed. The short falls down so i just can't wear it anymore. I wrote to the customer service and they refuse to replace it or refund me as it has been worn. Looks like normal to them that their clothes don't last. No more purchase at this store for me!

Absolutely terrible customer service. If you don't contact them within an HOUR, you are unable to cancel or edit an order. The online chat is worthless. Manager "unavailable" and no means of escalating. Worst response to a problem from any retail store I've ever experienced. I ordered a 34 size jean online then went to the mall and saw two other items and spent 130$. My husband tried on jeans and found out he's a 32 now. So even though I contacted them within 6 hours, as soon as I returned from the mall, they are unable to do anything to help. They've lost a customer and would have been easy to do service recovery to help turn things around. Reps online have no autonomy or empowerment to do anything but repeat "you had to edit within an hour" and stuck to the policy. Meanwhile I was busy spending money in person at AE and they refuse to do anything to help a loyal customer. So completely disappointed

After buying through their online portal they have cancelled the order and says that there is high volume of orders so we have cancelled your request.

I bought a pair of Khaki cargo joggers (short size 0) and a woven belt (women's small) off the website. I love these clothes. The pants are comfortable and not heavy, and the belt is good quality! I wish I had ordered the joggers in size 00 though, as they are very loose on me and don't sit on my waist where they are supposed to. The belt is also a bit too large, so I recommend if you are EXTRA petite and have a size 22 inch waist, get belts elsewhere. Overall I am happy with my purchase.

I love AE clothing. I am saddened to see that they have not taken any steps forward in 1. Reducing pollution and 2. Making sure clothing comes from workers who are paid fair wages/safe conditions. My most recent purchase was underwear and they were from 3 different locations in the world. India, China and Vietnam. Possibly Mexico too. The sewing sadly looked "off" and really made me think about who was making these clothes and how they were being treated. I will no longer buy from here. We all need to do better.

I placed an order on November 22. It's now December 16 and I still don't have it. I've called twice and talked to two people—both of whom were basically incoherent and hard to hear. Once they told me in a Friday that it would be delivered on Monday. When it was not, they blamed LSO, a local shipping co in Dallas, and told me to contact them. They don't answer the phone and their tracking number doesn't work. AE worst customer service EVER! Still don't know if my granddaughter is getting her Xmas present.

I ordered 4 items for christmas. All 4 items came 10 days later than expected delivery date and with the wrong items. So different from what i ordered that I assume they just shoved anything in the bag to get it out rather than telling me that the no longer have the items available. I ended up having to do some last minute shopping which is not fun at all. Sent it back and still no credit on my credit card. Never order AE online again. What an inconvenience